Shutdown at Ad-Aware SE

[Guest]

My machine is shutting down when I try to run Ad-Aware SE but I am getting a
slightly different message. I get the NT Authority/System but my is not the
RCP, it is DCOM Processor. I have had virus protection software installed
but have just changed it Norton 2005. It does not find any viruses but it
showing "threats" very few of which it can remove. I have also had a
firewall. I install the updates as they appear. I have gone to the MS web
site and run the sasser, blaster, etc. checks. It says none are there. I
have installed all the updates available. Once I actually got the scan to
run but as I was checking items to delete, my pc began to shutdown. I have
gotten something about Sahagent.exe at other times but didn't see anything
about that on the web site. I am a novice and have tried to do all the right
things (safe hex) but I have a problem. My family uses the computer so my
teen ager could have disable something if it was causing her problems. I
just need desperately to get my pc up and running again. Thanks.

 

[Jon Cosby]

You might try the Lavasoft support forums.

http://www.lavasoftsupport.com/


Jon

 

[Rock]

My machine is shutting down when I try to run Ad-Aware SE but I am getting a
slightly different message. I get the NT Authority/System but my is not the
RCP, it is DCOM Processor. I have had virus protection software installed
but have just changed it Norton 2005. It does not find any viruses but it
showing "threats" very few of which it can remove. I have also had a
firewall. I install the updates as they appear. I have gone to the MS web
site and run the sasser, blaster, etc. checks. It says none are there. I
have installed all the updates available. Once I actually got the scan to
run but as I was checking items to delete, my pc began to shutdown. I have
gotten something about Sahagent.exe at other times but didn't see anything
about that on the web site. I am a novice and have tried to do all the right
things (safe hex) but I have a problem. My family uses the computer so my
teen ager could have disable something if it was causing her problems. I
just need desperately to get my pc up and running again. Thanks.

Sahagent is spyware. Part of the shop at home network. See this reference:
http://www.liutilities.com/products/wintaskspro/processlibrary/sahagent/

Are you running the Adaware and virus scan in safe mode? They should be
run from there. First start with Trend Micro's Sysclean. Download it
and the signature file. Then turn off system restore, boot into safe
mode and run Sysclean. Run adaware from there too. You should also be
running several other spyware checking programs in safe mode including
Spybot S&D, CWshredder, and Bazooka. After that's done boot back to
normal mode, and run an AV scan again. Also run at least of the two on
line AV scans, such as Panda and Bit Defender, listed below.

Trend Micro Sysclean
http://www.trendmicro.com/download/dcs.asp

Trend Micro Signature File
http://www.trendmicro.com/download/pattern.asp

Run these programs to check for spyware/malware. After installing
update them, then boot into safe mode and run them. You should update
and run them weekly.

Cwshredder
http://aumha.org/freeware/freeware.php#cwshred

Ad-aware SE
http://www.lavasoftusa.com

Spybot Search and Destroy
http://www.safer-networking.org

Bazooka Adware and Spyware Scanner
http://download.com.com/3000-2144-10247783.html

Pest Patrol Free Pest Scanner
http://www.pestscan.com/ScanOrTrial.asp

If you’re still having problems after running these then run HijackThis
and post the log to one of the specialty forums, _NOT_ this one.

HijackThis
http://www.majorgeeks.com/download.php?det=3155

Forums to Interpret HijackThis Logs:

http://www.spywareinfo.com/forums/
http://forum.aumha.org/viewforum.php?f=30
http://forums.tomcoyote.org/
http://www.wilderssecurity.com/

After your system is clean use these programs to help keep it clean:

Spywareblaster
www.javacoolsoftware.com/sbdownload.html

Spywareguard
http://www.javacoolsoftware.com/sgdownload.html

IE-SPYAD
http://www.staff.uiuc.edu/~ehowes/resource.htm

For viruses, run at least two of these online scans in addition to your
regular up to date AV program:

Online and Downloadable Virus Scanning:

Panda ActiveScan
http://www.pandasoftware.com/activescan/com/activescan_principal.htm

Bit Defender Online Virus Scan:
http://www.bitdefender.com/scan/license.php

Symantec Online Virus and Security Scan:
http://security.symantec.com/ssc/home.asp

TrendMicro:
http://housecall.trendmicro.com/housecall/start_corp.asp

McAfee Online Virus Scan:
http://www.mcafee.com/myapps/mfs/default.asp

RAV AntiVirus - Scan Online
http://www.ravantivirus.com/scan/

F-Secure:
http://support.f-secure.com/enu/home/ols.shtml

 

[Guest]

Spyware/Virus Removal and Prevention:
http://www.fixyourwindows.com/windowsxpsolutions.htm
(Links to online virus scans on the same page)

How to optimize Windows XP, 2000, ME
for the best performance (Step-by-step Visual Guide):
http://www.fixyourwindows.com

Good Luck!

 

[Guest]

I found some information at Pest Patrol that helped me get rid of the
Sahagent. Once it was gone, I was able to run Ad-Aware. What a mess I had.
I still have a few items to clean up but everything is much better now.
Thanks for the help.