Some networking does not work

[Guest]

Hi,
On a customers Win XP Pro machine AMD Athlon 64 3000+ I have the following
problem:

The machine worked fine for some time but suddenly internet stopped working.

I can conect and browse another machine on the Lan with no problem.
I can ping myself as localhost and 127.0.0.1 with no problems
I can NOT ping myself with the actual ip Address 192.168.5.103 Error 65
I can NOT ping any other machines error 65
I can NOT reach anything on the Internet.
DHCP works when switching on the machine. I get correct IP address including
standard gateway, but I can not renew ip address once the machine is started

Installing another network card provides no difference
Internet connection sharing is NOT enabled
Windows firewall is shut off
No other firewall is installed At least not as I can see in the control panel
Hosts and LMhosts file look OK
Route print looks ok
IPconfig /all looks ok
In all above cases I have compared with working machines on the same LAN

I have reset tcp stack and Winsock with Netsh command.
The machine is virus scanned with AVG anti virus and malware scanned with
EVIDO. Nothing except tracking cookies found

I am running out of ideas.

Does anyone have a clue?

 

[Steve Winograd [MVP]]

Hi,
On a customers Win XP Pro machine AMD Athlon 64 3000+ I have the following
problem:

The machine worked fine for some time but suddenly internet stopped working.

I can conect and browse another machine on the Lan with no problem.
I can ping myself as localhost and 127.0.0.1 with no problems
I can NOT ping myself with the actual ip Address 192.168.5.103 Error 65
I can NOT ping any other machines error 65
I can NOT reach anything on the Internet.
DHCP works when switching on the machine. I get correct IP address including
standard gateway, but I can not renew ip address once the machine is started

Installing another network card provides no difference
Internet connection sharing is NOT enabled
Windows firewall is shut off
No other firewall is installed At least not as I can see in the control panel
Hosts and LMhosts file look OK
Route print looks ok
IPconfig /all looks ok
In all above cases I have compared with working machines on the same LAN

I have reset tcp stack and Winsock with Netsh command.
The machine is virus scanned with AVG anti virus and malware scanned with
EVIDO. Nothing except tracking cookies found

I am running out of ideas.

Does anyone have a clue?

Error 65 is usually caused by a firewall program, such as ZoneAlarm,
that was partially un-installed but left bits of itself behind.

Go to Start | Run | msconfig. On the Startup tab, disable (un-check)
any firewall remnants, such as ZoneAlarm's Zlclient. On the Services
tab, disable any firewall remnants, such as ZoneAlarm's TrueVector
Internet Monitor. Reboot and try accessing the network again.
--
Best Wishes,
Steve Winograd, MS-MVP (Windows Networking)

Please post any reply as a follow-up message in the news group
for everyone to see. I'm sorry, but I don't answer questions
addressed directly to me in E-mail or news groups.

Microsoft Most Valuable Professional Program
http://mvp.support.microsoft.com

 

[Guest]

Hi Steve,

You were right. Thank you!

MSConfig did not show anything byt HijackThis found The TrueVector process
from ZoneLabs.

Removing this did not help however.

I did a manual search of folders and files zone*.* deleted them but no luck
I did a registry search for zone and deleted those as well. still no luck.

Finally I found an instruction on the ZoneLabs website for complete removal
of ZoneAlarm after failed uninstallation.

http://nh2.nohold.net/noHoldCust25/Prod_1/Articles55646/CompleteUninstallNonNT.html

This one finally did it

Without your input I would not have had the stamina to persist in my efforts.

Thanks a million
Göran Wester
Linked-GLobe AB

 

[Steve Winograd [MVP]]

Hi Steve,

You were right. Thank you!

MSConfig did not show anything byt HijackThis found The TrueVector process
from ZoneLabs.

Removing this did not help however.

I did a manual search of folders and files zone*.* deleted them but no luck
I did a registry search for zone and deleted those as well. still no luck.

Finally I found an instruction on the ZoneLabs website for complete removal
of ZoneAlarm after failed uninstallation.

http://nh2.nohold.net/noHoldCust25/Prod_1/Articles55646/CompleteUninstallNonNT.html

This one finally did it

Without your input I would not have had the stamina to persist in my efforts.

Thanks a million
Göran Wester
Linked-GLobe AB

You're welcome, Göran. I'm glad that my suggestion pointed you in the
right direction. You did a great job of following through on it.

I knew that ZoneAlarm doesn't un-install cleanly sometimes, but I
didn't know that the solution, as shown on that web page, was so
complicated. Thanks for posting it.
--
Best Wishes,
Steve Winograd, MS-MVP (Windows Networking)

Please post any reply as a follow-up message in the news group
for everyone to see. I'm sorry, but I don't answer questions
addressed directly to me in E-mail or news groups.

Microsoft Most Valuable Professional Program
http://mvp.support.microsoft.com