Service Pack, Access stand-alone

[Vel.]

Hello,

I've recently posted, and posted a while back about this
problem, and though I got many suggestions, and many
people seemed to go out of their way to help me, my
problem was never resolved. I was wondering if any new
options may have opened up, or if anyone has an idea on
how to solve my dilema, so here it is:

I own MS Access 2000. I do not, however, own Microsoft
Office 2000. I have Access installed on an XP computer.
I need to back up my databases regularly by copying them
(front and back end) onto CD. Unfortunately, when I move
them from the CD back to the hard drive they are usually
corrupted with the "Cannot find file; Connection to
network may have been lost" error. I've been told this
error is fixed by Service Pack 1 for Office 2K.
Unfortunately, I can't install that SP without the Office
2K CD which I don't have (and am unsure of the results of
the install without having office installed anyway). I
do, however, have the Access 2000 CD, as that is the
product I purchased. So far, I've had an exceeding
amount of difficulty getting any sort of specific support
from Microsoft, more often getting generic responses to
keywords in my email or being strung along a long
automated phone system (or else being told I have to pay
for support). There must be a way to overcome this, and
I would very much like to know what it its.

Thank You,

Vel

 

[david epsom dot com dot au]

Order (and pay for) a replacement CD.
The replacement CD will be whatever they have in stock.
If they have Access 2K CD's in stock, they will probably
be at least SR1.

(david)

 

[Vel]

Now, the thing is I already have the CD. Maybe I could
send it in and get a replacement for free with the
update. I'd say it's pretty bad business to give someone
a broken product and refuse to do anything about it
because it's over a year old.

 

[Margaret Bartley]

So, did you ever get the issue resolved?

Now, the thing is I already have the CD. Maybe I could
send it in and get a replacement for free with the
update. I'd say it's pretty bad business to give someone
a broken product and refuse to do anything about it
because it's over a year old.