T
Todd
Hi All,
Windows XP Pro SP3, 32 bit
I am having a both interesting and frustrating troubleshoot
on a customer's computer I would like to run by you guys:
As of about a week ago, her boot suddenly started to take
14 minutes -- this from event log. And it has nothing to
do with logging in the user. The user login screen will
come up and you put your password in, then wait and wait
and wait for the desktop to come up. But, if you let
it sit for 14 minutes at the logon prompt, then put your
password in, up the desktop comes almost instantly.
Initial, I looked at the system events and found a bunch of
red marks. I fix them all. Now, no more red marks. No
symptom change. Rats.
So I booted into safe mode, and no delays. This is a
good sign.
So, msconfig and selective start up. Wait and wait and
wait and wait. No symptom change. Not a good sign.
Tried with the Anti Virus removed. No symptom change.
So, I installed and ran a utility called "bootviz".
This utility graphs for me the delays involved in booting.
Well, bootviz clearly shows the 14 minutes. 13-1/2 minutes
are relegated to a driver called "fltmgr.sys". (Virus
Total says it is not infected.)
On bootviz, if I click on the various segments of fltmgr,
it tells me what it running. Nothing special. Just that each
thing it runs takes 2 minutes to complete. And, I uploaded each
thing fltmgr is running to Virus Total: all are clean.
And, bootviz shows virtually no CPU or hard drive activity
during the 13-1/2 minutes of wait. The only thing that
is running is fltmgr at 0% CPU.
And, once you get past the 14 minutes, the computer is
very, very fast (has an SSD drive). And, it acts totally
normal the rest of the day.
Any thoughts? How would you proceed? Shake fist at it
and accuse its parents of not being married?
Many thanks,
-T
Windows XP Pro SP3, 32 bit
I am having a both interesting and frustrating troubleshoot
on a customer's computer I would like to run by you guys:
As of about a week ago, her boot suddenly started to take
14 minutes -- this from event log. And it has nothing to
do with logging in the user. The user login screen will
come up and you put your password in, then wait and wait
and wait for the desktop to come up. But, if you let
it sit for 14 minutes at the logon prompt, then put your
password in, up the desktop comes almost instantly.
Initial, I looked at the system events and found a bunch of
red marks. I fix them all. Now, no more red marks. No
symptom change. Rats.
So I booted into safe mode, and no delays. This is a
good sign.
So, msconfig and selective start up. Wait and wait and
wait and wait. No symptom change. Not a good sign.
Tried with the Anti Virus removed. No symptom change.
So, I installed and ran a utility called "bootviz".
This utility graphs for me the delays involved in booting.
Well, bootviz clearly shows the 14 minutes. 13-1/2 minutes
are relegated to a driver called "fltmgr.sys". (Virus
Total says it is not infected.)
On bootviz, if I click on the various segments of fltmgr,
it tells me what it running. Nothing special. Just that each
thing it runs takes 2 minutes to complete. And, I uploaded each
thing fltmgr is running to Virus Total: all are clean.
And, bootviz shows virtually no CPU or hard drive activity
during the 13-1/2 minutes of wait. The only thing that
is running is fltmgr at 0% CPU.
And, once you get past the 14 minutes, the computer is
very, very fast (has an SSD drive). And, it acts totally
normal the rest of the day.
Any thoughts? How would you proceed? Shake fist at it
and accuse its parents of not being married?
Many thanks,
-T