Outlook2003/Exhange crashing


S

Sasha

Hi!

One of my user's MS Office Outlook 2003/Exhange starts crashing. She has
fully updated MS office2003 on XP SP3 updated machine. I ran Repair Office
from ADD/Delete program. Disable all add on, and uninstall antivirus from
the computer, but still Outlook continue to crash. There is error in the
Event Log file:

Event Type: Error

Event Source: Microsoft Office 11

Event Category: None

Event ID: 1000

Date: 11/4/2009

Time: 12:26:56 PM

User: N/A

Computer: D980HB71

Description:

Faulting application outlook.exe, version 11.0.8312.0, stamp 4a403990,
faulting module outex.dll, version 11.0.8200.0, stamp 472f9421, debug? 0,
fault address 0x0006c300.



Can somebody please help me with that?



Thank you in advance,

Sasha
 
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N

neo

Does it crash in safe mode?

How to:
Start > Run > type: outlook.exe /safe > OK button

The different safe modes may help you identify if it is due to 3rd party
addin, corrupted view, first message the preview pane wants to show is icky,
3rd party toolbar is icky, .etc.
 
S

Sasha B

Yes!

neo said:
Does it crash in safe mode?

How to:
Start > Run > type: outlook.exe /safe > OK button

The different safe modes may help you identify if it is due to 3rd party
addin, corrupted view, first message the preview pane wants to show is
icky, 3rd party toolbar is icky, .etc.
 
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N

neo

Does the crash happen if you logon to the workstation with a different
userid and open her mailbox? I am hoping this works as it just means that
there is something funky in the registry/her user profile.
 

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