Shutdown Problem

[NascarGranny]

Just got my new HP s1400y computer last week. The first problem I
encountered was an intermittent shutdown problem. When I click on
Start/Turn Off Computer an hour glass appears and stays put over 2 minutes.
It finally gets to the Saving Your Settings screen and then lingers another
2 minutes before finally shutting down. If I use the button on the computer
it hangs at the Saving your settings. I have disabled all sounds. I have
deselected Load Services in msconfig. I have tried a utility and a registry
fix that is supposed to close any programs running in the background. I
have had to resort to holding the computer button in until it shuts down.
Restarts are the same. I mentioned that the problem in intermittent but it
hangs more than a fast shut down. I have not yet contacted HP. Hope I
might find some help here first. Thanks.

Bonnie

 

[Will Denny]

Hi

Please try the following link to Jim Eshelman's web site:

http://aumha.org/win5/a/shtdwnxp.php

--


Will Denny
MS-MVP Windows Shell/User
Please reply to the News Groups

 

[Ken Blake, MVP]

Just got my new HP s1400y computer last week. The first problem I
encountered was an intermittent shutdown problem. When I click on
Start/Turn Off Computer an hour glass appears and stays put over 2
minutes. It finally gets to the Saving Your Settings screen and then
lingers another 2 minutes before finally shutting down.

There's good information on shutdown problems here:
http://www.aumha.org/win5/a/shtdwnxp.htm

 

[NascarGranny]

I saw that site when I did a Google search. Only problem is it says <The
necessary patch is included in Windows XP Service Pack 1> or can be
downloaded here. So since I am running XP with SP2 what good is it going to
do to install a fix that should already be fixed. Should I try it anyway?

The other suggestion was to disable the login in screen which I did
immediately since I am the only user.

 

[Pennywise]

|>Just got my new HP s1400y computer last week. The first problem I
|>encountered was an intermittent shutdown problem. When I click on
|>Start/Turn Off Computer an hour glass appears and stays put over 2 minutes.
|>It finally gets to the Saving Your Settings screen and then lingers another
|>2 minutes before finally shutting down. If I use the button on the computer
|>it hangs at the Saving your settings. I have disabled all sounds. I have
|>deselected Load Services in msconfig. I have tried a utility and a registry
|>fix that is supposed to close any programs running in the background. I
|>have had to resort to holding the computer button in until it shuts down.
|>Restarts are the same. I mentioned that the problem in intermittent but it
|>hangs more than a fast shut down. I have not yet contacted HP. Hope I
|>might find some help here first. Thanks.

Just to be different download and run this http://tinyurl.com/2h3yl

 

[Frank Saunders, MS-MVP OE]

I saw that site when I did a Google search. Only problem is it says <The
necessary patch is included in Windows XP Service Pack 1> or can be
downloaded here. So since I am running XP with SP2 what good is it going
to do to install a fix that should already be fixed. Should I try it
anyway?

The other suggestion was to disable the login in screen which I did
immediately since I am the only user.

If you have SP2 you have all of the patches included in SP1.

 

[NascarGranny]

You are indeed wise Pennywise! I have restarted and shutdown both ways 3
times in a row. I really think it is fixed after installing the fix you
recommended. Thank you so much. I didn't really understand all the
explanation about what the program does but as long as it worked that is all
that matters. Keep up the good work.

Bonnie