Terminal Server Outlook 2000 not exiting

[Oliver]

Hi - this is an observation I am trying to troubleshoot the scenario below.

Some users have Outlook 2007 on their desktop, they can "Send to Mail
Recipient(Attachment)" from Word 2007/Excel 2007/Access etc..OK. When email
is sent, Outlook.exe is closed on Task Manager.

However, some users have problem doing the same "Send to Mail Recipient
(Attachment)" from Word 2000 /Excel 2000 /Acess etc ON TERMINAL SERVER. When
email is sent first time, Outlook.exe DOES NOT close on Task Manager.
On subsequent test on terminal server doing the same "Send to Mail..", error
message comes up saying..

"Word couldn't send mail because of MAPI failure :"unspecific email"..

My observation tells me that people who have their local desktop upgraded to
Office 2007 (Outlook 2007) are the only affected users. For users who
continued with Office 2000 (Outlook 2000) on their local desktop, their
terminal server "Send to Mail..." worked fine.

So my conclusion draws to having two Outlook 2000 and 2007 talking to our
Exchange Server 2003. The solution I am looking for is for "Outlook 2007
users" with problems closing their Outlook.exe on task manager. The solution
needs to be a fix and not purchasing another program to fix it. If
outlook.exe remained opened, users cannot continue to use the "Send To
Mail..." function and the Task Manager is easily accessible on terminal
server (as it is customised).

Is there a solution to this please? Many thanks in advance!

Oliver

 

[Roady [MVP]]

The solution I am looking for is for "Outlook 2007

users" with problems closing their Outlook.exe on task manager.

Don't you mean Outlook 2000 users who have Outlook 2007 as well?

Anyway, the issue was fixed way back in 2004 already.
http://support.microsoft.com/kb/834005

 

[Oliver]

Thanks! I hope that is the fix as I received Microsoft's download link from
their hotfix email. However, the link no longer works so I filled an email
form for feedback, hopefully someone will look into this. if you try the
link below yourself, it will not work.


KB Article Number(s): 834005
Language: All (Global)
Platform: i386
Location:
(http://hotfixv4.microsoft.com/Outlook 2000/sp4/office2000kb834005/8508/free/209491_intl_i386_zip.exe)

Oliver

 

[Oliver]

After calling Microsoft directly, they sent another email but this time it
worked even though the link is the same!

The fix has worked! Thank you Roady.

Oliver

 

[Roady [MVP]]

Good to hear and you're welcome!

After calling Microsoft directly, they sent another email but this time it
worked even though the link is the same!

The fix has worked! Thank you Roady.

Oliver