Spam mail

[George Fellner]

A number of incoming messages go into spam even though the senders address
and domain are in my address book. How can I correct that?

 

[Bruce Hagen]

Being in the address book means nothing. Is this the Junk folder? Check
your message rules and blocked senders. If you have a spam program and a
spam folder, then you will have to hunt down the reason.

 

[Gary VanderMolen [MVP]]

The Blocked Senders list overrides everything else, so be sure you haven't
inadvertently added them to the Blocked Senders list.

Incidentally, Windows Mail by default doesn't have a 'spam' folder;
it does have a 'Junk E-mail' folder. Accurate terminology is important
because the presence of an actual 'Spam' folder would indicate
integration with a third party anti-spam program, which requires
a different resolution.

 

[user]

A number of incoming messages go into spam even though the senders address
and domain are in my address book. How can I correct that?

You can set a filter for it.

 

[Gary VanderMolen [MVP]]

No, that won't work. The included Junk filter in Windows Mail takes precedence over custom filter rules.