shutdown

[wanda]

I had the Easy CD Creator loaded on my computer and since
then my computer will not shutdown. Do you know the
setting that I need to go to in order to fix this. I'm no
computer pro and it's driving me crazy.

Thanks,
Wanda

 

[Darrin]

This is taken directly from Roxio's support pages.

Roxio Knowledge Base Article EEZ000061

Can't shut down Windows XP after installing Creator 5.0x

The information in this article applies to:

Easy CD Creator 5.0x Suite

Applicable Operating Systems:

Windows XP

Issue:

I have installed Easy CD Creator 5.0x in Windows XP and
now my computer won't

shut down or it just reboots.

Cause:

Resolution:

Easy CD Creator 5.0 and 5.02b are not compatible with
Windows XP, and are not

supported. To resolve this issue you should update Easy
CD Creator. An update is

available to make the software compatible. (It has also
been suggested that

uninstalling Direct CD will resolve the boot problem.)




Upgrades and upgrade information can be found at:


http://www.roxio.com/en/support/ecdc/software_updatesv5.jh
tml

Status:

More Information:

Last Reviewed: 5/1/2003

Keyword: shutdown shut down xp

EEZ000061

 

[Ula]

I don't have Roxio installed and am having the same
problem.

This is with the XP upgrade from 98 on a clean install. -
Same problem pre service pack, SP-1, and SP-2. Also, the
main screen comes up "Windows XP" instead of "Windows XP
Professional".

2000 is Sooo much more stable!

 

[Darrin]

Did 98 shut down on its own or did it just tell you it is
now safe to turn off your computer? If you had to press
the power button to shut it off before than you have an
AT (instead od ATX) power supply which does not support
ACPI. Does your motherboard's BIOS support the ACPI
function? Go to device manager and expand computer and
see if it says ACPI PC. If not check your motherboard
manufactures site for a BIOS upgrade or possibly enter
your existing bios and see if you can enable ACPI.