Sporadic Power Down / Shut Down Problems

N

nash123

Hi,

My Gateway Media Center 610X
(http://support.gateway.com/s/PC/TVMediaCenter/2900210/2900210nv.shtml)
just started shutting down on its own. Sometimes it goes for couple
days without powering down, but on some days "Boom" just powers off
with no reason. There does not seem to be a specific software that is
running when it does that, in fact, sometimes there is nothing running
in the background.

I have noticed that sometimes when you power it back up, it powers off
in the next 10 seconds. Also sometimes, you can even turn the computer
on, you have to unplug the power cord from the computer wait 2 secs and
plug it back. It works then. I changed the power cord and the outlet
that is hooked up to but still the same. Have not downloaded/installed
anything lately either. No memory upgrades either. I reinstalled the
video card and the DVD drivers but no change either.

Any thoughts (Power supply, memory, drivers gone bad)? Are there any
other newsgroups that you think I should post this?

Thanks
 
R

Richard Urban [MVP]

It sounds like a power supply problem to me. If it is still under warranty
contact the manufacturer.

--
Regards,

Richard Urban
Microsoft MVP Windows Shell/User

Quote from: George Ankner
"If you knew as much as you thought you know,
You would realize that you don't know what you thought you knew!"
 
K

kony

Hi,

My Gateway Media Center 610X
(http://support.gateway.com/s/PC/TVMediaCenter/2900210/2900210nv.shtml)
just started shutting down on its own. Sometimes it goes for couple
days without powering down, but on some days "Boom" just powers off
with no reason. There does not seem to be a specific software that is
running when it does that, in fact, sometimes there is nothing running
in the background.

I have noticed that sometimes when you power it back up, it powers off
in the next 10 seconds. Also sometimes, you can even turn the computer
on, you have to unplug the power cord from the computer wait 2 secs and
plug it back. It works then. I changed the power cord and the outlet
that is hooked up to but still the same. Have not downloaded/installed
anything lately either. No memory upgrades either. I reinstalled the
video card and the DVD drivers but no change either.

Any thoughts (Power supply, memory, drivers gone bad)? Are there any
other newsgroups that you think I should post this?

Thanks
Click to expand...

In general it sounds like the power supply. The specific
detail making that all the more likely is that you have to
sometimes unplug it from the wall to reset it.

Please do not post to so many off-topic groups. It is very
inconsiderate and could be against your ISP's TOS.
 
N

nash123

Yes, I think this is a power supply issue and want to send the computer
back. I have a lot of sensitive info on the hard drive, and think that
it would be best if I could back it up somehow on a DVD and/or external
hard drive and wipe out my documents from the computer. Has anyone had
issues with this kind of sensitive data on computers that have to go to
repairs?

Thanks
 
T

Toolman Tim

nash123 said:
Yes, I think this is a power supply issue and want to send the computer
back. I have a lot of sensitive info on the hard drive, and think that
it would be best if I could back it up somehow on a DVD and/or external
hard drive and wipe out my documents from the computer. Has anyone had
issues with this kind of sensitive data on computers that have to go to
repairs?

Thanks
Click to expand...
Yeah - we don't send the hard drives when we send the laptops back for
repair. We pull the drive, they fix the computer, we put the drive back in.

Hope that helps!
 
N

nash123

My only issue with removing the HD is it will void my extended
warranty, so I think I will just wipe it and load it back after the
repair.

Thanks for the info.
 
T

Toolman Tim

nash123 said:
My only issue with removing the HD is it will void my extended
warranty, so I think I will just wipe it and load it back after the
repair.

Thanks for the info.
Click to expand...
Why would that void the warranty? Every major PC manufacturer I've dealt
with recently almost expect people to get inside for upgrades.

The alternative is a program like Norton WipeInfo. You go through and
manually select the sections of the HD that you want "wiped" and it performs
an exceptionally secure wipe of that section - select by folders, and tell
it to wipe empty HD space too. That way your OS and apps are still
installed, there just is no data on it.

Search Google for other software besides Norton's.
 
K

kony

My only issue with removing the HD is it will void my extended
warranty, so I think I will just wipe it and load it back after the
repair.

Thanks for the info.
Click to expand...


"wipe it"?
Sounds a bit excessive. Why not just delete whatever-it-is
that's making you paranoid? If that's too much of a pain
for you, just zip everything up into a single file with a
very strong (large) password, though if there's any valuable
data it'd certainly be prudent to make backups before
sending it in either way.
 
N

nash123

Well, other people got it, but you. Did you try to click on the link to
see what I am talking about?
 

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