Shadow copy service times out

[tbrox]

I hope someone can help. I just installed Retrospect backup and I get Shadow
copy time out errors. What this means is that I'm unable to perform open file
backup. Retrospect error code is 1017 and they say they are only reporting
the error from Microsoft event viewer. MS event viewer code is 7009 which is
a "Timeout 30000 millisecond wiat for the MS software shadow copy providre
service connect" I tried using "msconfig" and I turned off everything except
the retrospect services. The problem is still there. I found KB 903234 but
when I try to install it, it says XP SP3 is newer and the update is not
needed. Shadow services was set to manual and I changed it to automatic but
that didn't help. Anyone know if there is a properties tweak or registry
adjustment I can make that will help shadow copy services play nice?

 

[Twayne]

I hope someone can help. I just installed Retrospect backup and I
get Shadow copy time out errors. What this means is that I'm unable
to perform open file backup. Retrospect error code is 1017 and they
say they are only reporting the error from Microsoft event viewer.
MS event viewer code is 7009 which is a "Timeout 30000 millisecond
wiat for the MS software shadow copy providre service connect" I
tried using "msconfig" and I turned off everything except the
retrospect services. The problem is still there. I found KB 903234
but when I try to install it, it says XP SP3 is newer and the update
is not needed. Shadow services was set to manual and I changed it to
automatic but that didn't help. Anyone know if there is a properties
tweak or registry adjustment I can make that will help shadow copy
services play nice?

To see if you have a real shadow services problem or not, fire up XP's
native backup program (ntbackup.exe) and back up something that will
take longer than a minute or so. System State is usually a good one to
use. If that succeeds, then the problem is elsewhere.
I assume you've run it without any other programs running, right? If
not, you should try that. It could be a cpu occupation (not % used)
issue.

HTH,

Twayne

 

[tbrox]

Thanks for responding Twayne,

I will try that shortly and report back. Here is some additional info I
know now that I didn't know before.

In services when I try to start MS Software Shadow copy provider service I
get error 1053. and when I run "vssadmin list writers" I get "MSDE Writer",
"WMI Writer", "MS Writer (boot state)" and "MS writer (service State)".

PS. No other running programs except items that normally load during bootup.

 

[Twayne]

Thanks for responding Twayne,

I will try that shortly and report back. Here is some additional
info I know now that I didn't know before.

In services when I try to start MS Software Shadow copy provider
service I get error 1053. and when I run "vssadmin list writers" I
get "MSDE Writer", "WMI Writer", "MS Writer (boot state)" and "MS
writer (service State)".

PS. No other running programs except items that normally load during
bootup.

Do you mean you can't start the services? Try setting to Automatic and
do a Restart. Assuming the Automatic sticks, that will sometimes
override whatever it is that keeps the Start button from working.
Sorry; no other ideas about what's keeping it from starting.

HTH,

Twayne

 

[tbrox]

Twayne,

I used the backup program that I found in the system tools area of windows
XP. I Don't know if it was NTbackup or not. It looked like a Veritas product
however the log file showed the exact same problem. Error creating volume
shadow copy. Error 8004230f.

I hope you or someone can help solve this problem.

 

[tbrox]

I found my fix just in case someone else is looking for the same solution.
Here it is:

This may not be applicable to your situation, however might be worth a look.
I have had similar problems with VSS on XP machines that turned out to be
caused by the MS Software Shadow Copy Provider Service (SwPrv). You should be
able to manually start and stop both VSS and SwPrv (net start vss) (net start
SwPrv). If VSS manually starts OK, but you get an error when trying to start
SwPrV, then you could have a permissions problem with it (account used to
start it? should be system account), or a registry error with the services
command line. I have run across several situations with XP machines where the
command line for the SwPrv service is incorrect.
Possible Solution (these instructions are for XP)
Open Control Panel, Administrative Tools, COMPONENT Services
Inside the Console Root folder, goto COMPONENT Services -> Computers -> My
Computer -> Com+ Applications.
On the top toolbar, click on View, Status (or click the Status button on the
toolbar).
You will see all Com+ applications and their statuses including the
Application ID and the PID (if currently running).
Make a note of the Application ID for the MS Software Shadow Copy Provider
entry.

Next check the command line used for the SwPrv service. Navigate back to the
top root folder. Inside the Console Root folder, goto Services (local). Note,
you can also get here from Control Panel, Administrative Tools, Services.
Find the MS Software Shadow Copy Provider Service and double click on it.
Notice the Path to Executable field. It will have an entry similar to the
following:
C:\WINDOWS\System32\dllhost.exe
/Processid:{xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx}
Check to make sure that the GUID inside the curly brackets is the exact same
as what you found in the Application ID in the first step. If it isn't, then
this is what is preventing the service from starting.
To correct, open regedit and navigate to
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SwPrv
Double click on the ImagePath value and make the necessary correction.
It is obviously a good idea to export a backup reg file of the above key in
case you make a mistake or need to restore the original settings.