Server shuts down...no log HELP!


B

bill artemik

We have a Windows 2000 Server that has been running fine for two years. Two
weeks ago the server started to just shut down. There is nothing in the log,
there is no dump file (leading me to believe this is a hardware issue.) It's
like the OS does not have any say in the matter.

We ran a memory test (MemTest86) and that came out fine on all 7 tests. This
is a Windows 2000 server on an Intel Pentium 4 CPU, 2.8GHz. 2 SATA 120 GB
hard drives with a software RAID and 1GB RAM.

We opened the case and the fans are spinning and I didn't see any
extraordinary dust build up on any of the boards or the heatsink. Is there a
utility I can use to test determine the heat of the CPU during a load?

Once the server shuts down (we seem to think this happens around 8:00 PM to
1:00 AM but we cannot confirm the time.) The system is set to autostart if
it loses power but this server does not restart itself.

I'm open to ANY suggestions at this point. This is a VoIP server for our
phone system and we cannot afford for it to keep shutting down like this.
 
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P

philo

Once the server shuts down (we seem to think this happens around 8:00 PM to
1:00 AM but we cannot confirm the time.) The system is set to autostart if
it loses power but this server does not restart itself.

Since it does not restart...it *might* be a tarnished connection in the
powersupply/motherboard connector.

I'd probably disconnect all hardware and check conenctions
 
D

Dave Patrick

If the event logs are blank then it sounds like the files are corrupt.
Control Panel|Administrative Tools|Services|Event Log Service|General, set
the "Startup Type:" to "Disabled" restart the pc, then delete (or move) the
corrupt *.evt file(s) from %systemroot%\system32\config then set the Event
Log Service "Startup Type:" back to "Automatic", restart for effect.

--

Regards,

Dave Patrick ....Please no email replies - reply in newsgroup.
Microsoft Certified Professional
Microsoft MVP [Windows]
http://www.microsoft.com/protect

:
| We have a Windows 2000 Server that has been running fine for two years.
Two
| weeks ago the server started to just shut down. There is nothing in the
log,
| there is no dump file (leading me to believe this is a hardware issue.)
It's
| like the OS does not have any say in the matter.
|
| We ran a memory test (MemTest86) and that came out fine on all 7 tests.
This
| is a Windows 2000 server on an Intel Pentium 4 CPU, 2.8GHz. 2 SATA 120 GB
| hard drives with a software RAID and 1GB RAM.
|
| We opened the case and the fans are spinning and I didn't see any
| extraordinary dust build up on any of the boards or the heatsink. Is there
a
| utility I can use to test determine the heat of the CPU during a load?
|
| Once the server shuts down (we seem to think this happens around 8:00 PM
to
| 1:00 AM but we cannot confirm the time.) The system is set to autostart if
| it loses power but this server does not restart itself.
|
| I'm open to ANY suggestions at this point. This is a VoIP server for our
| phone system and we cannot afford for it to keep shutting down like this.
|
|
 
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B

bill artemik

Dave,

The log files are not empty, there is just no indication of the reason the
system shut down. I know it restarted because the event log program logs
when it was restarted (when the user turned on the machine again.)

We checked the contacts for the power supply and replaced the power supply
with a higher wattage unit in the event it was overloading (not much in the
box other than 2 disk drives, 2gb RAM and a video card...pretty basic file
sharing type server.) It has a software RAID running.

Bill
 

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