Sound card code 10 problem

[TymaUK]

Hi Group

My Fathers XP pc has just encountered a sound card problem since updating
from the Microsoft update website.

He has an Asrock MB (k7s8xe) with onboard sound C-media AC97. He updated
the driver to this card from the Microsoft website, restarted his machine
and lost the sound. I uninstalled the drivers, download the latest drivers
from the Asrock website but all that keeps happening now is the sound card
is in the device manager with a yellow exclamation mark saying the card
cannot start 'code 10'.

I have 'googled' on this and seems like a lot of people have had the same
problem but cannot find a fix.

I have tried everything I can think of to get rid of old drivers but to no
avail. and just keep getting the same problem.

Any ideas anyone? Appreciate any help on this.

Thanks
TK

 

[Ramesh, MS-MVP]

See if a System Restore rollback helps. If not, remove the device from
Device Manager, and during auto detection on next reboot, insert the
original drivers CD again.

--
Ramesh, Microsoft MVP
Windows XP Shell/User

Windows XP Troubleshooting
http://www.winhelponline.com

 

[TymaUK]

Hi

Thanks for your reply but I have tried a restore, no luck. I have disabled
the on board sound chip in the bios, rebooted, uninstalled all drivers,
rebooted, re-enabled the chip, and used original drivers on the auto
detection but still the same problem.

TK

 

[Ramesh, MS-MVP]

Code 10
If the device has a FailReasonString value in its hardware key, that string
appears as the error message. The driver or enumerator puts this registry
string value there. If there is no FailReasonString in the hardware key, you
receive the following error message:

This device cannot start. (Code 10)

Recommended resolution

Device failed to start. Click Update Driver to update the drivers for this
device. On the General Properties tab of the device, click Troubleshoot to
start the Troubleshooting Wizard.

Explanation of error codes generated by Device Manager in Microsoft Windows
XP Professional:
http://support.microsoft.com/?kbid=310123


See if one of these third-party driver management programs help you remove
the wrong driver entirely. Later you can install the original driver from
CD.

http://www.majorgeeks.com/downloads28.html


--
Ramesh, Microsoft MVP
Windows XP Shell/User

Windows XP Troubleshooting
http://www.winhelponline.com