Outlook 2003 Shuts down in approximatly 15 seconds

[Charles W Davis]

Club member running Windows Vista Home Premium on a dual boot iMac. Windows
2003 was uninstalled and reinstalled. Fixed nothing.

Now I arrive on the scene.
1. I installed Service Pack 3
2. Windows Update installed 12 "Important" updates, mostly for Office.
3. I tried running Outlook in safe mode. No dice.
4. I have heard that iTunes could be a problem. Uninstalled iTunes. What the
hey, I also uninstalled QuickTime. Rebooted. No dice.
5. I turned off e-mail scanning by free AVG. Still no dice.

Problem signature:
Problem Event Name: APPCRASH
Application Name: OUTLOOK.EXE
Application Version: 11.0.8312.0
Application Timestamp: 4a403990
Fault Module Name: StackHash_cffd
Fault Module Version: 6.0.6002.18005
Fault Module Timestamp: 49e03821
Exception Code: c0000374
Exception Offset: 000afaf8
OS Version: 6.0.6002.2.2.0.768.3
Locale ID: 1033
Additional Information 1: cffd
Additional Information 2: 4425b27e3967fd9786cae528b5862b32
Additional Information 3: e427
Additional Information 4: 2746933a90d7395958774aee244fcf03

Anything else?

 

[Diane Poremsky [MVP]]

Did you make a new profile? Try /safe mode?

--
Diane Poremsky [MVP - Outlook]

Outlook & Exchange Solutions Center: http://www.slipstick.com/

Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

 

[Charles W Davis]

Diane,
No, I didn't create a new profile.

I stated that I had tried in safe mode (item #3 in my original post)
What is the likelyhood that a new profile would make a difference - the
program opens and downloads 8 or 10 messages before the crash?

Did you make a new profile? Try /safe mode?

--
Diane Poremsky [MVP - Outlook]

Outlook & Exchange Solutions Center: http://www.slipstick.com/

Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

Club member running Windows Vista Home Premium on a dual boot iMac.
Windows 2003 was uninstalled and reinstalled. Fixed nothing.

Now I arrive on the scene.
1. I installed Service Pack 3
2. Windows Update installed 12 "Important" updates, mostly for Office.
3. I tried running Outlook in safe mode. No dice.
4. I have heard that iTunes could be a problem. Uninstalled iTunes. What
the hey, I also uninstalled QuickTime. Rebooted. No dice.
5. I turned off e-mail scanning by free AVG. Still no dice.

Problem signature:
Problem Event Name: APPCRASH
Application Name: OUTLOOK.EXE
Application Version: 11.0.8312.0
Application Timestamp: 4a403990
Fault Module Name: StackHash_cffd
Fault Module Version: 6.0.6002.18005
Fault Module Timestamp: 49e03821
Exception Code: c0000374
Exception Offset: 000afaf8
OS Version: 6.0.6002.2.2.0.768.3
Locale ID: 1033
Additional Information 1: cffd
Additional Information 2: 4425b27e3967fd9786cae528b5862b32
Additional Information 3: e427
Additional Information 4: 2746933a90d7395958774aee244fcf03

Anything else?

 

[Diane Poremsky [MVP]]

It's hard to say if it will help or not - you can make a new profile to
test - you don't need to delete the current profile.

Does it keep downloading the same messages? Can you online and delete those
8 -10?


--
Diane Poremsky [MVP - Outlook]

Outlook & Exchange Solutions Center: http://www.slipstick.com/

Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

Diane,
No, I didn't create a new profile.

I stated that I had tried in safe mode (item #3 in my original post)
What is the likelyhood that a new profile would make a difference - the
program opens and downloads 8 or 10 messages before the crash?

Did you make a new profile? Try /safe mode?

--
Diane Poremsky [MVP - Outlook]

Outlook & Exchange Solutions Center: http://www.slipstick.com/

Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

Club member running Windows Vista Home Premium on a dual boot iMac.
Windows 2003 was uninstalled and reinstalled. Fixed nothing.

Now I arrive on the scene.
1. I installed Service Pack 3
2. Windows Update installed 12 "Important" updates, mostly for Office.
3. I tried running Outlook in safe mode. No dice.
4. I have heard that iTunes could be a problem. Uninstalled iTunes. What
the hey, I also uninstalled QuickTime. Rebooted. No dice.
5. I turned off e-mail scanning by free AVG. Still no dice.

Problem signature:
Problem Event Name: APPCRASH
Application Name: OUTLOOK.EXE
Application Version: 11.0.8312.0
Application Timestamp: 4a403990
Fault Module Name: StackHash_cffd
Fault Module Version: 6.0.6002.18005
Fault Module Timestamp: 49e03821
Exception Code: c0000374
Exception Offset: 000afaf8
OS Version: 6.0.6002.2.2.0.768.3
Locale ID: 1033
Additional Information 1: cffd
Additional Information 2: 4425b27e3967fd9786cae528b5862b32
Additional Information 3: e427
Additional Information 4: 2746933a90d7395958774aee244fcf03

Anything else?

 

[Charles W Davis]

I will have to call and make an appointment visit the member's home to try
again. However, I believe that it is removing the messages from the server.

It's hard to say if it will help or not - you can make a new profile to
test - you don't need to delete the current profile.

Does it keep downloading the same messages? Can you online and delete
those 8 -10?


--
Diane Poremsky [MVP - Outlook]

Outlook & Exchange Solutions Center: http://www.slipstick.com/

Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

Diane,
No, I didn't create a new profile.

I stated that I had tried in safe mode (item #3 in my original post)
What is the likelyhood that a new profile would make a difference - the
program opens and downloads 8 or 10 messages before the crash?

Did you make a new profile? Try /safe mode?

--
Diane Poremsky [MVP - Outlook]

Outlook & Exchange Solutions Center: http://www.slipstick.com/

Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]



Club member running Windows Vista Home Premium on a dual boot iMac.
Windows 2003 was uninstalled and reinstalled. Fixed nothing.

Now I arrive on the scene.
1. I installed Service Pack 3
2. Windows Update installed 12 "Important" updates, mostly for Office.
3. I tried running Outlook in safe mode. No dice.
4. I have heard that iTunes could be a problem. Uninstalled iTunes.
What the hey, I also uninstalled QuickTime. Rebooted. No dice.
5. I turned off e-mail scanning by free AVG. Still no dice.

Problem signature:
Problem Event Name: APPCRASH
Application Name: OUTLOOK.EXE
Application Version: 11.0.8312.0
Application Timestamp: 4a403990
Fault Module Name: StackHash_cffd
Fault Module Version: 6.0.6002.18005
Fault Module Timestamp: 49e03821
Exception Code: c0000374
Exception Offset: 000afaf8
OS Version: 6.0.6002.2.2.0.768.3
Locale ID: 1033
Additional Information 1: cffd
Additional Information 2: 4425b27e3967fd9786cae528b5862b32
Additional Information 3: e427
Additional Information 4: 2746933a90d7395958774aee244fcf03

Anything else?

 

[Charles W Davis]

Diane,

It does remove the messages from the server. Only one message arrived this
morning. I logged on to the Web interface to the e-mail and all messages had
been removed.

As long as the dialog box for creating a new profile was open Outlook stayed
open. As soon as it was closed, Outlook stopped working.

I had uninstalled iTunes yesterday with no change.

I downloaded and installed the latest from Apple and it made no change.

It's hard to say if it will help or not - you can make a new profile to
test - you don't need to delete the current profile.

Does it keep downloading the same messages? Can you online and delete
those 8 -10?


--
Diane Poremsky [MVP - Outlook]

Outlook & Exchange Solutions Center: http://www.slipstick.com/

Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

Diane,
No, I didn't create a new profile.

I stated that I had tried in safe mode (item #3 in my original post)
What is the likelyhood that a new profile would make a difference - the
program opens and downloads 8 or 10 messages before the crash?

Did you make a new profile? Try /safe mode?

--
Diane Poremsky [MVP - Outlook]

Outlook & Exchange Solutions Center: http://www.slipstick.com/

Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]



Club member running Windows Vista Home Premium on a dual boot iMac.
Windows 2003 was uninstalled and reinstalled. Fixed nothing.

Now I arrive on the scene.
1. I installed Service Pack 3
2. Windows Update installed 12 "Important" updates, mostly for Office.
3. I tried running Outlook in safe mode. No dice.
4. I have heard that iTunes could be a problem. Uninstalled iTunes.
What the hey, I also uninstalled QuickTime. Rebooted. No dice.
5. I turned off e-mail scanning by free AVG. Still no dice.

Problem signature:
Problem Event Name: APPCRASH
Application Name: OUTLOOK.EXE
Application Version: 11.0.8312.0
Application Timestamp: 4a403990
Fault Module Name: StackHash_cffd
Fault Module Version: 6.0.6002.18005
Fault Module Timestamp: 49e03821
Exception Code: c0000374
Exception Offset: 000afaf8
OS Version: 6.0.6002.2.2.0.768.3
Locale ID: 1033
Additional Information 1: cffd
Additional Information 2: 4425b27e3967fd9786cae528b5862b32
Additional Information 3: e427
Additional Information 4: 2746933a90d7395958774aee244fcf03

Anything else?

 

[Diane Poremsky [MVP]]

Try renaming the SRS file for the profile - if the problem is with the
send/receive, it could be a corrupt send/receive file causing it to crash.
(its at %USERPROFILE%\Application Data\Microsoft\Outlook)

It also could be a corrupt navigation pane since it seems to happen as soon
as outlook opens - start outlook with the /resetnavpane switch.

--
Diane Poremsky [MVP - Outlook]

Outlook & Exchange Solutions Center: http://www.slipstick.com/

Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

Diane,

It does remove the messages from the server. Only one message arrived this
morning. I logged on to the Web interface to the e-mail and all messages
had been removed.

As long as the dialog box for creating a new profile was open Outlook
stayed open. As soon as it was closed, Outlook stopped working.

I had uninstalled iTunes yesterday with no change.

I downloaded and installed the latest from Apple and it made no change.

It's hard to say if it will help or not - you can make a new profile to
test - you don't need to delete the current profile.

Does it keep downloading the same messages? Can you online and delete
those 8 -10?


--
Diane Poremsky [MVP - Outlook]

Outlook & Exchange Solutions Center: http://www.slipstick.com/

Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

Diane,
No, I didn't create a new profile.

I stated that I had tried in safe mode (item #3 in my original post)
What is the likelyhood that a new profile would make a difference - the
program opens and downloads 8 or 10 messages before the crash?

Did you make a new profile? Try /safe mode?

--
Diane Poremsky [MVP - Outlook]

Outlook & Exchange Solutions Center: http://www.slipstick.com/

Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]



Club member running Windows Vista Home Premium on a dual boot iMac.
Windows 2003 was uninstalled and reinstalled. Fixed nothing.

Now I arrive on the scene.
1. I installed Service Pack 3
2. Windows Update installed 12 "Important" updates, mostly for Office.
3. I tried running Outlook in safe mode. No dice.
4. I have heard that iTunes could be a problem. Uninstalled iTunes.
What the hey, I also uninstalled QuickTime. Rebooted. No dice.
5. I turned off e-mail scanning by free AVG. Still no dice.

Problem signature:
Problem Event Name: APPCRASH
Application Name: OUTLOOK.EXE
Application Version: 11.0.8312.0
Application Timestamp: 4a403990
Fault Module Name: StackHash_cffd
Fault Module Version: 6.0.6002.18005
Fault Module Timestamp: 49e03821
Exception Code: c0000374
Exception Offset: 000afaf8
OS Version: 6.0.6002.2.2.0.768.3
Locale ID: 1033
Additional Information 1: cffd
Additional Information 2: 4425b27e3967fd9786cae528b5862b32
Additional Information 3: e427
Additional Information 4: 2746933a90d7395958774aee244fcf03

Anything else?