SP3 update failure


A

Andrew Wilson

I am running Windows XP Pro with SP2 installed.
I have accessed Windows Update and it shows that SP3 is available to
download. I have turned off Windows Firewall, disabled Anti-Virus and
disabled Spybot but every time I try to install SP3 it starts installing but
then I get a Microsoft box saying 'An internal problem occurred' shortly
after the beginning of the installation. Could anyone help me with this
problem please?
Thanks
Andrew Wilson
 
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S

Shenan Stanley

Andrew said:
I am running Windows XP Pro with SP2 installed.
I have accessed Windows Update and it shows that SP3 is available to
download. I have turned off Windows Firewall, disabled Anti-Virus
and disabled Spybot but every time I try to install SP3 it starts
installing but then I get a Microsoft box saying 'An internal
problem occurred' shortly after the beginning of the installation.
Could anyone help me with this problem please?
With proper preparation - you are unlikely to have problems - and if you
have been performing proper maintenance all along - even if you do - you are
only out a short period of time (restoring from the backup/drive image you
made wisely before diving in...)

A place to get FREE support for SP3 installation issues *from Microsoft*...
http://support.microsoft.com/oas/default.aspx?ln=en-us&prid=11273&gprid=522131

WinXP SP3 - Read all prerequisites for a successful installation
http://msmvps.com/blogs/harrywaldron/archive/2008/05/08/windows-xp-sp3-read-all-prerequisites-for-a-successful-installation.aspx

Steps to take before you install Windows XP Service Pack 3
http://support.microsoft.com/kb/950717

Suggestions:

1) Download the full SP3 installation file and/or burn the ISO download to
CD.
2) Ensure (as well as plausible) you have no spyware/malware by doing a full
scan with SuperAntiSpyware and MalwareBytes.
3) CHKDSK
4) Defragment
5) Ensure your hardware drivers are up to date (from the hardware
manufacturer's respective web pages.)
6) Reboot right before you try to install SP3.
7) Disconnect from the internet before installing (physically.)
8) Disable your antivirus and antispyware applications when you are about to
install SP3.

Some (if not all) of that is covered in the above links.


LONG:

Like it or not - Windows XP SP3 is something that you probably should
install if...

- You are currently running Windows XP (32bit).
- You care about keeping your machine current and running its best.
- You wish to continue running Windows XP for some indeterminate time into
the future.
- You want to free support if you have any trouble installing it (SP3 that
is.)

Service Pack 3 is mostly all of the updates released after SP2 and until the
release of SP3. You may think to yourself that you have been keeping your
PC updated - so you probably have all those updates - fact is, you'd be
incorrect. You may have all the publically released ones, but SP3 contains
1179 previously released updates - guaranteed you do not have them all
installed without it. ;-)

Most of the issues people have had with SP3 have to do with their particular
configuration or a problem caused by a third party change/mis-configuration
on their system - and almost all have a relatively simple fix.

Before starting, know where you can get help:

A place to get FREE support for SP3 installation issues *from Microsoft*
until April 2009...
http://support.microsoft.com/oas/default.aspx?ln=en-us&prid=11273&gprid=522131

Other than "Automatic Updates" or the Windows Update web page - how can you
get SP3?

Windows XP Service Pack 3 - ISO-9660 CD Image File
http://www.microsoft.com/downloads/details.aspx?FamilyID=2fcde6ce-b5fb-4488-8c50-fe22559d164e&DisplayLang=en

Windows XP Service Pack 3 Network Installation Package for
IT Professionals and Developers (works just as well for you.)
http://www.microsoft.com/downloads/details.aspx?familyid=5B33B5A8-5E76-401F-BE08-1E1555D4F3D4&displaylang=en


Do a little reading - to ensure you are ready...
WinXP SP3 - Read all prerequisites for a successful installation
http://msmvps.com/blogs/harrywaldron/archive/2008/05/08/windows-xp-sp3-read-all-prerequisites-for-a-successful-installation.aspx

Steps to take before you install Windows XP Service Pack 3
http://support.microsoft.com/kb/950717

Release Notes for Windows XP Service Pack 3
http://download.microsoft.com/download/c/d/8/cd8cc719-7d5a-40d3-a802-e4057aa8c631/relnotes.htm

Key things to note:
Internet Explorer:
"If you have installed Windows Internet Explorer® 7 or a beta version of
Internet Explorer 8, and then install Windows XP SP3, you cannot uninstall
Internet Explorer. To avoid this, ensure Internet Explorer 7 or a beta
version of Internet Explorer 8 is not installed before installing Windows XP
SP3. If you have already encountered this issue, uninstall Windows XP SP3,
uninstall Internet Explorer, and then reinstall Windows XP SP3."

Windows XP Media Center Edition 2002:
"If you install Windows XP SP3 on a computer running Windows XP Media Center
Edition 2002 with SP1, Windows XP Media Center Edition may malfunction. To
avoid this, install Windows XP SP2 before you install Windows XP SP3. If
this issue has already occurred, uninstall Windows XP SP3, install Windows
XP SP2, and then reinstall Windows XP SP3."


Did all that and have some issues you believe might be related to SP3?
Check these out:

It seems some people are unable to get further updates after installing
SP3... Seems some have experienced a symptom similar to doing a repair
installation on Windows XP - and the same fix seems to work for them for
that...

Updates are not installed successfully from Windows Update, from Microsoft
Update, or by using Automatic Updates after you repair a Windows XP
installation: http://support.microsoft.com/kb/943144

Some people experience an "endless reboot" issue...

Workarounds:
http://msinfluentials.com/blogs/jesper/archive/2008/05/08/does-your-amd-based-computer-boot-after-installing-xp-sp3.aspx
[NB: The above has been updated many times and now includes "a small tool
that will detect the IntelPPM problem and mitigate it before installing
[WinXP SP3]."

1. Boot into Safe Mode and rename INTELPMM.SYS to INTELPMM.OLD.
2. After booting into Safe Mode:
Start --> Run --> (copy/paste)
sc config intelppm start= disabled
--> OK --> Reboot into normal (Windows) mode.

Other references include:
1. http://aumha.net/viewtopic.php?p=187790#p187790
2.http://msinfluentials.com/blogs/jesper/archive/2008/05/08/does-your-amd-based-computer-boot-after-installing-xp-sp3.aspx
3. http://www.theregister.co.uk/2008/05/09/windows_xp_sp3_reboots_crashes/
4.
http://www.computerworld.com/action/article.do?command=viewArticleBasic&articleId=9084418
5. You receive a "Stop 0x0000007E" error message after you upgrade to
Windows XP Service Pack 2 or Service Pack 3 on a
non-Intel-processor-based computer (Revised 06 May-08):
http://support.microsoft.com/kb/888372

Some people have gotten an "Access Denied" message when trying to install
SP3... I suggest going straight to the third method of this article:
http://support.microsoft.com/kb/949377

Beyond that - some simple maintenance might be needed - like installing the
latest hardware drivers from your hardware vendors...

Good luck to you! You shouldn't need it, however, with just a little
planning. ;-)
 
A

Andrew Wilson

Leonard Grey said:
Glad to help.

Careful preparation = Success.
I have been through all the suggestions and website links but am still
unable to install SP3 successfully. I have attached my svcpack.log to see if
anyone would kindly look at it and see what is happening as I can't
understand it. Should I do a sfc /scannow and/or use a registry corrector
(cc cleaner)?
Many thanks
Andrew

[svcpack.log]
2.079:
================================================================================
2.079: 2008/08/10 13:15:15.187 (local)
2.079:
C:\WINDOWS\SoftwareDistribution\Download\fd0264849c01086f3c6b505dc02dbd44\update\update.exe
(version 6.3.13.0)
2.157: Service Pack started with following command line: /si
/ParentInfo:2a5b3da4c16e464aaf999e1fbdab56aa
2.157: In Function GetReleaseSet, line 1240, RegQueryValueEx failed with
error 0x2
2.204: Return Value From OnACPower = 1
2.204: OnACPower returned value( 0x1 ) which is Equal To 0x1
2.204: Condition succeeded for section OnACPower.Section in Line 1 of
PreRequisite
2.204: SOFTWARE\Microsoft\Shared Computer Toolkit is not Present
2.204: Condition succeeded for section SharedComputerTool.Section in Line 2
of PreRequisite
2.204: SOFTWARE\Microsoft\Windows NT\CurrentVersion\Hotfix\KB925877 is not
Present
2.204: First Condition in RDPMUI.Section Succeeded
2.204: Condition succeeded for section RDPMUI.Section in Line 3 of
PreRequisite
2.204: SYSTEM\WPA\Fundamentals is not Present
2.204: First Condition in Winflp.Section Succeeded
2.204: Condition succeeded for section Winflp.Section in Line 4 of
PreRequisite
2.204: SYSTEM\WPA\WEPOS is not Present
2.204: First Condition in WEPOS.Section Succeeded
2.204: Condition succeeded for section WEPOS.Section in Line 5 of
PreRequisite
2.204: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center is not
Present
2.204: First Condition in MediaCenter.FreeStyleBlock.Section Succeeded
2.204: Condition succeeded for section MediaCenter.FreeStyleBlock.Section in
Line 6 of PreRequisite
25.250: DoInstallation: CleanPFR failed: 0x2
25.250: In Function GetReleaseSet, line 1240, RegQueryValueEx failed with
error 0x2
25.250: SetProductTypes: InfProductBuildType=BuildType.Sel
25.266: SetAltOsLoaderPath: No section uses DirId 65701; done.
25.344: IncludeDirectoryIdFromInfSection: No DirId found for:
DontRemoveOnUninst.DirId
25.360: SupplicantMode is Not Present
25.360: Fist Condition in Dot3svc.CheckSupplicantMode.Enabled Failed
25.360: Condition Check for Line 1 of Dot3svc.Automatic.ExtendedConditional
returned FALSE
25.360: SupplicantMode is Not Present
25.360: First Condition in Dot3svc.CheckSupplicantMode.NotEnabled Succeeded
25.360: Condition succeeded for section
Dot3svc.CheckSupplicantMode.NotEnabled in Line 1 of
Dot3svc.Manual.ExtendedConditional
25.360: C:\WINDOWS\Microsoft.NET\Framework\v1.0.3705\ToGac.exe is Not
Present
25.360: Condition Check for Line 1 of ToGac.RunProcess.ExtendedConditional
returned FALSE
25.360: FileVersion of C:\WINDOWS\system32\ntoskrnl.exe is Greater or Equal
To 5.1.2600.2180
25.360: Condition Check for Line 1 of DEP.RunProcess.ExtendedConditional
returned FALSE
25.360: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\ie7 is not
Present
25.360: Condition Check for Line 1 of
IE7.AdditionalSettings.Registry.ExtendedConditional returned FALSE
25.360: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\ie8 is not
Present
25.360: Condition Check for Line 1 of
IE8.AdditionalSettings.Registry.ExtendedConditional returned FALSE
25.360: N is Not Present
25.360: Condition Check for Line 1 of N.And.WMP.ExtendedConditional.Common
returned FALSE
25.360: Windows Media Player is Present
25.360:
SOFTWARE\Microsoft\Windows\CurrentVersion\Setup\WindowsFeatures\Windows
Media Player is Not Equal To Specified Value
25.360: Second Condition in Non.KN.WMP.Condition.Section Succeeded
25.360: C:\WINDOWS\system32\wmp.dll is Present
25.360: FileVersion of C:\WINDOWS\system32\wmp.dll is Less Than 10.0.0.0
25.360: Second Condition in WMP.Version.Condition.Section Succeeded
25.360: Condition succeeded for section WMP.Upgrade.Condition in Line 1 of
WMP.ExtendedConditional.Common
25.360: SYSTEM\WPA\Starter is not Present
25.360: First Condition in Non.Starter.Check.Condition Succeeded
25.360: Condition succeeded for section Non.Starter.Check.Condition in Line
1 of Non.Starter.ExtendedConditional.MSXML6
25.360: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center is not
Present
25.360: Fist Condition in MediaCenter.Condition.Section Failed
25.360: Condition Check for Line 1 of MediaCenter.ExtendedConditional
returned FALSE
25.360: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center is not
Present
25.360: Fist Condition in MediaCenter.Condition.Section Failed
25.360: Condition Check for Line 1 of
MediaCenter.CopyAlways.ExtendedConditional returned FALSE
25.360: Windows Media Player is Present
25.360:
SOFTWARE\Microsoft\Windows\CurrentVersion\Setup\WindowsFeatures\Windows
Media Player is Not Equal To Specified Value
25.360: Second Condition in Non.KN.WMP.Condition.Section Succeeded
25.360: Windows Messenger is Not Present
25.360: First Condition in Non.KN.WM.Condition.Section Succeeded
25.360: Condition succeeded for section Non.KN.Condition.Section in Line 1
of Non.KN.Help.ExtendedConditional.Professional
25.360: SOFTWARE\Microsoft\Windows NT\CurrentVersion\HotFix\KB886540 is not
Present
25.360: First Condition in Non.WMP.Restore.Condition.Section Succeeded
25.360: N is Not Present
25.360: Fist Condition in N.FileOp.Condition.Section Failed
25.360: Condition Check for Line 1 of
N.Help.ExtendedConditional.Professional returned FALSE
25.360: KWebLinks is Not Present
25.360: Fist Condition in K.Condition.Section Failed
25.360: Condition Check for Line 1 of K.ExtendedConditional.Professional
returned FALSE
25.360: N is Not Present
25.360: Condition Check for Line 1 of
N.Restore.Help.ExtendedConditional.Professional returned FALSE
25.360:
SOFTWARE\Microsoft\Windows\CurrentVersion\Setup\WindowsFeatures\Windows
Media Player is Not Equal To Specified Value
25.360: Fist Condition in KN.Condition.Section Failed
25.360: Condition Check for Line 1 of
KN.Help.ExtendedConditional.Professional returned FALSE
25.360: N is Not Present
25.360: Condition Check for Line 1 of
N.And.WMP.ExtendedConditional.Professional returned FALSE
25.360: Windows Media Player is Present
25.360:
SOFTWARE\Microsoft\Windows\CurrentVersion\Setup\WindowsFeatures\Windows
Media Player is Not Equal To Specified Value
25.360: Second Condition in Non.KN.WMP.Condition.Section Succeeded
25.360: C:\WINDOWS\system32\wmp.dll is Present
25.360: FileVersion of C:\WINDOWS\system32\wmp.dll is Less Than 10.0.0.0
25.360: Second Condition in WMP.Version.Condition.Section Succeeded
25.360: Condition succeeded for section WMP.Upgrade.Condition in Line 1 of
WMP.ExtendedConditional.Professional
25.360: C:\Program Files\internet explorer\iexplore.exe is Present
25.360: FileVersion of C:\Program Files\internet explorer\iexplore.exe is
Less Than 7.0.0000.0000
25.360: Condition succeeded for section
IE.AdditionalSettings.LessThan7.Condition.Section in Line 1 of
IE.AdditionalSettings.ExtendedConditional.Professional
25.360: N is Not Present
25.360: Condition succeeded for section Non.NKN.Check.Condition in Line 1 of
Non.NKN.ExtendedConditional.Professional
25.360: Exec Mediactr.Single.Section: Result
SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center Key Not Found
25.360: Exec Mediactr.Or.Section: Result
SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center Key Not Found
25.360: Exec Mediactr.Or.Section: Result
SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center Key Not Found
25.360: Condition Check for Line 1 of
Mediactr.ExtendedConditional.Professional returned FALSE
25.360: Windows Messenger is Not Present
25.360: First Condition in Non.KN.WM.Condition.Section Succeeded
25.360: Return Value From IsWMUpgradeable = 1
25.360: IsWMUpgradeable returned value( 0x1 ) which is Equal To 0x1
25.360: First Condition in WM.Upgrade.Condition.Section Succeeded
25.360: Condition succeeded for section KN.Or.WM.Restore.Condition.Section
in Line 1 of WM.ExtendedConditional.Professional
25.375: DoInstallation:UpdSpOpenInfFile for OldUninstallInf file
C:\WINDOWS\$NtServicePackUninstall$\spuninst\spuninst.inf not found: 0x3
25.375: CreateUninstall = 1,Directory = C:\WINDOWS\$NtServicePackUninstall$
35.704: Conditional load of section MSN.Block.Condition succeeded
35.704: CheckRegistryValue: RegOpenKeyEx for SOFTWARE\Microsoft\Active
Setup\Installed Components\{FDC11A6F-17D1-48f9-9EA3-9051954BAA24} KeyName
failed :0x2
35.704: CheckRegistryValue: RegOpenKeyEx for System\WPA\Starter KeyName
failed :0x2
36.563: ref tag c:\windows\driver cache\i386\sp1.cab does not exist
36.563: ref tag c:\windows\servicepackfiles\i386\sp1.cab does not exist
36.563: ref tag c:\windows\servicepackfiles\i386\sp2.cab does not exist
36.563: ref tag c:\windows\driver cache\i386\sp3.cab does not exist
36.563: ref tag c:\windows\servicepackfiles\i386\sp3.cab does not exist
36.594: Starting AnalyzeComponents
36.594: AnalyzePhaseZero used 0 ticks
36.594: No
C:\WINDOWS\SoftwareDistribution\Download\fd0264849c01086f3c6b505dc02dbd44\update\updtblk.inf
file.
43.016:
C:\WINDOWS\system32\CatRoot\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\oem5.CAT
trusts inf c:\windows\inf\oem5.inf of device
PCI\VEN_10DE&DEV_03EB&SUBSYS_82341043&REV_A2\3&267A616A&0&09
44.110: Failed to query DriverPath of ROOT\LEGACY_AAVMKER4\0000 0x2
44.110: Failed to query DriverPath of ROOT\LEGACY_AFD\0000 0x2
44.110: Failed to query DriverPath of ROOT\LEGACY_ASWRDR\0000 0x2
44.110: Failed to query DriverPath of ROOT\LEGACY_ASWSP\0000 0x2
44.110: Failed to query DriverPath of ROOT\LEGACY_ASWTDI\0000 0x2
44.110: Failed to query DriverPath of ROOT\LEGACY_BEEP\0000 0x2
44.110: Failed to query DriverPath of ROOT\LEGACY_DMBOOT\0000 0x2
44.110: Failed to query DriverPath of ROOT\LEGACY_DMLOAD\0000 0x2
44.110: Failed to query DriverPath of ROOT\LEGACY_FIPS\0000 0x2
44.110: Failed to query DriverPath of ROOT\LEGACY_GPC\0000 0x2
44.110: Failed to query DriverPath of ROOT\LEGACY_HTTP\0000 0x2
44.110: Failed to query DriverPath of ROOT\LEGACY_IPNAT\0000 0x2
44.110: Failed to query DriverPath of ROOT\LEGACY_IPSEC\0000 0x2
44.110: Failed to query DriverPath of ROOT\LEGACY_KSECDD\0000 0x2
44.110: Failed to query DriverPath of ROOT\LEGACY_MNMDD\0000 0x2
44.110: Failed to query DriverPath of ROOT\LEGACY_MOUNTMGR\0000 0x2
44.110: Failed to query DriverPath of ROOT\LEGACY_NDIS\0000 0x2
44.110: Failed to query DriverPath of ROOT\LEGACY_NDISTAPI\0000 0x2
44.110: Failed to query DriverPath of ROOT\LEGACY_NDISUIO\0000 0x2
44.110: Failed to query DriverPath of ROOT\LEGACY_NDPROXY\0000 0x2
44.110: Failed to query DriverPath of ROOT\LEGACY_NETBT\0000 0x2
44.110: Failed to query DriverPath of ROOT\LEGACY_NULL\0000 0x2
44.110: Failed to query DriverPath of ROOT\LEGACY_PARTMGR\0000 0x2
44.110: Failed to query DriverPath of ROOT\LEGACY_PARVDM\0000 0x2
44.110: Failed to query DriverPath of ROOT\LEGACY_PCANDIS5\0000 0x2
44.110: Failed to query DriverPath of ROOT\LEGACY_PQNTDRV\0000 0x2
44.110: Failed to query DriverPath of ROOT\LEGACY_RASACD\0000 0x2
44.110: Failed to query DriverPath of ROOT\LEGACY_RDPCDD\0000 0x2
44.110: Failed to query DriverPath of ROOT\LEGACY_SECDRV\0000 0x2
44.110: Failed to query DriverPath of ROOT\LEGACY_TCPIP\0000 0x2
44.110: Failed to query DriverPath of ROOT\LEGACY_VGASAVE\0000 0x2
44.110: Failed to query DriverPath of ROOT\LEGACY_VOLSNAP\0000 0x2
44.110: Failed to query DriverPath of ROOT\LEGACY_WANARP\0000 0x2
50.219: OEM file scan used 13625 ticks
75.579: c:\windows\system32\drivers\nv4_mini.sys is in the list of oem
drivers...skipping copy!
75.610: c:\windows\system32\nv4_disp.dll is in the list of oem
drivers...skipping copy!
120.516: AnalyzePhaseOne: used 83922 ticks
120.516: AnalyzeComponents: Hotpatch analysis disabled; skipping.
120.516: AnalyzeComponents: Hotpatching is disabled.
120.516: FindFirstFile c:\windows\$hf_mig$\*.*
123.547: Analyzing Devices...
123.547: Enumerating Devices of hidclass, GUID
{745a17a0-74d3-11d0-b6fe-00a0c90f57da}
123.610: Enumerating Devices of USB, GUID
{36FC9E60-C465-11CF-8056-444553540000}
123.657: Enumerating Devices of keyboard, GUID
{4d36e96b-e325-11ce-bfc1-08002be10318}
123.704: Enumerating Devices of bluetooth, GUID
{e0cbf06c-cd8b-4647-bb8a-263b43f0f974}
123.750: Enumerating Devices of DiskDrive, GUID
{4D36E967-E325-11CE-BFC1-08002BE10318}
123.797: Enumerating Devices of display, GUID
{4d36e968-e325-11ce-bfc1-08002be10318}
123.844: Skip Oem Device
PCI\VEN_10DE&DEV_03D0&SUBSYS_82341043&REV_A2\3&267A616A&0&68
123.844: Enumerating Devices of displaycodec, GUID
{e6abb47d-8339-4c60-be92-e9045ff5a33d}
123.891: Enumerating Devices of HIDClass, GUID
{745a17a0-74d3-11d0-b6fe-00a0c90f57da}
123.938: Enumerating Devices of media, GUID
{4d36e96c-e325-11ce-bfc1-08002be10318}
123.969: Skip Oem Device
HDAUDIO\FUNC_01&VEN_11D4&DEV_1986&SUBSYS_1043818F&REV_1005\4&3B7A57E1&0&0001
123.985: Enumerating Devices of Modem, GUID
{4D36E96D-E325-11CE-BFC1-08002BE10318}
124.016: Enumerating Devices of net, GUID {4d36e972-e325-11ce-bfc1
 
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W

Warren

I had a similar problem with this update failing after following all
suggestions posted. Of course, I had disabled my AV program. At the time I
was using BitDefender. Finally, I removed the program completely and the
SP3 update proceeded without error. I then reinstalled my AV program and
all was well. I don't know if this will help you but it worked for me.
 

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