Sound stopped working

[Lori]

This is for my aunt's computer. She out of nowhere has had her sound stop
working in her machine. We have tried to disconnect and reconnect her
speakers and you hear the crackle like there is sound, but nothing comes
through that should. Of course it has been rebooted. Don't know where to go
since I operate on Windows XP and it's been a long time since I've been on
98. Does anyone have any suggestions, please, as to how to troubleshoot
this? Thank you very much.

 

[Patrick Keenan]

This is for my aunt's computer. She out of nowhere has had her sound stop
working in her machine. We have tried to disconnect and reconnect her
speakers and you hear the crackle like there is sound, but nothing comes
through that should. Of course it has been rebooted. Don't know where to
go
since I operate on Windows XP and it's been a long time since I've been on
98. Does anyone have any suggestions, please, as to how to troubleshoot
this? Thank you very much.

First be sure that the speakers are plugged into the correct jack. Try them
all - play a longish sound file and move the jack.

Go into Control Panel, Sounds, and be sure that the card is actually enabled
and selected. Then go into the Volume Control and be sure it isn't muted.

HTH
-pk

 

[Lori]

Thanks. I just sent her the info and will get back to you once she
investigates these aspects. I appreciate your input.