SP2 install failed, why?

G

Guest

Even though I'm still not convinced of the value, after much study and prep I
decided to install SP2. I followed all suggestions for a successful install.
Downloaded all current updates to SP1, disabled McAfee virus and firewall,
and ZeroSpyware spyware programs even removed them from startup after full
clean scans, disabled all peripherals, removed all virtual drives i.e. Game
Drive, I am the administrator.
I used the install disc and after indicating a successful install I
restarted the system.
I then got the "Sorry Windows was unable to start" screen. I let it try to
restart after count down but just got the same screen. I then started in
safe mode and was able to access Windows. I removed SP2 and restored to
SP1. I then tried to update to SP2 via Windows update site with the same
results. What am I missing?
I am running SATA Raid 0, and have a gig of memory even though Msinfo32
shows only 512 MB, the system is 2 year old assembled by ABS Computers.
Here is my system info as per, Msinfo32:
System Information report written at: 01/20/05 23:02:53
System Name: FOGBUSTER
[System Summary (C:\DOCUME~1\BOBSHU~1\MYDOCU~1\SYSTEM~1.NFO)]

Item Value
OS Name Microsoft Windows XP Home Edition
Version 5.1.2600 Service Pack 1 Build 2600
OS Manufacturer Microsoft Corporation
System Name FOGBUSTER
System Manufacturer Magnell
System Model AWRDACPI
System Type X86-based PC
Processor x86 Family 15 Model 4 Stepping 8 AuthenticAMD ~2210 Mhz
BIOS Version/Date Award Software International, Inc. F11, 1/16/2004
SMBIOS Version 2.3
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\System32
Boot Device \Device\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = "5.1.2600.1106 (xpsp1.020828-1920)"
User Name FOGBUSTER\Bob Shumaker
Time Zone Eastern Standard Time
Total Physical Memory 512.00 MB
Available Physical Memory 539.01 MB
Total Virtual Memory 3.41 GB
Available Virtual Memory 2.63 GB
Page File Space 2.41 GB
Page File C:\pagefile.sys
 
C

Chelsea

If Windows is not recognizing all your system memory then something is
already broken. SP2 should only be applied to a healthy system. First how
much memory does your bios say you have? If it is 512MB try taking a memory
stick out and see if the memory is still 512Mb. If it is swap the stick with
the one you removed and see if that is 512MB. If they are both working then
there could be a motherboard fault. Once the memory issue resolves you will
have more chance of getting the service pack working.

Chelsea
 
G

Guest

Hey Chelsea
Thanks for a response.
The memory is not the problem. If I go to the system panel it sees the full
gig .
It's just a known glitch in Msinfo32 reporting tool. I pointed out that I
have a gig because the Msinfo log I attached only reports up to 512MB. If
you have a gig or more try running Msinfo32.exe you'll see the same results.
--
Onward through the fog


Chelsea said:
If Windows is not recognizing all your system memory then something is
already broken. SP2 should only be applied to a healthy system. First how
much memory does your bios say you have? If it is 512MB try taking a memory
stick out and see if the memory is still 512Mb. If it is swap the stick with
the one you removed and see if that is 512MB. If they are both working then
there could be a motherboard fault. Once the memory issue resolves you will
have more chance of getting the service pack working.

Chelsea

Shumandu said:
Even though I'm still not convinced of the value, after much study and
prep I
decided to install SP2. I followed all suggestions for a successful
install.
Downloaded all current updates to SP1, disabled McAfee virus and firewall,
and ZeroSpyware spyware programs even removed them from startup after full
clean scans, disabled all peripherals, removed all virtual drives i.e.
Game
Drive, I am the administrator.
I used the install disc and after indicating a successful install I
restarted the system.
I then got the "Sorry Windows was unable to start" screen. I let it try
to
restart after count down but just got the same screen. I then started in
safe mode and was able to access Windows. I removed SP2 and restored to
SP1. I then tried to update to SP2 via Windows update site with the same
results. What am I missing?
I am running SATA Raid 0, and have a gig of memory even though Msinfo32
shows only 512 MB, the system is 2 year old assembled by ABS Computers.
Here is my system info as per, Msinfo32:
System Information report written at: 01/20/05 23:02:53
System Name: FOGBUSTER
[System Summary (C:\DOCUME~1\BOBSHU~1\MYDOCU~1\SYSTEM~1.NFO)]

Item Value
OS Name Microsoft Windows XP Home Edition
Version 5.1.2600 Service Pack 1 Build 2600
OS Manufacturer Microsoft Corporation
System Name FOGBUSTER
System Manufacturer Magnell
System Model AWRDACPI
System Type X86-based PC
Processor x86 Family 15 Model 4 Stepping 8 AuthenticAMD ~2210 Mhz
BIOS Version/Date Award Software International, Inc. F11, 1/16/2004
SMBIOS Version 2.3
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\System32
Boot Device \Device\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = "5.1.2600.1106 (xpsp1.020828-1920)"
User Name FOGBUSTER\Bob Shumaker
Time Zone Eastern Standard Time
Total Physical Memory 512.00 MB
Available Physical Memory 539.01 MB
Total Virtual Memory 3.41 GB
Available Virtual Memory 2.63 GB
Page File Space 2.41 GB
Page File C:\pagefile.sys
Click to expand...
Click to expand...
 
C

Chelsea

Hi again.
I did run MsInfo32 and it found 2048MB which is the amount it should be.
Maybe there is something weird happening when you have 1GB installed? Where
did you see the bug in MsInfo32 reported?

Chelsea

Shumandu said:
Hey Chelsea
Thanks for a response.
The memory is not the problem. If I go to the system panel it sees the
full
gig .
It's just a known glitch in Msinfo32 reporting tool. I pointed out that I
have a gig because the Msinfo log I attached only reports up to 512MB. If
you have a gig or more try running Msinfo32.exe you'll see the same
results.
--
Onward through the fog


Chelsea said:
If Windows is not recognizing all your system memory then something is
already broken. SP2 should only be applied to a healthy system. First how
much memory does your bios say you have? If it is 512MB try taking a
memory
stick out and see if the memory is still 512Mb. If it is swap the stick
with
the one you removed and see if that is 512MB. If they are both working
then
there could be a motherboard fault. Once the memory issue resolves you
will
have more chance of getting the service pack working.

Chelsea

Shumandu said:
Even though I'm still not convinced of the value, after much study and
prep I
decided to install SP2. I followed all suggestions for a successful
install.
Downloaded all current updates to SP1, disabled McAfee virus and
firewall,
and ZeroSpyware spyware programs even removed them from startup after
full
clean scans, disabled all peripherals, removed all virtual drives i.e.
Game
Drive, I am the administrator.
I used the install disc and after indicating a successful install I
restarted the system.
I then got the "Sorry Windows was unable to start" screen. I let it
try
to
restart after count down but just got the same screen. I then started
in
safe mode and was able to access Windows. I removed SP2 and restored
to
SP1. I then tried to update to SP2 via Windows update site with the
same
results. What am I missing?
I am running SATA Raid 0, and have a gig of memory even though Msinfo32
shows only 512 MB, the system is 2 year old assembled by ABS Computers.
Here is my system info as per, Msinfo32:
System Information report written at: 01/20/05 23:02:53
System Name: FOGBUSTER
[System Summary (C:\DOCUME~1\BOBSHU~1\MYDOCU~1\SYSTEM~1.NFO)]

Item Value
OS Name Microsoft Windows XP Home Edition
Version 5.1.2600 Service Pack 1 Build 2600
OS Manufacturer Microsoft Corporation
System Name FOGBUSTER
System Manufacturer Magnell
System Model AWRDACPI
System Type X86-based PC
Processor x86 Family 15 Model 4 Stepping 8 AuthenticAMD ~2210 Mhz
BIOS Version/Date Award Software International, Inc. F11, 1/16/2004
SMBIOS Version 2.3
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\System32
Boot Device \Device\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = "5.1.2600.1106
(xpsp1.020828-1920)"
User Name FOGBUSTER\Bob Shumaker
Time Zone Eastern Standard Time
Total Physical Memory 512.00 MB
Available Physical Memory 539.01 MB
Total Virtual Memory 3.41 GB
Available Virtual Memory 2.63 GB
Page File Space 2.41 GB
Page File C:\pagefile.sys
Click to expand...
Click to expand...
Click to expand...
 
G

Guest

Chelsea
Msinfo32 is the only place that reports less than 1 Gig.
See an excerpt from a Nero info log below.
If I run other info tools such as ATI's it also shows a Gig.
When I was on the phone one time with ABS tech support they said it was a
glitch in Msinfo32 a lot of people had reported. Could it be due to the way
memory is addressed? My memory is dual channel. If it's dual channel maybe it
looks at memory as two 512MB channels and reports it that way.
That was my thought.
Even though I don't think I have a virus I'm downloading some other virus
software. I'll do some additional scanning. I'm going to update the BIOS
also. I don't think it's the BIOS but I'm at a loss for anything else.
Thanks
Bob

Hardware Information
--------------------
CPU : AMD Athlon 64 Processor 3400+ 2211 MHz
Bus Speed : 200 MHz
Motherboard : Gigabyte nForce
System : Magnell
BIOS : Award F11
Memory : 1023 MB
Sound : SB Audigy 2 ZS Audio [A000]
Video : RADEON 9800 PRO - Secondary

--
Onward through the fog


Chelsea said:
Hi again.
I did run MsInfo32 and it found 2048MB which is the amount it should be.
Maybe there is something weird happening when you have 1GB installed? Where
did you see the bug in MsInfo32 reported?

Chelsea

Shumandu said:
Hey Chelsea
Thanks for a response.
The memory is not the problem. If I go to the system panel it sees the
full
gig .
It's just a known glitch in Msinfo32 reporting tool. I pointed out that I
have a gig because the Msinfo log I attached only reports up to 512MB. If
you have a gig or more try running Msinfo32.exe you'll see the same
results.
--
Onward through the fog


Chelsea said:
If Windows is not recognizing all your system memory then something is
already broken. SP2 should only be applied to a healthy system. First how
much memory does your bios say you have? If it is 512MB try taking a
memory
stick out and see if the memory is still 512Mb. If it is swap the stick
with
the one you removed and see if that is 512MB. If they are both working
then
there could be a motherboard fault. Once the memory issue resolves you
will
have more chance of getting the service pack working.

Chelsea

Even though I'm still not convinced of the value, after much study and
prep I
decided to install SP2. I followed all suggestions for a successful
install.
Downloaded all current updates to SP1, disabled McAfee virus and
firewall,
and ZeroSpyware spyware programs even removed them from startup after
full
clean scans, disabled all peripherals, removed all virtual drives i.e.
Game
Drive, I am the administrator.
I used the install disc and after indicating a successful install I
restarted the system.
I then got the "Sorry Windows was unable to start" screen. I let it
try
to
restart after count down but just got the same screen. I then started
in
safe mode and was able to access Windows. I removed SP2 and restored
to
SP1. I then tried to update to SP2 via Windows update site with the
same
results. What am I missing?
I am running SATA Raid 0, and have a gig of memory even though Msinfo32
shows only 512 MB, the system is 2 year old assembled by ABS Computers.
Here is my system info as per, Msinfo32:
System Information report written at: 01/20/05 23:02:53
System Name: FOGBUSTER
[System Summary (C:\DOCUME~1\BOBSHU~1\MYDOCU~1\SYSTEM~1.NFO)]

Item Value
OS Name Microsoft Windows XP Home Edition
Version 5.1.2600 Service Pack 1 Build 2600
OS Manufacturer Microsoft Corporation
System Name FOGBUSTER
System Manufacturer Magnell
System Model AWRDACPI
System Type X86-based PC
Processor x86 Family 15 Model 4 Stepping 8 AuthenticAMD ~2210 Mhz
BIOS Version/Date Award Software International, Inc. F11, 1/16/2004
SMBIOS Version 2.3
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\System32
Boot Device \Device\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = "5.1.2600.1106
(xpsp1.020828-1920)"
User Name FOGBUSTER\Bob Shumaker
Time Zone Eastern Standard Time
Total Physical Memory 512.00 MB
Available Physical Memory 539.01 MB
Total Virtual Memory 3.41 GB
Available Virtual Memory 2.63 GB
Page File Space 2.41 GB
Page File C:\pagefile.sys
Click to expand...
Click to expand...
Click to expand...
 

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