Software program not loading

[Gordon Biggar]

Recently, I have attempted to start an accounting software program, but I
receive an error message that the program has encountered problems and is
shutting down. When I looked at the error log in the program's folder, I
note that it says that there is a difficulty in reading the registry.

Does this mean that I need to uninstall the software, and then re-install?

Also, I have noted that my programs are starting up more slowly than
heretofore. Sometimes, it will take several seconds after clicking on an
icon before the logo page appears on the monitor. I defrag my hard drive
religiously, and routinely delete unused files. I don't know that this is
necessarily related to the problem cited above, however.

Gordon Biggar
Houston, Texas

 

[DL]

You might care mention what this app is, and whether it was functioning
previously on this sys

 

[Gordon Biggar]

Sorry about that.

The program is Peachtree Accounting 2005, and I had used it without a
problem up until about a week ago. There have been no software upgrades
installed, etc. Other programs on the system are functioning okay.

GGB

 

[DL]

You might want to try here http://peachtreeusers.com/
Have you tried reinstalling Peachtree?
Though if your PC is showing other symptoms you might want to run a disk
checking utility from your HD manufacturers site, I assume there is
sufficient free space (at least 15% of available hd size)

 

[Gordon Biggar]

The situation is getting messier. I tried to uninstall the Peachtree
software. The uninstall halted, because "another application has exclusive
access to the file
C:\Peachtree\Company\..........status.dat." I was able to boot up in the
safe mode and to remove the file in question. Now, when I boot up, I get
the following system error message: "STOP Message:
KMODE_EXCEPTION_NOT_HANDLED." I can bypass this by booting up in the SAFE
mode, but cannot boot up normally.

What is happening???

Gordon

 

[John John - MVP]

Is there a file identified in the error message? Try disabling your AV
software and then see if you can boot normally. If you can boot to Safe
Mode without problems then one of your drivers is causing problems, AV
software and software firewalls have filter drivers that sometimes cause
these kinds of problems, see here for more information:

How to Troubleshoot a STOP 0x0000001E KMODE_EXCEPTION_NOT_HANDLED Error
Message
http://support.microsoft.com/kb/275678

John

 

[Gordon Biggar]

The second line of data in the error message is as follows:

Address 80549053 base at 80400000 Date Stamp 45ec3c8f - ntoskrnl.exe

I booted up in SAFE mode and did a search for ntoskrnl.exe, and found 13
references under C:\WINNT:

8 were in C:\WINNT\$NtUninstall etc.

1 in $NtUpdateRollupPack Uninstall$

ntoskrnl.exe.000 in above folder

1 in \Driver Cache\i386

1 in \ServicePackFiles\i386

NTOSKRNL in \System32

I had unsuccessfully tried to uninstall (through Control Panel) the software
that was giving me a problem ("cannot uninstall because of a sharing
problem" for a named file).

Could this uninstall have created the problem? As noted above, there was
not a .dll file shown on the line above.

Gordon

 

[Gordon Biggar]

I have not yet uninstalled my anti-virus software (there is no firewall),
since I cannot disable it on a temporary basis. Before I do this , however,
I thought that I would await your thoughts on the .exe file (as opposed to a
..dll) listed in the STOP error message.

GGB

 

[John John - MVP]

Ntoskrnl is the heart of the NT operating system. The only one used is
the one in the System32 folder, it's normal to have copies of this file
in the other locations than you mention, these other ones are just
backups and archived versions that are kept and stored in these various
locations when updates to the file are made.

Did you try pressing the F8 key when the computer boots and see if you
can you boot the to the Last Known Good Configuration?

This might be a difficult problem to pinpoint, on a hunch I would try
reinstalling the video drivers. Otherwise see if you can clean boot the
machine:

How to perform clean-boot troubleshooting for Windows 2000
http://support.microsoft.com/kb/281770

Instead of going through the many steps in the above article it would be
much easier to use msconfig and have it set the boot to a "Diagnostic
Startup". You can download msconfig here:
http://www.gwynfryn.co.uk/downloads/msconfig.zip Unzip it and place it
in your System32 folder, to start it just enter msconfig in the Start
manu Run box.

John

 

[John John - MVP]

Normally it would be a .sys file (a driver) that would cause this error
message.

John

 

[Gordon Biggar]

I also tried uninstalling the problem software while I was in the SAFE mode,
but evidently Windows does not permit an uninstall while in SAFE mode, or so
the message read.
Come to think of it, this would probably prevent me from uninstalling my
anti-virus software, would it not?

GB

 

[John John - MVP]

You should try the Last Known Good or the Clean Boot.

John

 

[Gordon Biggar]

Hmmmmm......... I checked the diagnostic boot mode in msconfig and
restarted, using first a normal boot and then a Last Known Good
Configuration boot. Ran into the STOP error in both cases. Then tried the
SAFE route. Got past the login screen, but then we went to an all black
screen with "Safe Mode" in each of the corners. Stopped there for at least
a couple of minutes, and then proceeded to the desktop. No diagnostic
messages were encountered along the way, however.

I guess I will try the clean boot route next.

GB

 

[Dave Patrick]

If you can still boot Safe Mode I'd get any database (or other) backups
before proceeding. Chances are good you're looking at doing a clean
installation. Below is my standard boiler plate on this.

To do a clean install, either boot the Windows 2000 install CD-Rom or setup
disks. The set of four install disks can be created from your Windows 2000
CD-Rom; change to the \bootdisk directory on the CD-Rom and execute
makeboot.exe (from dos) or makebt32.exe (from 32 bit) and follow the
prompts.

(Note: If your drive controller is not natively supported then you'll want
to boot the Windows 2000 install CD-Rom. Then *F6* very early and very
important (at setup is inspecting your system) in the setup to prevent drive
controller detection, and select S to specify additional drivers. Then later
you'll be prompted to insert the manufacturer supplied Windows 2000 driver
for your drive controller in drive "A")

Setup inspects your computer's hardware configuration and then begins to
install the Setup and driver files. When the Windows 2000 Professional
screen appears, press ENTER to set up Windows 2000 Professional.

Read the license agreement, and then press the F8 key to accept the terms of
the license agreement and continue the installation.

When the Windows 2000 Professional Setup screen appears, all the existing
partitions and the unpartitioned spaces are listed for each physical hard
disk. Use the ARROW keys to select the partitions Press D to delete an
existing partition, If you press D to delete an existing partition, you must
then press L (or press ENTER, and then press L if it is the System
partition) to confirm that you want to delete the partition. Repeat this
step for each of the existing partitions When all the partitions are deleted
press F3 to exit setup, (to avoid unexpected drive letter assignments with
your new install) then restart the pc then when you get to this point in
setup again select the unpartitioned space, and then press C to create a new
partition and specify the size (if required). Windows will by default use
all available space.

Be sure to apply SP4 and these two below to your new install before
connecting to any network. Internet included. (sasser, msblast)
http://download.microsoft.com/download/E/6/A/E6A04295-D2A8-40D0-A0C5-241BFECD095E/W2KSP4_EN.EXE
http://www.microsoft.com/technet/security/bulletin/MS03-043.mspx
http://www.microsoft.com/technet/security/bulletin/MS03-049.mspx


Then

Rollup 1 for Microsoft Windows 2000 Service Pack 4
http://www.microsoft.com/downloads/...CF-8850-4531-B52B-BF28B324C662&displaylang=en
and
http://www.microsoft.com/technet/security/bulletin/MS08-067.mspx



--

Regards,

Dave Patrick ....Please no email replies - reply in newsgroup.
Microsoft Certified Professional
Microsoft MVP [Windows]
http://www.microsoft.com/protect

 

[Gordon Biggar]

I think that I know what I am going to be doing this weekend.......

I'll keep you posted on progress. As always, your help is much appreciated.

Gordon

If you can still boot Safe Mode I'd get any database (or other) backups
before proceeding. Chances are good you're looking at doing a clean
installation. Below is my standard boiler plate on this.

To do a clean install, either boot the Windows 2000 install CD-Rom or
setup disks. The set of four install disks can be created from your
Windows 2000 CD-Rom; change to the \bootdisk directory on the CD-Rom and
execute makeboot.exe (from dos) or makebt32.exe (from 32 bit) and follow
the prompts.

(Note: If your drive controller is not natively supported then you'll want
to boot the Windows 2000 install CD-Rom. Then *F6* very early and very
important (at setup is inspecting your system) in the setup to prevent
drive controller detection, and select S to specify additional drivers.
Then later you'll be prompted to insert the manufacturer supplied Windows
2000 driver for your drive controller in drive "A")

Setup inspects your computer's hardware configuration and then begins to
install the Setup and driver files. When the Windows 2000 Professional
screen appears, press ENTER to set up Windows 2000 Professional.

Read the license agreement, and then press the F8 key to accept the terms
of the license agreement and continue the installation.

When the Windows 2000 Professional Setup screen appears, all the existing
partitions and the unpartitioned spaces are listed for each physical hard
disk. Use the ARROW keys to select the partitions Press D to delete an
existing partition, If you press D to delete an existing partition, you
must then press L (or press ENTER, and then press L if it is the System
partition) to confirm that you want to delete the partition. Repeat this
step for each of the existing partitions When all the partitions are
deleted press F3 to exit setup, (to avoid unexpected drive letter
assignments with your new install) then restart the pc then when you get
to this point in setup again select the unpartitioned space, and then
press C to create a new partition and specify the size (if required).
Windows will by default use all available space.

Be sure to apply SP4 and these two below to your new install before
connecting to any network. Internet included. (sasser, msblast)
http://download.microsoft.com/download/E/6/A/E6A04295-D2A8-40D0-A0C5-241BFECD095E/W2KSP4_EN.EXE
http://www.microsoft.com/technet/security/bulletin/MS03-043.mspx
http://www.microsoft.com/technet/security/bulletin/MS03-049.mspx


Then

Rollup 1 for Microsoft Windows 2000 Service Pack 4
http://www.microsoft.com/downloads/...CF-8850-4531-B52B-BF28B324C662&displaylang=en
and
http://www.microsoft.com/technet/security/bulletin/MS08-067.mspx



--

Regards,

Dave Patrick ....Please no email replies - reply in newsgroup.
Microsoft Certified Professional
Microsoft MVP [Windows]
http://www.microsoft.com/protect

Hmmmmm......... I checked the diagnostic boot mode in msconfig and
restarted, using first a normal boot and then a Last Known Good
Configuration boot. Ran into the STOP error in both cases. Then tried
the SAFE route. Got past the login screen, but then we went to an all
black screen with "Safe Mode" in each of the corners. Stopped there for
at least a couple of minutes, and then proceeded to the desktop. No
diagnostic messages were encountered along the way, however.

I guess I will try the clean boot route next.

GB

 

[Gordon Biggar]

If I back up the hard drive before attempting the clean boot, what is the
method for getting Windows to recognize an external hard drive when having
booted up in the SAFE mode?

GGB

If you can still boot Safe Mode I'd get any database (or other) backups
before proceeding. Chances are good you're looking at doing a clean
installation. Below is my standard boiler plate on this.

To do a clean install, either boot the Windows 2000 install CD-Rom or
setup disks. The set of four install disks can be created from your
Windows 2000 CD-Rom; change to the \bootdisk directory on the CD-Rom and
execute makeboot.exe (from dos) or makebt32.exe (from 32 bit) and follow
the prompts.

(Note: If your drive controller is not natively supported then you'll want
to boot the Windows 2000 install CD-Rom. Then *F6* very early and very
important (at setup is inspecting your system) in the setup to prevent
drive controller detection, and select S to specify additional drivers.
Then later you'll be prompted to insert the manufacturer supplied Windows
2000 driver for your drive controller in drive "A")

Setup inspects your computer's hardware configuration and then begins to
install the Setup and driver files. When the Windows 2000 Professional
screen appears, press ENTER to set up Windows 2000 Professional.

Read the license agreement, and then press the F8 key to accept the terms
of the license agreement and continue the installation.

When the Windows 2000 Professional Setup screen appears, all the existing
partitions and the unpartitioned spaces are listed for each physical hard
disk. Use the ARROW keys to select the partitions Press D to delete an
existing partition, If you press D to delete an existing partition, you
must then press L (or press ENTER, and then press L if it is the System
partition) to confirm that you want to delete the partition. Repeat this
step for each of the existing partitions When all the partitions are
deleted press F3 to exit setup, (to avoid unexpected drive letter
assignments with your new install) then restart the pc then when you get
to this point in setup again select the unpartitioned space, and then
press C to create a new partition and specify the size (if required).
Windows will by default use all available space.

Be sure to apply SP4 and these two below to your new install before
connecting to any network. Internet included. (sasser, msblast)
http://download.microsoft.com/download/E/6/A/E6A04295-D2A8-40D0-A0C5-241BFECD095E/W2KSP4_EN.EXE
http://www.microsoft.com/technet/security/bulletin/MS03-043.mspx
http://www.microsoft.com/technet/security/bulletin/MS03-049.mspx


Then

Rollup 1 for Microsoft Windows 2000 Service Pack 4
http://www.microsoft.com/downloads/...CF-8850-4531-B52B-BF28B324C662&displaylang=en
and
http://www.microsoft.com/technet/security/bulletin/MS08-067.mspx



--

Regards,

Dave Patrick ....Please no email replies - reply in newsgroup.
Microsoft Certified Professional
Microsoft MVP [Windows]
http://www.microsoft.com/protect

Hmmmmm......... I checked the diagnostic boot mode in msconfig and
restarted, using first a normal boot and then a Last Known Good
Configuration boot. Ran into the STOP error in both cases. Then tried
the SAFE route. Got past the login screen, but then we went to an all
black screen with "Safe Mode" in each of the corners. Stopped there for
at least a couple of minutes, and then proceeded to the desktop. No
diagnostic messages were encountered along the way, however.

I guess I will try the clean boot route next.

GB

 

[Gordon Biggar]

Strange..... the system recognizes a flash drive, but not the external hard
drive. In checking, the system says that there is no driver installed (but
the external hard drive had worked previously), But, when I go to install a
driver (Add Hardware), I'm told that there is one already installed. What
did I do with my slide rule...

GB

If I back up the hard drive before attempting the clean boot, what is the
method for getting Windows to recognize an external hard drive when having
booted up in the SAFE mode?

GGB

If you can still boot Safe Mode I'd get any database (or other) backups
before proceeding. Chances are good you're looking at doing a clean
installation. Below is my standard boiler plate on this.

To do a clean install, either boot the Windows 2000 install CD-Rom or
setup disks. The set of four install disks can be created from your
Windows 2000 CD-Rom; change to the \bootdisk directory on the CD-Rom and
execute makeboot.exe (from dos) or makebt32.exe (from 32 bit) and follow
the prompts.

(Note: If your drive controller is not natively supported then you'll
want to boot the Windows 2000 install CD-Rom. Then *F6* very early and
very important (at setup is inspecting your system) in the setup to
prevent drive controller detection, and select S to specify additional
drivers. Then later you'll be prompted to insert the manufacturer
supplied Windows 2000 driver for your drive controller in drive "A")

Setup inspects your computer's hardware configuration and then begins to
install the Setup and driver files. When the Windows 2000 Professional
screen appears, press ENTER to set up Windows 2000 Professional.

Read the license agreement, and then press the F8 key to accept the terms
of the license agreement and continue the installation.

When the Windows 2000 Professional Setup screen appears, all the existing
partitions and the unpartitioned spaces are listed for each physical hard
disk. Use the ARROW keys to select the partitions Press D to delete an
existing partition, If you press D to delete an existing partition, you
must then press L (or press ENTER, and then press L if it is the System
partition) to confirm that you want to delete the partition. Repeat this
step for each of the existing partitions When all the partitions are
deleted press F3 to exit setup, (to avoid unexpected drive letter
assignments with your new install) then restart the pc then when you get
to this point in setup again select the unpartitioned space, and then
press C to create a new partition and specify the size (if required).
Windows will by default use all available space.

Be sure to apply SP4 and these two below to your new install before
connecting to any network. Internet included. (sasser, msblast)
http://download.microsoft.com/download/E/6/A/E6A04295-D2A8-40D0-A0C5-241BFECD095E/W2KSP4_EN.EXE
http://www.microsoft.com/technet/security/bulletin/MS03-043.mspx
http://www.microsoft.com/technet/security/bulletin/MS03-049.mspx


Then

Rollup 1 for Microsoft Windows 2000 Service Pack 4
http://www.microsoft.com/downloads/...CF-8850-4531-B52B-BF28B324C662&displaylang=en
and
http://www.microsoft.com/technet/security/bulletin/MS08-067.mspx



--

Regards,

Dave Patrick ....Please no email replies - reply in newsgroup.
Microsoft Certified Professional
Microsoft MVP [Windows]
http://www.microsoft.com/protect

Hmmmmm......... I checked the diagnostic boot mode in msconfig and
restarted, using first a normal boot and then a Last Known Good
Configuration boot. Ran into the STOP error in both cases. Then tried
the SAFE route. Got past the login screen, but then we went to an all
black screen with "Safe Mode" in each of the corners. Stopped there for
at least a couple of minutes, and then proceeded to the desktop. No
diagnostic messages were encountered along the way, however.

I guess I will try the clean boot route next.

GB

 

[Dave Patrick]

Start|Run|diskmngnt.msc and assign it a drive letter.



--

Regards,

Dave Patrick ....Please no email replies - reply in newsgroup.
Microsoft Certified Professional
Microsoft MVP [Windows]
http://www.microsoft.com/protect

 

[Gordon Biggar]

Once I homed in on "diskmgmt," it was a piece of cake -- almost.

The screen showed the following:

Disk 0 C:\
Disk 1 D:\ (a second hard drive, but one with a bad boot sector)
Disk 2 F:\ (a 16 GB flash drive)
CDROM0 E:\ CD Rom drive

The external hard drive does not show. If one uses Action|All Tasks, I see
where one can select to change a Drive letter and Path, but I'm not sure of
the implementation.

The Great Unwashed among the computer litterati

Start|Run|diskmngnt.msc and assign it a drive letter.



--

Regards,

Dave Patrick ....Please no email replies - reply in newsgroup.
Microsoft Certified Professional
Microsoft MVP [Windows]
http://www.microsoft.com/protect

Strange..... the system recognizes a flash drive, but not the external
hard drive. In checking, the system says that there is no driver
installed (but the external hard drive had worked previously), But, when
I go to install a driver (Add Hardware), I'm told that there is one
already installed. What did I do with my slide rule...

GB

 

[Dave Patrick]

Is it a USB cartridge? Might need a driver for it.


--

Regards,

Dave Patrick ....Please no email replies - reply in newsgroup.
Microsoft Certified Professional
Microsoft MVP [Windows]
http://www.microsoft.com/protect