Slow 2000 Terminal Server

[J.R. Dobyns]

At times the 2000 terminal server seem to have problems
with slowness with the clients. For example a person will
try to send an e-mail using Outlook XP with Exchange 2000
and the e-mail will compose fine but when he tried to send
it, Outlook will pause for up to 10 minutes. I have sp4
installed along with all Microsoft Windows and Office
updates. Could anyone steer me in the right direction?

Thanks,

J.R.

 

[Matthew Harris [MVP]]

If you are at the console of the terminal server, does the
same behavior occur?

-M

 

[J.R. Dobyns]

When I am at the console I do not have the same behavior,
the processor and memory are at normal operating
thresholds.

 

[Matthew Harris [MVP]]

When the slowness occurs, what are the processors doing?
Can you run a performance monitor on them, as well as on
the network bandwidth to and from the server to see what
is going on?

-M

 

[J.R. Dobyns]

This is what I found on the performance monitors:

Memory Pages/sec: Average was 4 and peak was 1298
Processor Time : Average 2 and peak was 24
Processor Interrups/sec: Average 483 and peak 8166

I am still trying to get the network monitor working
correctly. Any tips on setting the network monitoring up?

Thanks
J.R.

 

[Matthew Harris [MVP]]

Well, those numbers don't look bad. Nothing stands out to
me.

I would look on the server object and monitor bytes/sec.
If that doesn't produce anything interesting, try looking
at the number of network errors on your network card or
the number pf packets in queue at any one time.

-M

 

[Vera Noest [MVP]]

This might help in setting up the network monitoring:

812953 - HOW TO: Use Network Monitor to Capture Network Traffic
http://support.microsoft.com/?kbid=812953

 

[J.R. Dobyns]

Ok the user called me as soon as the "slow down" occured
and I revved up the preformance monitor and network monitor
and this is what I got.

Network Utl % never went over 10 (100mb netowrk)
Frames per sec: average 296 peak 2750
Bytes per sec : average 159913 Peak 2289702
Broadcast per sec 10
Frames in Buffer 1901
Frames lost when buffer 113646

I hope this helps!

 

[Matthew Harris [MVP]]

That 'frames lost' counter makes me worry a bit.

Could it be that your server's network card isn't used to
that amount of load? Or maybe your network equipment?

-M

-----Original Message-----
Ok the user called me as soon as the "slow down" occured
and I revved up the preformance monitor and network monitor
and this is what I got.

Network Utl % never went over 10 (100mb netowrk)
Frames per sec: average 296 peak 2750
Bytes per sec : average 159913 Peak 2289702
Broadcast per sec 10
Frames in Buffer 1901
Frames lost when buffer 113646

I hope this helps!