Shutdown and Logoff in start menu don't work

[Guest]

I have a network with 2 servers and 8 workstations. All update automatically
with Windows Update and are using XP 5.1.2600 SP2, Build 2600.

One of my workstations displays the logoff and shutdown options in the start
menu, but will not logoff or shutdown. After pressing one of the options,
the correct dialog box comes up ("Are you sure you want to logoff" or
"Shutdown/Restart/etc."), but nothing happens after completing the dialog box.

So, to shut down, I just push the power button on the box -- NOT my favorite
SOP!

 

[Malke]

I have a network with 2 servers and 8 workstations. All update
automatically with Windows Update and are using XP 5.1.2600 SP2, Build
2600.

One of my workstations displays the logoff and shutdown options in the
start
menu, but will not logoff or shutdown. After pressing one of the
options, the correct dialog box comes up ("Are you sure you want to
logoff" or "Shutdown/Restart/etc."), but nothing happens after
completing the dialog box.

So, to shut down, I just push the power button on the box -- NOT my
favorite SOP!

Something on that workstation is failing/hanging and you need to find
out what it is. Here is an excellent shutdown troubleshooter:

http://www.aumha.org/win5/a/shtdwnxp.htm

Malke

 

[Rock]

I have a network with 2 servers and 8 workstations. All update automatically
with Windows Update and are using XP 5.1.2600 SP2, Build 2600.

One of my workstations displays the logoff and shutdown options in the start
menu, but will not logoff or shutdown. After pressing one of the options,
the correct dialog box comes up ("Are you sure you want to logoff" or
"Shutdown/Restart/etc."), but nothing happens after completing the dialog box.

So, to shut down, I just push the power button on the box -- NOT my favorite
SOP!

WINDOWS XP SHUTDOWN & RESTART TROUBLESHOOTING
http://aumha.org/win5/a/shtdwnxp.htm

Clean Boot troubleshooting:
How to Troubleshoot By Using the Msconfig Utility in Windows XP
http://support.microsoft.com/?id=310560

How to perform advanced clean-boot troubleshooting in Windows XP
http://support.microsoft.com/?id=316434