SP3 and Blue Screen of Death

[Ron Boetger]

I have 3 clients that called today. After automatic updates brought
down and installed WinXP SP3. Now none of the computers boot
probperly. They all boot to a BSD!

Any Ideas how to fix this>

Thanks

 

[sgopus]

how bout giving us the stop error code; details, it's all in the details!!

 

[Steve]

We encountered the same problem today. The BSOD provide no information other
than the STOP code, which is as follows:

0X0000007E (0XC0000005, 0XF7AB48EB, 0XF7AB4F4, 0XF7AB44F0)

The system will not boot to safe mode, will not boot to “last good
configuration,†will not boot to anything but BSOD. To further aggravate the
situation, the manufacturer (Dell) no longer provides the Windows XP disk
with their systems so you can’t boot to the disk and recover. This is the
kind of stuff that is truly irritating and very costly. Doesn’t Microsoft
test this stuff before they release it???

 

[PA Bear [MS MVP]]

Continual reboots or can only boot into Safe Mode after installing WinXP
SP3?

See
http://msinfluentials.com/blogs/jes...ed-computer-boot-after-installing-xp-sp3.aspx
[NB: The above has been updated many times and now includes "a small tool
that will detect the IntelPPM problem and mitigate it before installing
(WinXP SP3)."]

Possible workaround: Boot into Safe Mode and rename INTELPMM.SYS to
INTELPMM.OLD.

.. You receive a "Stop 0x0000007E" error message after you upgrade to Windows
XP Service Pack 2 or Service Pack 3 on a non-Intel-processor-based computer
(Revised 11 Jun-08)
http://support.microsoft.com/kb/888372

.. Error message after you upgrade a computer that uses a processor other
than an Intel processor to Windows XP Service Pack 2 or to Windows XP
Service Pack 3: "STOP: 0x0000007E":
http://support.microsoft.com/kb/953356

.. HP and Compaq Desktop PCs: Computer Restarts after Displaying Stop Error
0x0000007E [after installing WinXP SP3]
http://h10025.www1.hp.com/ewfrf/wc/genericDocument?docname=c01457284&dlc=en&lc=en&cc=us

.. Microsoft Windows XP SP3 Upgrade Utility for systems with AMD processors:
Go to www.hp.com | Search for "sp37394.exe" (w/out quotes) | Should take you
to this download page:
http://h10025.www1.hp.com/ewfrf/wc/...softwareitem=pv-60484-2&jumpid=reg_R1002_USEN

Free unlimited installation and compatibility support is available for
Windows XP, but only for Service Pack 3 (SP3), until 14 Apr-09. Chat and
e-mail support is available only in the United States and Canada. Go to
http://support.microsoft.com/oas/default.aspx?gprid=1173 | select Windows XP
| select Windows XP Service Pack 3

 

[Jim]

We encountered the same problem today. The BSOD provide no information
other
than the STOP code, which is as follows:

0X0000007E (0XC0000005, 0XF7AB48EB, 0XF7AB4F4, 0XF7AB44F0)

The system will not boot to safe mode, will not boot to "last good
configuration," will not boot to anything but BSOD. To further aggravate
the
situation, the manufacturer (Dell) no longer provides the Windows XP disk
with their systems so you can't boot to the disk and recover. This is the
kind of stuff that is truly irritating and very costly. Doesn't Microsoft
test this stuff before they release it???

Not only that, but you cluelessly did not make an image backup of the disk.
And, evidently, you did not read the Help & Support article "Steps to take
before you install Windows XP Service Pack 3" as that article (last reviewed
May 21, 2008) describes one reason for Stop 7E.
Another poster shows fixes for several reasons for stop 7E.
Jim

 

[Steve]

Clueless? The problem is that automatic updates was on. The damage was done
before intervention was possible. You would think that if there are known
problems with the software, Microsoft would have the decency of ensuring that
the user is required to intervene and become aware of the known issues before
allowing the download. Heck, I wasn't even aware that SP3 was being deployed.
Rest assured that automatic updates is off on all our other computers now.

Thanks for your meaningless advice Jim...

 

[Steve]

Continual reboot to BSOD. Cannot get into safe mode. Cannot do anything. Dell
does not provide XP disc and assures owner that there is an image on the hard
drive that will allow restoration to factory condition if a problem develops.
Of course, the computer has to be bootable to do that. We're dead in the
water.

Continual reboots or can only boot into Safe Mode after installing WinXP
SP3?

See
http://msinfluentials.com/blogs/jes...ed-computer-boot-after-installing-xp-sp3.aspx
[NB: The above has been updated many times and now includes "a small tool
that will detect the IntelPPM problem and mitigate it before installing
(WinXP SP3)."]

Possible workaround: Boot into Safe Mode and rename INTELPMM.SYS to
INTELPMM.OLD.

.. You receive a "Stop 0x0000007E" error message after you upgrade to Windows
XP Service Pack 2 or Service Pack 3 on a non-Intel-processor-based computer
(Revised 11 Jun-08)
http://support.microsoft.com/kb/888372

.. Error message after you upgrade a computer that uses a processor other
than an Intel processor to Windows XP Service Pack 2 or to Windows XP
Service Pack 3: "STOP: 0x0000007E":
http://support.microsoft.com/kb/953356

.. HP and Compaq Desktop PCs: Computer Restarts after Displaying Stop Error
0x0000007E [after installing WinXP SP3]
http://h10025.www1.hp.com/ewfrf/wc/genericDocument?docname=c01457284&dlc=en&lc=en&cc=us

.. Microsoft Windows XP SP3 Upgrade Utility for systems with AMD processors:
Go to www.hp.com | Search for "sp37394.exe" (w/out quotes) | Should take you
to this download page:
http://h10025.www1.hp.com/ewfrf/wc/...softwareitem=pv-60484-2&jumpid=reg_R1002_USEN

Free unlimited installation and compatibility support is available for
Windows XP, but only for Service Pack 3 (SP3), until 14 Apr-09. Chat and
e-mail support is available only in the United States and Canada. Go to
http://support.microsoft.com/oas/default.aspx?gprid=1173 | select Windows XP
| select Windows XP Service Pack 3
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

I have 3 clients that called today. After automatic updates brought
down and installed WinXP SP3. Now none of the computers boot
probperly. They all boot to a BSD!

Any Ideas how to fix this>

Thanks

 

[PA Bear [MS MVP]]

What's the STOP error on the BSOD?

Free unlimited installation and compatibility support is available for
Windows XP, but only for Service Pack 3 (SP3), until 14 Apr-09. Chat and
e-mail support is available only in the United States and Canada. Go to
http://support.microsoft.com/oas/default.aspx?gprid=1173 | select "Windows
XP" then select "Windows XP Service Pack 3"
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

Continual reboot to BSOD. Cannot get into safe mode. Cannot do anything.
Dell does not provide XP disc and assures owner that there is an image on
the hard drive that will allow restoration to factory condition if a
problem develops. Of course, the computer has to be bootable to do that.
We're dead in the water.

Continual reboots or can only boot into Safe Mode after installing WinXP
SP3?

See
http://msinfluentials.com/blogs/jes...ed-computer-boot-after-installing-xp-sp3.aspx
[NB: The above has been updated many times and now includes "a small tool
that will detect the IntelPPM problem and mitigate it before installing
(WinXP SP3)."]

Possible workaround: Boot into Safe Mode and rename INTELPMM.SYS to
INTELPMM.OLD.

.. You receive a "Stop 0x0000007E" error message after you upgrade to
Windows XP Service Pack 2 or Service Pack 3 on a
non-Intel-processor-based
computer (Revised 11 Jun-08)
http://support.microsoft.com/kb/888372

.. Error message after you upgrade a computer that uses a processor other
than an Intel processor to Windows XP Service Pack 2 or to Windows XP
Service Pack 3: "STOP: 0x0000007E":
http://support.microsoft.com/kb/953356

.. HP and Compaq Desktop PCs: Computer Restarts after Displaying Stop
Error
0x0000007E [after installing WinXP SP3]
http://h10025.www1.hp.com/ewfrf/wc/genericDocument?docname=c01457284&dlc=en&lc=en&cc=us

.. Microsoft Windows XP SP3 Upgrade Utility for systems with AMD
processors: Go to www.hp.com | Search for "sp37394.exe" (w/out quotes) |
Should take you to this download page:
http://h10025.www1.hp.com/ewfrf/wc/...softwareitem=pv-60484-2&jumpid=reg_R1002_USEN

Free unlimited installation and compatibility support is available for
Windows XP, but only for Service Pack 3 (SP3), until 14 Apr-09. Chat and
e-mail support is available only in the United States and Canada. Go to
http://support.microsoft.com/oas/default.aspx?gprid=1173 | select Windows
XP

select Windows XP Service Pack 3

--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

I have 3 clients that called today. After automatic updates brought
down and installed WinXP SP3. Now none of the computers boot
probperly. They all boot to a BSD!

Any Ideas how to fix this>

Thanks

 

[Jim]

Clueless? The problem is that automatic updates was on. The damage was
done
before intervention was possible. You would think that if there are known
problems with the software, Microsoft would have the decency of ensuring
that
the user is required to intervene and become aware of the known issues
before
allowing the download. Heck, I wasn't even aware that SP3 was being
deployed.
Rest assured that automatic updates is off on all our other computers now.

Thanks for your meaningless advice Jim...

So, you cluelessly allowed automatic update to install a service pack. I do
not allow automatic update for even the most benign updates.
You are also clueless for not knowing that SP3 has been offered via
automatic update for several months now.
By the way, as has been discussed here lots and lots of times, stop 7e is
usually caused by an incorrect OEM setup of computers with AMD processors.
If this is not the case with your computer, other posters have mentioned.

 

[Daave]

We encountered the same problem today. The BSOD provide no information
other
than the STOP code, which is as follows:

0X0000007E (0XC0000005, 0XF7AB48EB, 0XF7AB4F4, 0XF7AB44F0)

http://support.microsoft.com/kb/888372

 

[Steve]

The Stop Code is Ox0000007E. The computer is a Dell with Intel Pentium D, so
I doubt it is the "non-Intel" issue everyone else is complaining about.
During my research I discovered that many other Intel-based computers are
having the same problem.

Anyway, thanks for your help. I decided to just borrow an XP disk from
someone so I could access the Recovery Console and manually uninstalled SP3.
Then used system restore to get back to the last check point. Back in
business.

What a pain in the butt....

What's the STOP error on the BSOD?

Free unlimited installation and compatibility support is available for
Windows XP, but only for Service Pack 3 (SP3), until 14 Apr-09. Chat and
e-mail support is available only in the United States and Canada. Go to
http://support.microsoft.com/oas/default.aspx?gprid=1173 | select "Windows
XP" then select "Windows XP Service Pack 3"
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

Continual reboot to BSOD. Cannot get into safe mode. Cannot do anything.
Dell does not provide XP disc and assures owner that there is an image on
the hard drive that will allow restoration to factory condition if a
problem develops. Of course, the computer has to be bootable to do that.
We're dead in the water.

Continual reboots or can only boot into Safe Mode after installing WinXP
SP3?

See
http://msinfluentials.com/blogs/jes...ed-computer-boot-after-installing-xp-sp3.aspx
[NB: The above has been updated many times and now includes "a small tool
that will detect the IntelPPM problem and mitigate it before installing
(WinXP SP3)."]

Possible workaround: Boot into Safe Mode and rename INTELPMM.SYS to
INTELPMM.OLD.

.. You receive a "Stop 0x0000007E" error message after you upgrade to
Windows XP Service Pack 2 or Service Pack 3 on a
non-Intel-processor-based
computer (Revised 11 Jun-08)
http://support.microsoft.com/kb/888372

.. Error message after you upgrade a computer that uses a processor other
than an Intel processor to Windows XP Service Pack 2 or to Windows XP
Service Pack 3: "STOP: 0x0000007E":
http://support.microsoft.com/kb/953356

.. HP and Compaq Desktop PCs: Computer Restarts after Displaying Stop
Error
0x0000007E [after installing WinXP SP3]
http://h10025.www1.hp.com/ewfrf/wc/genericDocument?docname=c01457284&dlc=en&lc=en&cc=us

.. Microsoft Windows XP SP3 Upgrade Utility for systems with AMD
processors: Go to www.hp.com | Search for "sp37394.exe" (w/out quotes) |
Should take you to this download page:
http://h10025.www1.hp.com/ewfrf/wc/...softwareitem=pv-60484-2&jumpid=reg_R1002_USEN

Free unlimited installation and compatibility support is available for
Windows XP, but only for Service Pack 3 (SP3), until 14 Apr-09. Chat and
e-mail support is available only in the United States and Canada. Go to
http://support.microsoft.com/oas/default.aspx?gprid=1173 | select Windows
XP
select Windows XP Service Pack 3
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

Ron Boetger wrote:
I have 3 clients that called today. After automatic updates brought
down and installed WinXP SP3. Now none of the computers boot
probperly. They all boot to a BSD!

Any Ideas how to fix this>

Thanks

 

[PA Bear [MS MVP]]

Open a free support incident.

The Stop Code is Ox0000007E. The computer is a Dell with Intel Pentium D,
so
I doubt it is the "non-Intel" issue everyone else is complaining about.
During my research I discovered that many other Intel-based computers are
having the same problem.

Anyway, thanks for your help. I decided to just borrow an XP disk from
someone so I could access the Recovery Console and manually uninstalled
SP3.
Then used system restore to get back to the last check point. Back in
business.

What a pain in the butt....

What's the STOP error on the BSOD?

Free unlimited installation and compatibility support is available for
Windows XP, but only for Service Pack 3 (SP3), until 14 Apr-09. Chat and
e-mail support is available only in the United States and Canada. Go to
http://support.microsoft.com/oas/default.aspx?gprid=1173 | select
"Windows
XP" then select "Windows XP Service Pack 3"
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

Continual reboot to BSOD. Cannot get into safe mode. Cannot do anything.
Dell does not provide XP disc and assures owner that there is an image
on
the hard drive that will allow restoration to factory condition if a
problem develops. Of course, the computer has to be bootable to do that.
We're dead in the water.

:

Continual reboots or can only boot into Safe Mode after installing
WinXP
SP3?

See
http://msinfluentials.com/blogs/jes...ed-computer-boot-after-installing-xp-sp3.aspx
[NB: The above has been updated many times and now includes "a small
tool
that will detect the IntelPPM problem and mitigate it before installing
(WinXP SP3)."]

Possible workaround: Boot into Safe Mode and rename INTELPMM.SYS to
INTELPMM.OLD.

.. You receive a "Stop 0x0000007E" error message after you upgrade to
Windows XP Service Pack 2 or Service Pack 3 on a
non-Intel-processor-based
computer (Revised 11 Jun-08)
http://support.microsoft.com/kb/888372

.. Error message after you upgrade a computer that uses a processor
other
than an Intel processor to Windows XP Service Pack 2 or to Windows XP
Service Pack 3: "STOP: 0x0000007E":
http://support.microsoft.com/kb/953356

.. HP and Compaq Desktop PCs: Computer Restarts after Displaying Stop
Error
0x0000007E [after installing WinXP SP3]
http://h10025.www1.hp.com/ewfrf/wc/genericDocument?docname=c01457284&dlc=en&lc=en&cc=us

.. Microsoft Windows XP SP3 Upgrade Utility for systems with AMD
processors: Go to www.hp.com | Search for "sp37394.exe" (w/out quotes)
|
Should take you to this download page:
http://h10025.www1.hp.com/ewfrf/wc/...softwareitem=pv-60484-2&jumpid=reg_R1002_USEN

Free unlimited installation and compatibility support is available for
Windows XP, but only for Service Pack 3 (SP3), until 14 Apr-09. Chat
and
e-mail support is available only in the United States and Canada. Go
to
http://support.microsoft.com/oas/default.aspx?gprid=1173 | select
Windows
XP
select Windows XP Service Pack 3
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

Ron Boetger wrote:
I have 3 clients that called today. After automatic updates brought
down and installed WinXP SP3. Now none of the computers boot
probperly. They all boot to a BSD!

Any Ideas how to fix this>

Thanks

 

[Headache]

I downloaded and had the same problem .I was able to restore and thought I
had a firewall issue. Like an idiot I tried again and now can not do a
restore at all ( failure to restart message )

 

[Ron Boetger]

How do you manually uninstall SP3 using the recovery mode by booting
to the Win XP Install Disks.

Thanks