Sound Not Working


B

Beverly

On July 5th I attempted to install the setup software that came with my newly
purchased RCA Pearl MPS Player.

After the installing the setup program which also downloaded the latest
files to my player, the RCA program could not recognize the player device
when it was connected.

I removed the RCA program from my computer and went to the RCA site for
troubleshooting answers. RCA's FAQ advised that the large center button
should be held down when connecting the player to my computer which I did and
proceeded to install the setup program again. The installation appeared to be
successful. However, my computer no longer could detect my printer, cd and
dvd drives. They didn't show up in the MY Computer window - and had disabled
my dial-up internet connection. Instead, the 1394 High-Speed Connection had
become enabled. I only use a dial-up connection so I couldn't even connect to
the internet.

So I did a system restore to a date before I had installed the RCA setup
program. That didn't help. So I did another system restore to an even earlier
date. Everything seemed to be functioning as it should. So I thought I would
try just using my RCA Pearl player with my Windows Media Player. When trying
to use the Windows Media Player version 10, I was prompted to update to
version 11 - which I did. I received a security warning from Microsoft and
learned that version 11 Windows Media Player did not install.

Shortly after that, I became aware that I wasn't getting any sound from my
speakers. I checked the speaker connections, searched for solutions at
Microsoft Support, and ran Troubleshooting Wizards for sound which found no
problems except in the DX Diagnostics Report which I ran on 07/15/2009.

Since running the DxDiagnostics, this is the first opportunity I've had to
try to correct this problem, and I am totally confused as to what to do. I
hope you can help direct me as to what should be done.

The Windows XP Service Pack 3 is currently installed on my computer.
 
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R

Rich Barry

Beverly, rt click MyComputer>select Properties>Hardware>Device
Manager>Sound, Video and game controllers>expand and look for any yellow
marks next to devices shown
If there you will need to reinstall your audio drivers.
 
B

Beverly

I did that after running the Audio Troubleshooting Wizard. Everything checked
out. I forgot to include in my previous post the two problems that showed up
in the DXdiag Report. Here is the portion that shows them:

Windows Dir: C:\WINDOWS
DirectX Version: DirectX 9.0c (4.09.0000.0904)
DX Setup Parameters: Not found
DxDiag Version: 5.03.2600.5512 32bit Unicode

------------
DxDiag Notes
------------
DirectX Files Tab: No problems found.
Display Tab 1: Hardware-accelerated Direct3D 9 is not available
because the display driver does not support it. You may be able to get a
newer driver from the hardware manufacturer.
Sound Tab 1: DirectSound test results: Failure at step 19 (User
verification of software): HRESULT = 0x00000000 (error code)
Music Tab: No problems found.
Input Tab: No problems found.
Network Tab: No problems found.

I'm not having any problem with my display - ONLY THE SOUND. But I don't
understand what I'm to do now or how to do it or where?
 
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B

Beverly

Thanks for your reply. It will take some time for me to study the list of
fixes and tweaks and try what seems the best description of my problem. I
don't dare do anything that may mess up my computer completely. I'm thankful
just to be able use my printer and connect to the internet. Also, my cd drive
is able to save photo files. I just can't hear audio from it.

Beverly
 

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