Hi there,
A friend tried to upgrade widows media player from V9 to V10;
the upgrade went wrong somehow and as a result media player wouldn't
work and her computer was running very, very slowly.
That was all she could tell me. I had a look and on 'add/delete
programs' media player v11 was shown but v10 was all that could be found
on the hard disk. I deleted v11 from the 'add/delete programs' window
and she could play music again, but the computer was still running slow.
task manager showed about 5 instances of svchost.exe, one, belonging to
the system, was using 95% of the cpu time. I initially thought of a
virus but it was definitely svchost not scvhost and norton says she's
virus free. I stopped it running and her computer seemed to return to
normal, but it starts up slow again on every restart.
I tried system restore but it failed on every restore point.
Has anyone any idea where I should look next to solve the problem?
Hopefully
Kev
If Windows Media Player 11 was installed and the update to Windows
Media Player 10 failed, this caused the problem. Not only do you have
to un-install WMP 11 but serveral other progam listing in Add/Remove
Programs.
http://www.microsoft.com/windows/windowsmedia/player/11/readme.aspx
Rolling back to a previous version of the Player
Windows Media Player is a feature of the Windows operating system and
cannot be removed entirely. However, in Windows XP, you can roll back
to the version of the Player that was previously on your computer.
You must be logged on as an administrator or a member of the
Administrators group to perform the following procedure.
Disconnect any portable music or video devices that might be attached
to your computer.
Click Start, and then click Control Panel.
In the Category View of Control Panel, click Add or Remove Programs,
and then click Remove a program.
Click Windows Media Player 11, and then click Remove.
If Windows Media Player 11 is not displayed in the list of currently
installed programs, then try the following:
At the top of the list, select the Show updates check box.
In the Windows XP - Software Updates section, click Windows Media
Player 11, and then click Change/Remove.
In each of the two confirmation dialog boxes that appear, click OK.
When the rollback process is complete (it might take several minutes),
click Restart.
Click Start, and then click Control Panel.
In the Category View of Control Panel, click Add or Remove Programs,
and then click Remove a program.
Click Windows Media Format 11 Runtime, and then click Remove.
If Windows Media Format 11 Runtime is not displayed in the list of
currently installed programs, then try the following:
At the top of the list, select the Show updates check box.
In the Windows XP - Software Updates section, click Windows Media
Format 11 Runtime, and then click Change/Remove.
If you installed a non-US English version of Windows Media Player 11,
the instructions in the dialog boxes that are mentioned in steps 9,
10, and 11 might appear in English.
In the first confirmation dialog box that appears, click OK.
In the second confirmation dialog box that appears, select the Do you
want to continue with the rollback? check box, and then click OK.
When the rollback process is complete (it might take several minutes
to complete), click Restart.
Click Start, and then click Control Panel.
In the Category View of Control Panel, click Add or Remove Programs,
and then click Remove a program.
Click Microsoft User-Mode Driver Framework Feature Pack 1.0.0, and
then click Remove.
Follow the instructions that appear in the Software Update Removal
Wizard.
If the Wudf01000 confirmation dialog box appears, click Yes to
continue. When the software removal process is complete (it might take
several minutes to complete), click Finish.
Note If you remove Windows Media Player 11 and the Windows Media
Format 11 Runtime, and then encounter error C00D271D ("A problem has
occurred in the Digital Rights Management component. Contact Microsoft
product support."), you might be able to resolve the problem by
installing the Windows Media Format 9.5 Runtime. For information about
installing the Runtime, in the Microsoft Knowledge Base, see article
891122, "Update for Windows Media Digital Rights Management-enabled
players."
You might not be able to roll back to a previous version of the Player
if the hidden folder $NtUninstallwmp11$ is deleted from your computer.
Some non-Microsoft programs (such as CCleaner) delete this folder in
an attempt to remove unwanted files from your computer.
