Shut Down delay..

[Guest]

Does anyone know why suddenly when I click on START, then the SHUT OFF
button, it takes forever before the "Stand By/Hibernate/Shut Off" Option
appears....
No sooner I click on the start, then the: turn off button, the mouse
cursor turns into an hourglass icon, then freezes up for the longest time...
Any solutions or advice would be greatly appreciated...
Thank you..
Apeke

 

[Ramesh, MS-MVP]

Apeke,

Certain versions of Norton Anti-virus cause this behavior.

Cannot shutdown or restart computer or log off users on Windows XP:
http://service1.symantec.com/SUPPOR...er=&src=sg&pcode=&svy=&csm=no

831431 - You cannot log off, restart, or shut down Windows XP your Windows
XP-based computer:
http://support.microsoft.com/?kbid=831431


If that does not help, you may need to isolate the problem by clean-booting
(advanced). Please see:

How to perform advanced clean-boot troubleshooting in Windows XP:
http://support.microsoft.com/kb/316434

XP Shutdown Troubleshooters - [MVP Jim Eshelman's page]
http://aumha.org/a/shtdwnxp.htm
http://www.aumha.org/win5/a/shtdwnxp.htm

--
Ramesh, Microsoft MVP
Windows XP Shell/User

Windows XP Troubleshooting
http://www.winhelponline.com