SP4 - right click causes 12 minute delay

[Joe]

After installing SP4 on W2K pro I noticed that when I right click on some
desktop icons, like Outlook Express, the cursor changes to an hour glass and
stays that way for exactly 12 minutes. Then the menu appears and everything
works fine.

Every time I do this it is another 12 minute delay. Several other right
clicks - like the start button cause the same action.

CPU utilization is low, not pending processes, no high memory usage - don't
know how to troubleshoot this one.

Anyone with suggestions?

Joe

 

[Fabio]

have you checked you comp is free of viruses etc?


Rgds,

Fabio

 

[Joe]

That was one of the first things I checked - no problem with virusus. This
problem is really crazy.

 

[Joe]

Virus software is up to date.

When I uninstall SP4 and go back to SP2 it works fine.

When I boot in safe mode with SP4 installed it works fine. However whenever
I load anything beyond safe mode the problem occurs.

I have spent so much time on this I think I am about ready to throw in the
towel and wait for SP5...

Thanks...

Joe

 

[Fabio]

hm.....what about SP3?

Virus software is up to date.

When I uninstall SP4 and go back to SP2 it works fine.

When I boot in safe mode with SP4 installed it works fine. However whenever
I load anything beyond safe mode the problem occurs.

I have spent so much time on this I think I am about ready to throw in the
towel and wait for SP5...

Thanks...

Joe

 

[Beat Gossweiler]

I habe more or less the same problem after installing SP4:

I am running Win2000 SP4 on a IBM ThinkPad R30.
After Installing SP4, i experience a hang of the Windows Explorer
(explorer.exe) for exactly 4 minutes when performing the following
task:

Right Click (or e.g. delete) on any file (not a folder) within folder
"\WINNT\Profiles\xxxx\Start Menu" or any folder below this one (xxx
can be any user). Other Files (not in "\WINNT\Profiles\xxxx\Start
Menu") work OK.

After exactly 4 minutes the context menu is displayed or the delete
performed, whatever requested.

To me it looks like the requested action is "looking somewhere for
something", and some service which times out releases the hang after 4
minutes.

I have even tried starting the system without any services active
(MSConfig.exe) and also installing Q322913 (which is pre-SP4), nothing
helps.

Rgds,
Beat

 

[Joe]

I tried lots of options to identify this problem. When I do a safe mode
boot the problem does not exist. When I do a normal boot it would occur
every time.

I tried removing all the unsigned drivers and all programs that load at
start up. No difference.

There is obviously something that is causing this problem. For the time
being I have reverted back to SP2 and will stay there until SP5 is
available. Hopefully it will be identified by then.

There has to be some software causing this problem as I installed a fresh
copy of W2K on another partition and applied SP4 and the problem does not
exist. I just can't take any more time to investigate the problem.

I know it is not a virus or any problem like that as I have run exhaustive
virus scans that reveal nothing and checked about every other program
possible. Nothing...

I did however, find that the 12 minute delay was being caused by the XPCOMM
software loaded with Mozilla. I deleted all these files and reinstalled
Mozilla and now I have the 4 minute delay. Perhaps there is some sort of
network timeout involved here. Who knows...

Sorry you are having the same problem. If you find something, please let me
know...

Joe

 

[Beat Gossweiler]

Just for your info:

I also tried starting the system with no services/drivers started
(MSConfig), no luck. I do suspect some kind of timeout, maybe network.
I also have a total of 6 W2K installations on 2 pc's here, all with
SP4 but only one behaving like this.

Good luck
Beat