Spontanious SERVER down (goes off)

[Guest]

Hardware:
HP TC4100 768MB mem.
3 x 18 GB SCSI-drives in RAID-5
1x NETRAID-1M SCSI controller
DDS3 tapeunit
MGE UPS

Software:
SBS2000 SP4 with Exchange SP3.
Norton CE 7.6 virusscanner

The server goes off (power off) about 4 to 5 times a day only during office
hours (07.45 - 18.30). HP already replaced the server by a new one, but
switched SCSI NetRAID-1M RAID5 controller, 3x SCSI-drives and tapeunit from
the old to the new one. Today again the server went off twice.

We also replaced the UPS. I also checked remote shutdown rights for some
users. But these are default. I also check for virusses.

Is there a problem with the Windows software? WHATS wrong or has HP also to
replace RAID controller, SCSI drives and/or tape-unit?

Who can tell me.

 

[Nut Cracker]

are you getting any stop messages when the server powers off ? What do you
system / application even logs say ?

- NuTs

 

[Guest]

Hello Nut Cracker,

thanks for your response. It's not a reboot but the server realy goes off as
if someone thaks out the powercord. The only eventmessage that appears is
eventid 6008: The previous system shutdown at time on date was unexpected.

Eenvoud

 

[Leythos]

thanks for your response. It's not a reboot but the server realy goes off as
if someone thaks out the powercord. The only eventmessage that appears is
eventid 6008: The previous system shutdown at time on date was unexpected.

I had this happen when a particular user would log into a server, after
more than a month of trying to determine what it was (actually had to
log in AT THE SERVER) I deleted their account, recreated it, and it
never happened again. If they logged into a workstation or any server it
would crash within minutes of starting to use any MS Office application,
complete reboot without warning. No other users had this problem.

 

[Guest]

Hello Leythos,

Thanks for your response.

The server doesn't reboot but realy shuts down as if you pull out the
powercable.

Eenvoud

 

[Leythos]

Hello Leythos,

Thanks for your response.

The server doesn't reboot but realy shuts down as if you pull out the
powercable.

And that was the exact thing that I described - a reboot without warning
- meaning just like pulling the plug and reinstalling it.

 

[Guest]

Hello again,

When it is the logon of a user which causes this problem then this probably
means a corrupted AD.

It's worth trying because I have little solutions left.

Eenvoud

 

[Leythos]

Hello again,

When it is the logon of a user which causes this problem then this probably
means a corrupted AD.

It's worth trying because I have little solutions left.

It was just the one user, all others worked fine. After deleting that
account and recreating it, it's worked fine since.

 

[Guest]

Thanks I will start an integrity check for the AD.

Eenvoud