Hi Andrew,
I don't think that the issue is related to the ISP of the email accounts.
It is because that you can send/receive emails on the laptop when it
doesn't work on the PC.
This issue is mostly caused that something (firewall or something else) on
the PC affects the connection between the local machine and the SMTP server.
Nice to hear that you can send/receive emails now. In case that you cannot
send emails again, please check the Norton program and Windows firewall.
Sincerely,
Emily Lin,
Microsoft Online Partner Support
Get Secure! -
www.microsoft.com/security
======================================================
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from this issue.
======================================================
This posting is provided "AS IS" with no warranties, and confers no rights.
======================================================
--------------------
| From: "Andrew Smith" <
[email protected]>
| References: <
[email protected]>
<
[email protected]>
<
[email protected]>
<
[email protected]>
<
[email protected]>
| In-Reply-To: <
[email protected]>
| Subject: Re: SMTP Time Out (0x8004210B) in Outlook 2007
| Date: Thu, 2 Aug 2007 09:50:52 +0100
| Lines: 343
| MIME-Version: 1.0
| Content-Type: text/plain;
| format=flowed;
| charset="iso-8859-1";
| reply-type=original
| Content-Transfer-Encoding: 8bit
| X-Priority: 3
| X-MSMail-Priority: Normal
| X-Newsreader: Microsoft Windows Mail 6.0.6000.16480
| X-MimeOLE: Produced By Microsoft MimeOLE V6.0.6000.16480
| Message-ID: <
[email protected]>
| Newsgroups: microsoft.public.outlook.general
| NNTP-Posting-Host: host81-148-77-170.in-addr.btopenworld.com 81.148.77.170
| Path: TK2MSFTNGHUB02.phx.gbl!TK2MSFTNGP01.phx.gbl!TK2MSFTNGP02.phx.gbl
| Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.outlook.general:61680
| X-Tomcat-NG: microsoft.public.outlook.general
|
| Thanks for your help Emily.
|
| This issue seems to periodically rectify itself however while it was
evident
| I tried your suggestions.
|
| 1 - Check Antivirus/Firewall. I was running Norton Internet Security
2007
| (v10) which I disabled all features and tried sending and receiving,
| successfully. I then restarted each element individually and tried again
to
| send and receive a test message between starting each one. My plan being
to
| highlight where the issue lay. However, I was still able to send even
when
| I had started all components and had Norton in the same condition as when
I
| had the issue. I concluded that this had 'somehow' fixed the issue.
| However a few hours later the issue reappeared and I tried the same to no
| avail and subsequently uninstalled Norton completely still had no luck.
At
| present Norton has been reinstalled and I can send and recieve OK...
|
| 2 - I have installed and run Telnet and appear to get a connection on all
| servers and ports . When I can't send and recieve I do not get a
response
| as such on port 25. What exactly should I get back? I get a blank
screen
| until I type quit. When it sometimes errors and then gives me the servers
| name and quits (see below). It feels like there is some sort of time
delay
| before the server will accept the command, however, I have not used
Telnet
| before so I am unsure...
|
| 220 mail2.eurofasthost.com
| quit
| 500 command unrecognized
| quit
| 221 Service closing transmission channel
|
|
| Connection to host lost.
|
| C:\Users\Andrew>
|
|
| 3 - Empty Outlook outbox. I Have tried this repeatedly since the issue
| first started and it makes no difference. If I have mail being sent via
the
| accounts requiring a login to the SMTP server stuck in the outbox I can
| intermittently send via the account which doesn't require me to login to
its
| SMTP server.
|
| 4 - I have created a new profile with no luck
|
| As I say, it keep s coming and going. If it was only one account with
one
| sever I'd be chasing them but as it happens with more than one email
server
| I assume its local. Could my ISP be to blame?
|
| Thanks again for your help.
|
| | > Hi Andrew,
| >
| > I would like to check how things are going. Did you have the chance to
try
| > the troubleshooting steps? If you have any other questions, please do
not
| > hesitate to let me know. I look forward to your further updates.
| >
| > Sincerely,
| >
| > Emily Lin,
| > Microsoft Online Partner Support
| >
| > Get Secure! -
www.microsoft.com/security
| >
| > ======================================================
| > When responding to posts, please "Reply to Group" via your newsreader so
| > that others may learn and benefit from this issue.
| > ======================================================
| > This posting is provided "AS IS" with no warranties, and confers no
| > rights.
| > ======================================================
| >
| >
| > --------------------
| > | From: "Andrew Smith" <
[email protected]>
| > | References: <
[email protected]>
| > <
[email protected]>
| > <
[email protected]>
| > | In-Reply-To: <
[email protected]>
| > | Subject: Re: SMTP Time Out (0x8004210B) in Outlook 2007
| > | Date: Fri, 27 Jul 2007 08:48:02 +0100
| > | Lines: 203
| > | Message-ID: <
[email protected]>
| > | MIME-Version: 1.0
| > | Content-Type: text/plain;
| > | format=flowed;
| > | charset="iso-8859-1";
| > | reply-type=original
| > | Content-Transfer-Encoding: 8bit
| > | X-Priority: 3
| > | X-MSMail-Priority: Normal
| > | X-Newsreader: Microsoft Windows Mail 6.0.6000.16480
| > | X-MimeOLE: Produced By Microsoft MimeOLE V6.0.6000.16480
| > | X-MS-CommunityGroup-PostID: {8AED3637-B395-47DD-AB16-73C763A9391D}
| > | X-MS-CommunityGroup-ThreadID: 70B7E383-BA42-4ED5-87A2-5A3C089B46CE
| > | X-MS-CommunityGroup-ParentID: EA39A7ED-CA9B-43ED-9672-453B09B2E364
| > | Newsgroups: microsoft.public.outlook.general
| > | Path: TK2MSFTNGHUB02.phx.gbl
| > | Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.outlook.general:60304
| > | NNTP-Posting-Host: TK2MSFTNGHUB02.phx.gbl 127.0.0.1
| > | X-Tomcat-NG: microsoft.public.outlook.general
| > |
| > | Thanks for your help Emily.
| > |
| > | I am not entirely sure what has happened to fix this but I will
explain
| > my
| > | steps in case it helps anyone else with a similar problem.
| > |
| > | I have Norten Internet Security V10 running on the machine so I
followed
| > | your suggestion of disabling it. I disbaled every single feature to
| > begin
| > | with and was able to send mail. In order to ascertain which part of
it
| > was
| > | causing the email to fail I then turned on each section one at a time
| > | sending a test mail between each activation. Eventually I had
| > everything
| > | working(exactly as before) and mail was still sending.
| > |
| > | I can only assume Norton got its knickers in a twist and by disabling
| > its
| > | components andf then re-enabling them it all started working... Not
| > sure
| > | why the various reboots I have performed didn't have the same effect
but
| > | there goes. I have checked Nortons log and there is nothing dodgy
| > showing
| > up
| > | for the day that email stopped sending so I can shed no further light
on
| > the
| > | matter.
| > |
| > | Thanks again for your help.
| > |
| > | Incidentally is Telnet installed by default in Vista as I can't find
it?
| > |
| > | | > | > Hi Andrew,
| > | >
| > | > What was changed when the issue began, such as update the anti-virus
| > | > program, install another program, or others? Perform the following
| > steps
| > | > to
| > | > see if it works.
| > | >
| > | > #1 check the antivirus/firewall program
| > | > ============
| > | > Which anti-virus program are you using on the computer? Temporarily
| > | > disable
| > | > the Internet Email Auto-protect in the anti-virus/firewall program
to
| > test
| > | > the issue.
| > | >
| > | > #2 check the connection between your computer and the email server
| > | > ============
| > | > 1. Click Start >Run. Type "cmd" (without the quotation marks) in the
| > Open
| > | > box, and then click Ok.
| > | >
| > | > 2. Type the following command
| > | > Telnet <incoming-mail-server-name> 110
| > | >
| > | > Is the connection successful?
| > | >
| > | > 3. Repeat above steps and type the following command instead.
| > | > Telnet <outgoing-mail-server-name> 25
| > | >
| > | > Is the connection successful?
| > | >
| > | > #3 empty the Outbox folder
| > | > ==============
| > | > 1. Disconnect from the network.
| > | > 2. Go to Outbox folder. Press Ctrl +A and press Delete.
| > | > 3. Re-connect to the network and try to send emails again. What is
the
| > | > result?
| > | >
| > | > #4 create a new Outlook profile to test the issue
| > | > ===============
| > | > When you say "I have also created a new PST file", do you mean that
| > you
| > | > created a new Outlook profile? If not, perform the steps below.
| > | >
| > | > A new profile is a new environment for us to use Outlook. To create
a
| > new
| > | > profile is only for a test to see if the problem is related to the
| > corrupt
| > | > profile of Outlook. Creating new profile will not do any damage to
the
| > old
| > | > profile.
| > | >
| > | > 1. Quit Outlook. Go to Start menu > Control Panel > Mail, click Show
| > | > Profiles¡
| > | > 2. Select the "Prompt for a profile to be used" check box. Click
Add¡
| > | > 3. Type the profile name as "new outlook profile", click Ok.
| > | > 4. Select Add a new e-mail account, click Next. Follow the wizard to
| > | > configure your account in the new profile
| > | > 5. After you restart Outlook, are you able to send/receive emails
in
| > the
| > | > new profile?
| > | >
| > | > In addition, take a screen shot when you get the error SMTP time
Out
| > in
| > | > Outlook 2007 and send it to me at (e-mail address removed) for further
| > | > research.
| > | >
| > | > If anything is unclear or if you have any other concerns, please
don't
| > | > hesitate to contact me.
| > | >
| > | > Sincerely,
| > | >
| > | > Emily Lin,
| > | > Microsoft Online Partner Support
| > | >
| > | > Get Secure! -
www.microsoft.com/security
| > | > ======================================================
| > | > When responding to posts, please "Reply to Group" via your
newsreader
| > so
| > | > that others may learn and benefit from this issue.
| > | > ======================================================
| > | > This posting is provided "AS IS" with no warranties, and confers no
| > | > rights.
| > | > ======================================================
| > | >
| > | > --------------------
| > | > | From: "Andrew Smith" <
[email protected]>
| > | > | References: <
[email protected]>
| > | > | In-Reply-To: <
[email protected]>
| > | > | Subject: Re: SMTP Time Out (0x8004210B) in Outlook 2007
| > | > | Date: Thu, 26 Jul 2007 13:45:11 +0100
| > | > | Lines: 56
| > | > | Message-ID: <
[email protected]>
| > | > | MIME-Version: 1.0
| > | > | Content-Type: text/plain;
| > | > | format=flowed;
| > | > | charset="iso-8859-1";
| > | > | reply-type=response
| > | > | Content-Transfer-Encoding: 7bit
| > | > | X-Priority: 3
| > | > | X-MSMail-Priority: Normal
| > | > | X-Newsreader: Microsoft Windows Mail 6.0.6000.16480
| > | > | X-MimeOLE: Produced By Microsoft MimeOLE V6.0.6000.16480
| > | > | X-MS-CommunityGroup-PostID: {93096F89-7818-449E-94C2-542A0EC328E0}
| > | > | X-MS-CommunityGroup-ThreadID: 70B7E383-BA42-4ED5-87A2-5A3C089B46CE
| > | > | X-MS-CommunityGroup-ParentID: 70B7E383-BA42-4ED5-87A2-5A3C089B46CE
| > | > | Newsgroups: microsoft.public.outlook.general
| > | > | Path: TK2MSFTNGHUB02.phx.gbl
| > | > | Xref: TK2MSFTNGHUB02.phx.gbl
microsoft.public.outlook.general:60043
| > | > | NNTP-Posting-Host: TK2MSFTNGHUB02.phx.gbl 127.0.0.1
| > | > | X-Tomcat-NG: microsoft.public.outlook.general
| > | > |
| > | > | Update:
| > | > |
| > | > | My only working mail account has just given up sending and
suggests
| > the
| > | > | "Connection was interupted". I am stuck as to what may cause it.
| > | > |
| > | > | I have also copied the PST file onto my laptop and can still send
| > and
| > | > | recieve OK from there.
| > | > |
| > | > | HELP!!
| > | > |
| > | > | Andrew
| > | > |
| > | > |
| > message
| > | > | | > | > | > Hello,
| > | > | >
| > | > | > I have been running Outlook 2007 on Vista Ultimate for several
| > months
| > | > with
| > | > | > 4 POP3/SMTP Email accounts all functioning correctly. On
Tuesday
| > | > three
| > | > of
| > | > | > the accounts ceased being able to send email using SMTP. The
only
| > | > | > connection between these accounts (and the only difference to
the
| > | > single
| > | > | > functioning account) is that they require me to log on to the
SMTP
| > | > server
| > | > | > using the same credentials I use for receiving.
| > | > | >
| > | > | > No matter how long I set the timeout on the connection I get the
| > | > following
| > | > | > message: 0x8004210B 'The operation timed out waiting for a
| > response
| > | > from
| > | > | > the SMTP Server. If you continue to recieve this message,
contact
| > | > your
| > | > | > server administarator or ISP'
| > | > | >
| > | > | > I can send using identical settings on my laptop running Outlook
| > 2003
| > | > on
| > | > | > XP to send and receive on all 4 accounts. I have spoken to the
3
| > | > seperate
| > | > | > account providers and they have not suggested anything other
than
| > | > | > re-installing Outlook - which I have done to no avail. I have
| > removed
| > | > the
| > | > | > account and recreated it. I have also created a new PST file
| > which
| > I
| > | > have
| > | > | > copied all my saved mails into and tried using this, again with
no
| > | > luck.
| > | > | >
| > | > | > Incidentally the send and recieve progress suggests there are 5
| > mails
| > | > in
| > | > | > the outbox where I have only one in my outbox.
| > | > | >
| > | > | > I have taken the following from the outgoing log file (changing
| > the
| > | > mail
| > | > | > servers name for security)
| > | > | >
| > | > | > 2007.07.26 10:45:45 SMTP (mail.m.com): Port: 25, Secure:
| > no,
| > | > SPA:
| > | > | > no
| > | > | > 2007.07.26 10:45:45 SMTP (mail.m.com): Finding host
| > | > | > 2007.07.26 10:45:45 SMTP (mail.m.com): Connecting to host
| > | > | > 2007.07.26 10:45:45 SMTP (mail.m.com): Connected to host
| > | > | > 2007.07.26 10:46:01 SMTP (mail.m.com): Disconnecting from
| > host
| > | > | > 2007.07.26 10:46:01 SMTP (mail.m.com): Disconnected from
| > host
| > | > | >
| > | > | > Any suggestions very gratefully appreciated as this doing my
head
| > in.
| > | > | >
| > | > | > Thanks in advance,
| > | > | >
| > | > | > Andrew
| > | > |
| > | > |
| > | >
| > |
| > |
| >
|
|
