Shared fax client permissions

[Eugene van Rooyen]

Scenario:

Windows XP SP2, connecting to a Shared fax service printer on a
windows 2000 printer. Printing to the shared fax is fine, no problems,
but when logged on to the XP unit as normal users, I cannot preview
the fax. The button is simply not there. However, when logging onto
the same unit as administrator, I can preview the fax before sending.
When I make the user part of the local admin gp, all is fine as well
(not really as I don't wan't normal users to be admins...)

I have played around with the permissions on the printer on local
machine, to no avail, so this leaves me with 2 options:

* either some registry key (local?) on which I have to set some
special permissions
* maybe something on the server side ito permissions?

I may add that we are using Office 2003, and the windows server is a
domain controller.

Any help appreciated!

Eugene

 

[Russ Valentine [MVP-Outlook]]

You'll first need to clarify what fax server software and what client you
are using.

 

[Eugene van Rooyen]

Apologies for not being clear enough...

The server runs Windows 2000 BackOffice server, and it is running
vanilla Shared Fax Server from MS. As such the client is connecting to
that printer/service via normal installation, of course no special
software.

Regards,

Eugene

You'll first need to clarify what fax server software and what client you
are using.
--
Russ Valentine
[MVP-Outlook]

Scenario:

Windows XP SP2, connecting to a Shared fax service printer on a
windows 2000 printer. Printing to the shared fax is fine, no problems,
but when logged on to the XP unit as normal users, I cannot preview
the fax. The button is simply not there. However, when logging onto
the same unit as administrator, I can preview the fax before sending.
When I make the user part of the local admin gp, all is fine as well
(not really as I don't wan't normal users to be admins...)

I have played around with the permissions on the printer on local
machine, to no avail, so this leaves me with 2 options:

* either some registry key (local?) on which I have to set some
special permissions
* maybe something on the server side ito permissions?

I may add that we are using Office 2003, and the windows server is a
domain controller.

Any help appreciated!

Eugene

 

[Russ Valentine [MVP-Outlook]]

Not familiar with any such product. This is a group to support Windows XP
Fax. You claim that you need no client fax software installed? That seems
unusual.
--
Russ Valentine
[MVP-Outlook]

Apologies for not being clear enough...

The server runs Windows 2000 BackOffice server, and it is running
vanilla Shared Fax Server from MS. As such the client is connecting to
that printer/service via normal installation, of course no special
software.

Regards,

Eugene

You'll first need to clarify what fax server software and what client you
are using.
--
Russ Valentine
[MVP-Outlook]

Scenario:

Windows XP SP2, connecting to a Shared fax service printer on a
windows 2000 printer. Printing to the shared fax is fine, no problems,
but when logged on to the XP unit as normal users, I cannot preview
the fax. The button is simply not there. However, when logging onto
the same unit as administrator, I can preview the fax before sending.
When I make the user part of the local admin gp, all is fine as well
(not really as I don't wan't normal users to be admins...)

I have played around with the permissions on the printer on local
machine, to no avail, so this leaves me with 2 options:

* either some registry key (local?) on which I have to set some
special permissions
* maybe something on the server side ito permissions?

I may add that we are using Office 2003, and the windows server is a
domain controller.

Any help appreciated!

Eugene

 

[eugenevr]

Left this whole issue for a while, but I believe I have some more
information on this:

1) On Windows 2000 clients we used to connect to a Backoffice 2000
server shared fax printer (i.e. \\server\sharedfax). We used the shared
fax facility of BO 2000 server to fax from the desktop, from any
application.
2) We then upgraded the WS to XP Pro, and installed the fax printer in
exactly the same way, by connecting to the shared fax queue on BO2000
server. It worked well, except for the fact that as described in my
first post, normal users cannot preview faxes at all.
3) Now I have installed the FAX service on XP Pro, which gives access
to the fax queue through the fax console, but then:

* If I have a ws/notebook with a modem installed, I can fax from the
console (it lets me choose between using the server fax queue and the
modem.
* However, If I choose to fax from within an application, and choose
the "FaX", (note not the printer fax queue), I get no choice, and it
defaults to the modem as a device. Is this by design?
* Still have to test on a ws that has no modem, and even more
importantly, whether a normal user can still do a preview.

Any suggestions?

Tx

Eugene

Not familiar with any such product. This is a group to support Windows XP
Fax. You claim that you need no client fax software installed? That seems
unusual.
--
Russ Valentine
[MVP-Outlook]

Apologies for not being clear enough...

The server runs Windows 2000 BackOffice server, and it is running
vanilla Shared Fax Server from MS. As such the client is connecting to
that printer/service via normal installation, of course no special
software.

Regards,

Eugene

You'll first need to clarify what fax server software and what client you
are using.
--
Russ Valentine
[MVP-Outlook]
Scenario:

Windows XP SP2, connecting to a Shared fax service printer on a
windows 2000 printer. Printing to the shared fax is fine, no problems,
but when logged on to the XP unit as normal users, I cannot preview
the fax. The button is simply not there. However, when logging onto
the same unit as administrator, I can preview the fax before sending.
When I make the user part of the local admin gp, all is fine as well
(not really as I don't wan't normal users to be admins...)

I have played around with the permissions on the printer on local
machine, to no avail, so this leaves me with 2 options:

* either some registry key (local?) on which I have to set some
special permissions
* maybe something on the server side ito permissions?

I may add that we are using Office 2003, and the windows server is a
domain controller.

Any help appreciated!

Eugene

 

[Archan Das [MSFT]]

If you want to print to a different fax printer choose the same when the
print dialog comes up.

For example, if you have a local fax modem as well as a connection to a
shared fax printer you will see the following in you printers and faxes:

Fax
Fax on <fax server>

To use the local fax modem, use "Fax"
To use the shared fax server, select "Fax on <fax server>"

Regarding preview, it should also work for a normal user. You only need to
make sure you get the connection to the fax printer.

--
Archan Das

Microsoft Printing, Imaging and Fax Team

This posting is provided "AS IS" with no warranties, and confers no rights.

Please do not send email directly to this alias. This alias is for newsgroup
purposes only.

Left this whole issue for a while, but I believe I have some more
information on this:

1) On Windows 2000 clients we used to connect to a Backoffice 2000
server shared fax printer (i.e. \\server\sharedfax). We used the shared
fax facility of BO 2000 server to fax from the desktop, from any
application.
2) We then upgraded the WS to XP Pro, and installed the fax printer in
exactly the same way, by connecting to the shared fax queue on BO2000
server. It worked well, except for the fact that as described in my
first post, normal users cannot preview faxes at all.
3) Now I have installed the FAX service on XP Pro, which gives access
to the fax queue through the fax console, but then:

* If I have a ws/notebook with a modem installed, I can fax from the
console (it lets me choose between using the server fax queue and the
modem.
* However, If I choose to fax from within an application, and choose
the "FaX", (note not the printer fax queue), I get no choice, and it
defaults to the modem as a device. Is this by design?
* Still have to test on a ws that has no modem, and even more
importantly, whether a normal user can still do a preview.

Any suggestions?

Tx

Eugene

Not familiar with any such product. This is a group to support Windows XP
Fax. You claim that you need no client fax software installed? That seems
unusual.
--
Russ Valentine
[MVP-Outlook]

Apologies for not being clear enough...

The server runs Windows 2000 BackOffice server, and it is running
vanilla Shared Fax Server from MS. As such the client is connecting to
that printer/service via normal installation, of course no special
software.

Regards,

Eugene

You'll first need to clarify what fax server software and what client you
are using.
--
Russ Valentine
[MVP-Outlook]
Scenario:

Windows XP SP2, connecting to a Shared fax service printer on a
windows 2000 printer. Printing to the shared fax is fine, no problems,
but when logged on to the XP unit as normal users, I cannot preview
the fax. The button is simply not there. However, when logging onto
the same unit as administrator, I can preview the fax before sending.
When I make the user part of the local admin gp, all is fine as well
(not really as I don't wan't normal users to be admins...)

I have played around with the permissions on the printer on local
machine, to no avail, so this leaves me with 2 options:

* either some registry key (local?) on which I have to set some
special permissions
* maybe something on the server side ito permissions?

I may add that we are using Office 2003, and the windows server is a
domain controller.

Any help appreciated!

Eugene

 

[eugenevr]

Figured it out at last. Yes, preview for a normal user works fine if a
cover page is not used...
So I checked the permissions on the folder where the *.cov files are
located:

C:\Documents and Settings\All Users\Documents\Microsoft\Shared
Fax\CoverPages

Everyone had only Read+List; I changed this to R+X, and suddenly all
was fine.

Thanks,

Eugene