Should I use BCM?

[plshelpthx]

I entered an attorney's clients/contacts into Office Prof 07 BCM. He wants to
use Mail Merge for letters, labels, fax cover sheets, and he saves some
emails in client folders. Is there any reason for him to use BCM as he is not
using the majority of the BCM features?

 

[Nigel Ainscoe]

If he uses BCM more - does all the free tutorials and stuff to better
understand the possibilities, it should improve the overall communication
and service to his clients. Means emails, phone calls etc can be linked to
the client amd a hhole lot more.