Volume shadow copy hangs the computer

E

eddie1001

Problem Description: Whenever any of the three backup programs run and a file
they are going to backup is open -and Volume Shadow Copy Service is needed-
the PC hangs.
Backup programs:
GoodSynck
JungleDisk
Acronis
It is a long time that I am looking for a solution to this issue.
Operating System: WindowsXP

eddie1001
 
V

VanguardLH

eddie1001 said:
Problem Description: Whenever any of the three backup programs run and a file
they are going to backup is open -and Volume Shadow Copy Service is needed-
the PC hangs.
Backup programs:
GoodSynck
JungleDisk
Acronis
It is a long time that I am looking for a solution to this issue.
Operating System: WindowsXP

How is the VSC service configured? Go look in the services.msc applet.
Is it:

- Disabled?
- Automatic?
- Manual?

It should be set to Manual. This means anytime a program wants to use
it will result in that service starting up.

If it is not running now, what happens when you try to start it
yourself?
 
G

Gerry

Eddie

Select Start, Control Panel, Administrative Tools, Services and right
click on Volume Shadow Copy Service and select Properties. The StartUp
type
should be Manual. Is it?

The status is probably Stopped, Click on Start. Does it start? Click on
Stop. Does it stop?


--


Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~
 
E

eddie1001

Thank you Gerry. But Volume Shadow Copy Service Closes and opens well.
I already tried reregistering VSS .dll files but unsuccesfully

eddie1001
 
G

Gerry

Eddie

Have a look in the System and Application logs in Event Viewer for
Errors and Warnings and post copies here. Don't post any more than 48
hours ago.

You can access Event Viewer by selecting Start, Control Panel,
Administrative Tools, and Event Viewer. When researching the meaning
of the error, information regarding Event ID, Source and Description
are important.

A tip for posting copies of Error Reports! Run Event Viewer and double
click on the error you want to copy. In the window, which appears is a
button resembling two pages. Click the button and close Event
Viewer.Now start your message (email) and do a paste into the body of
the message. Make sure this is the first paste after exiting from
Event Viewer.

--


Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~
 
V

VanguardLH

eddie1001 said:
Thank you Gerry. But Volume Shadow Copy Service Closes and opens well.
I already tried reregistering VSS .dll files but unsuccesfully

Oh, so it is NOT the VSC service that is hanging as you said in your
Subject header. You just said that it started and stopped okay. It is
the backup programs that are creating the hang state. Yet tried
disabling your security programs during a backup (anti-virus,
anti-malware, host intrusion protection system (HIPS) employed in a
firewall, etc.)? Have you yet tried rebooting into Windows's Safe Mode
(with networking since one of the backup programs is actually a
copy-over-network service) and retrying these backups?

You mention Acronis. That is a company name, not a product name. So
WHICH of the Acronis products are you using? I have the TrueImage Home
product. Their Home edition does NOT support shadow copying. You have
to buy their Workstation edition to get VSC to work with it. They claim
VSC isn't needed in their Home edition but then why do they need it in
their Workstation version? You did not mention which Acronis product
you use or which edition of it or which version of it.

You mention JungleDisk. Jungledisk has you save copies of your files up
to a file server (i.e., it is an online backup service). Most of these
types of online storage services are just copy-over-network providers.
They don't support VSC. You get to copy the same files you could with
Windows Explorer, and that excludes locked files. They don't mention
supporting VSC by their local client you download and run on your host.
Their manuals are at http://www.jungledisk.com/support_userguides.aspx
but I wasn't going to bother scanning through all of them. You never
mentioned WHICH version of Jungledisk's service that you use. Their
Desktop Edition user guide does not contain "shadow", "vsc", or "vss"
anywhere in it. So what make you think what you use includes support
for VSC? There is mention in the Workgroup Edition user guide of a
backup option to include locked files. That doesn't necessarily mean it
uses the Volume Shadow Copy service. Acronis TI Home claims it can also
backup locked files but it doesn't use VSC (and Acronis won't reveal how
they do it). You could go ask in their forums to see if other users
know a solution (http://forum.jungledisk.com/).

You mention GoodSynck. Google found no matches on products with that
title. GoodSync exists but, again, it has more than one edition (Free
and Pro). You never mentioned WHICH one you use. I went to
http://www.goodsync.com/manual.html and see they have a "Copy Locked
Files" option that supposedly makes use of VSC. I don't know that
product. The place to ask regarding problems with it is the author of
that program (http://support.goodsync.com/php/gsss/main). They do not
provide forums to ask other users about the problem.
 
E

eddie1001

Gerry and VanguardLH:
I have just posted a long reply with all the data you were asking and ata
the end when I clicked the send button the system was unavailable and all my
answer was lost.
The las thing I was saying that Acronis suggests the followin solution
although for the Echo version and not the Home version:
http://kb.acronis.com/content/1657
"When there is Acronis True Image installed on the machine, NTBackup may try
using Acronis VSS Provider to operate."
I already made the registry change and will try ntbackup but I am sending
this message before trying in case my computer hang again.
Regards
 
E

eddie1001

Helo VanguardLH

Finally I arrived to the solution.

Acronis was to blame. The following link tells you about the problem with
Acronis and Ntbackup.

http://kb.acronis.com/content/1657

And I found out that all my Backup programs had the same problem.

After disabling Acronis all of them worked perfectly well.

Regards,
 
E

eddie1001

Hello Gerry

Finally I arrived to the solution.

Acronis was to blame. The following link tells you about the problem with
Acronis and Ntbackup.

http://kb.acronis.com/content/1657

And I found out that all my Backup programs had the same problem.

After disabling Acronis all of them worked perfectly well.

Regards,
 
G

Gerry

Glad it's sorted Eddie.


--


Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~
 

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