Slow WinXP performance @ remote location

G

Guest

I work for a consulting company that does work for small businesses. At one businesses we support they have 2 remote offices that are connected to the main office via Cisco PIX tunnels over DSL. All the servers are located at the main office and most work at the remotes are done via Terminal Services.
We just recently got a new system in, a Dell Windows XP box with a 2.66 GHz P4 and 256 MB RAM. We did our standard setup and testing of the box at the main office on the same LAN as the server. This included setting up the box and testing Terminal Services. Everything worked fine and dandy there, quite fast
Then we brought the box out to the remote office where it was to be installed. This is the first Windows XP box we have put in at a remote office. Most of the other are running Windows 2000 Pro, though some still running Windows 98 SE. We dropped in the box and booted it up, and everything seemed to be OK. When we logged in (over the tunnel to the DC), we didn't see the log in script. At first we assumed it just went by so fast we never saw it. We were surprised when a few minutes later it finally started, and took forever to do the mappings. Other boxes had never showed this problem
We tried installing some scanning software (Paperport) and hooking up the scanner, but that went horribly slow as well. Once it was installed, it would take 5+ mins to start the program up. Other machines start this program up in a snap
Most everything else on this system also seems to run really slow. One thing that does seem to work fine though is Terminal Services. TS takes a bit to start up, but once it's going there are no noticable performance problems inside TS
We thought it might be related to something over the network, since it worked fine in the LAN environment but not when it had to go through the DSL tunnel. We have disabled Offline Files and set the DNS to go to the server. Any ideas what could be causing such slow performance on the XP box at a remote location?
 
P

Paul

Check under Task Manager for processes on the box. There
are a few posts in the case where explorer.exe pegs out at
near 100%, and you may be another of us lucky ones
suffering this.

If so, also check KB article 819946. As well as the
workarounds in the article, there is rumoured to be a fix
available from MS on this one, but you have to get it from
their support team.
-----Original Message-----
I work for a consulting company that does work for small
businesses. At one businesses we support they have 2
remote offices that are connected to the main office via
Cisco PIX tunnels over DSL. All the servers are located at
the main office and most work at the remotes are done via
Terminal Services.
We just recently got a new system in, a Dell Windows XP
box with a 2.66 GHz P4 and 256 MB RAM. We did our standard
setup and testing of the box at the main office on the
same LAN as the server. This included setting up the box
and testing Terminal Services. Everything worked fine and
dandy there, quite fast.
Then we brought the box out to the remote office where it
was to be installed. This is the first Windows XP box we
have put in at a remote office. Most of the other are
running Windows 2000 Pro, though some still running
Windows 98 SE. We dropped in the box and booted it up, and
everything seemed to be OK. When we logged in (over the
tunnel to the DC), we didn't see the log in script. At
first we assumed it just went by so fast we never saw it.
We were surprised when a few minutes later it finally
started, and took forever to do the mappings. Other boxes
had never showed this problem.
We tried installing some scanning software (Paperport)
and hooking up the scanner, but that went horribly slow as
well. Once it was installed, it would take 5+ mins to
start the program up. Other machines start this program up
in a snap.
Most everything else on this system also seems to run
really slow. One thing that does seem to work fine though
is Terminal Services. TS takes a bit to start up, but once
it's going there are no noticable performance problems
inside TS.
We thought it might be related to something over the
network, since it worked fine in the LAN environment but
not when it had to go through the DSL tunnel. We have
disabled Offline Files and set the DNS to go to the
server. Any ideas what could be causing such slow
performance on the XP box at a remote location?
 
G

Guest

We've checked Task Manager and that is part of what is so frustrating. There doesn't seem to be any program that is eating up the CPU cycles, but it is still running extremely slow.
 
G

Guest

-----Original Message-----
We've checked Task Manager and that is part of what is so
frustrating. There doesn't seem to be any program that is
eating up the CPU cycles, but it is still running
extremely slow.
OK - gets interesting, eh.
Don't rule out a component failure. Had one case of a NIC
going sour that caused immense grief for us. Cheap and
quick to just swap in a replacement card and see if things
improve. You may want to get a network tool (free) like
WinPCAP, and see if you have a problem with packets
dropped through dud cabling etc. This may not explain the
slow performance in other areas like local scanning
however. Still, worth a crack. Other than that,
hopefully someone else has a few ideas.
 
G

Gadget Guy Bob

Try using RemoteScan software. I have had great success with it. It is
software that lets you share scanners accross your LAN or WAN, and we
use it with Terminal Services. No slowness at all!
http://www.remote-scan.com
 

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