Something causing modem to hang up

[Chris Bullivant]

I'm running XP SP1.

About a week ago, my connection began cutting out every few minutes. I
rang the ISP who told me that their logs showed that it was user
initiated disconnect.

A flatmate had recently fired up MSN messenger and that seemed a
logical candidate for the problem. I did some was reading around and
worked out how to delete everything related to MSN Messenger & Windows
Messenger that I could find. This did improve things for a bit.

I also created an account for her (w/o Admin privileges) and i think
she has now re-started MSN within her account, and tonight it hung up
5 times in less than an hour.

I don't believe that MSN messenger should have this effect. I don't
want to ban MSN Messenger from my machine.

Can anyone shed any light on this behaviour?
Is there some way I can see what program is talking to the modem?

I have a UNIX background and as a Windows Sys Admin I'm a novice - so
please be gentle.

Thanks for any help you can give.

Chris Bullivant

 

[Guest]

Are you using Msn messenger 7 (BETA) ?
Try cleaning your system with NAV & ad-aware in safe mode.
Because it is very strange that msn messenger can cause your modem to
hang up. Also check your Modem is functioning properly ?

 

[S.Sengupta]

See:-'Troubleshooting Modems'
http://tinyurl.com/6eu84

regards,
ssg MS-MVP