Sound/Video not working

[Mengze]

i bought a toshiba laptop already installed with a chinese
(mandarin) version of Windows XP Pro, when i upgraded it
to an english version of XP Pro (that i bought) all the
sound and video drivers stopped working. Whenever i now
try to play a game, the computer immediately blue-screens
and crashes. Also, no sounds (except the occasional system
beep) can be played from anywhere.

i went to Start>Run>dxdiag and it could not detect
anything under display or sound. After upgrading Direct X
to 9.0b (from 8.1) using the microsoft website, it DOES
detect a graphics card/driver, but still crashes
immediantely after i test DirectDraw/Direct 3D or when i
try to open any application requiring (as i understand it)
a graphics card

 

[Guest]

I suggest to go to the Toshiba support page and download
the correct English drivers for your machine

 

[Rich Barry]

If you upgraded or changed one XP ver for another then you have to
reinstall the video and audio drivers
that should be on a CD that came with the Laptop or you can possibly get
from Toshiba's website.