shutdown on windows xp

[Guest]

hi, i am not sure if i am in the right NG or not, but, here goes..
i am having shuting down my pc normally..start, shutdown ect..
I upgraded my antivirus software(Norton2006) and failed..now as a result, i
have to manually shut down my pc.
any ideas would be appreciated..I have gone to numerous help sections, still
can't get it..

all the best ...Rose in Florida

 

[Unk]

hi, i am not sure if i am in the right NG or not, but, here goes..
i am having shuting down my pc normally..start, shutdown ect..
I upgraded my antivirus software(Norton2006) and failed..now as a result, i
have to manually shut down my pc.
any ideas would be appreciated..I have gone to numerous help sections, still
can't get it..

all the best ...Rose in Florida

First, remove Norton completely: Run regedit, and clean 2 entries:
1. HKEY_CURRENT_USER\Software\Symantec
2. HKEY_LOCAL_MACHINE\Software\Symantec

Delete folders:
C:\Program Files\Common Files\Symantec Shared
C:\Program Files\Symantec
C:\Documents and Settings\{username}\Application Data\Symantec
C:\Documents and Settings\All Users\Application Data\Symantec

Now download the Norton Removal tool - Freeware
http://www.softpedia.com/progDownload/Norton-Removal-Tool-Download-26173.html

--------------------------------

Shutdown issues:

Windows XP Shutdown & Restart Troubleshooting
http://www.aumha.org/a/shtdwnxp.htm

"Windows Shutdown & Restart Center Troubleshooting in 15 Steps"
http://aumha.org/win4/a/shutdown.htm

"It is Now Safe to Turn Off Your Computer" Error Message When You Try
to Shut Down Your WinXP, Win2000 Computer.
http://support.microsoft.com/?kbid=810903

Resources to Help Troubleshoot Shutdown Problems in Windows XP
http://support.microsoft.com/?kbid=308029

You May Not Be Able to Shut Down Your Windows XP Computer
http://support.microsoft.com/?kbid=320008

 

[Guest]

Thank you Unk, I will give it a go and post back..

all the best and many thanks in advance,
Rose

 

[Unk]

You're welcome.

Thank you Unk, I will give it a go and post back..

all the best and many thanks in advance,
Rose

 

[Guest]

ok, here is an update..i successfully got the Norton antivirus 2006 software
deleted /uninstalled thru Symantec..They had a tool removal link for my
version..I then was able to successfully re-install it without incident..
I ran a full scan of my computer, no viruses.

As far as the problem with my "shutting down XP"..it still remains a
problem..i still have to manually push the button on my Laptop..

I am still searching for a solution for that..i would love any more help you
all can offer..

FYI: this particular problem with the shutdown only started when I was
trying to install the upgrade for the Norton..before then my laptop
performed beautifully..

Many Thanks in advance,

 

[beb]

Nortons is a common reason for shutdown problems. You did not say that your
checked the problem after uninstalling Norton before reinstalling it. Anyway
try a clean boot http://support.microsoft.com/?id=310353 and then shutdown
to check if you have the same problems.

 

[Guest]

Hi Beb,
I did check that, and I still had to manually shut it down.
I will try your suggestion, Thank you for responding..

I will post back with results..
many Thanks,

 

[Guest]

Hi again, today I went on the Symantec site, and found a fix for the shutdown
problem under Search I found this...

"cannot shutdown the computer after installing Norton Antivirus 2005 or 2006"

I found this under "support" Symantec.com

For windows XP..there solution was:
open Norton
click Options
Choose Norton Antivirus if you see a menu
In the left pane,double click Auto -Protect
Click Advanced
In the Right pane,uncheck "Scan floppy disk in A:for boot viruses when
shutting down.
Click Ok
Exit Norton Antivirus.
Shut down the computer.

(Windows XP SP2)

So, as of right now, everything seems fine again..

Many Thanks for the support.