SP1 won't boot

[Mike G]

I have attempted for months to install Windows XP HE
SP1 with the same results: upon reboot my computer hangs
at the Windows Splash screen with the moving horizontal
bar frozen. I have tried a Windows repair, a Windows
clean re-install, safe mode and even purchased Windows XP
Professional upgrade CD with SP1 with the same results. I
have disconnected all USB devices except my mouse when
installing. My computer is a Gateway 2000 700X 1800GHz
with 1 GB RDRAM with many GB's of free hard drive space.
I have an ATI Radeon 8500 AIW video card with the newest
drivers. I have a Soundblaster Live Value card. I have a
Toshiba cable modem for internet access. I even purchased
new RAM chips and swapped after reading a suggestion in
this forum.
Finally, I have both Norton Antivirus and SystemSuite
Antivirus installed but disabled both before proceeding.
Any suggestions?

Thanks, Mike

 

[CS]

I have attempted for months to install Windows XP HE
SP1 with the same results: upon reboot my computer hangs
at the Windows Splash screen with the moving horizontal
bar frozen. I have tried a Windows repair, a Windows
clean re-install, safe mode and even purchased Windows XP
Professional upgrade CD with SP1 with the same results. I
have disconnected all USB devices except my mouse when
installing. My computer is a Gateway 2000 700X 1800GHz
with 1 GB RDRAM with many GB's of free hard drive space.
I have an ATI Radeon 8500 AIW video card with the newest
drivers. I have a Soundblaster Live Value card. I have a
Toshiba cable modem for internet access. I even purchased
new RAM chips and swapped after reading a suggestion in
this forum.
Finally, I have both Norton Antivirus and SystemSuite
Antivirus installed but disabled both before proceeding.
Any suggestions?

Thanks, Mike

Hi Mike:

Sure appears to be a hardware fault\error of some sort. What you
might try is get on the Gateway web site and see if they offer a flash
update for the BIOS that's used on your machine's motherboard. From
your post it looks like you've gone through most of the normal (and
some not so normal) trouble shooting procedures.

You may even have a defective motherboard. Although that type of
problem is rare, it does happen. Gateway might have a service center
nearby your home that you can take the machine to for repair if
necessary.