server sending wrong faxes


J

Joe Hurst

I have Windows Shared Fax Services set up on a Windows 2003 server; clients
are using Windows XPsp2 with the shared faxprinter from the server loaded &
are faxing via Outlook 2000 with fax transport service.

The problem I am having is this:

We are faxing .rtf documents from the workstations to several locations
(these are reports to certain clients we have). Occasionally a report will
appear to be sent yet not show up in the outbox of outlook or in the fax
console logs. We later have to resend these. Then, at some point sometimes
up to 4 weeks later, a different report will be sent by a different user on
a different workstation yet the first fax that I mentioned (the one that
"disappeared") will actually be sent (thus sending the wrong report to the
wrong client). The Outlook Sent Items folder shows the current report as
being sent, but the fax console shows the wrong report under the correct
report's entry (we different report numbers for each fax we sent in the
subject line). This has happened a few times so far.

I feel that I've narrowed the problem down to the point that Outlook fax
transport passes the report to the report to the Fax server but before
Microsoft Shared Fax Service adds on the cover page.

My question are: Is there any way to trace this procedure? How does
Outlook pass whatever is being faxed to the server? Where is the document
held on the server before having a cover page added to it? How does the
faxserver know which document to add which cover page to? (we use this
fairly regularly, so having 2-3 faxes going at once is not uncommon)

Unfortunately I've been unable to find very little documentation about
Shared Fax Services, it seems to be a very under supported feature.
 
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J

Joe Hurst

Just in case anyone is interested, I opened a case w/ MS & after half a day
on the phone, I think I may have this finally resolved. What was discovered
was that on the faxserver there was corrupted jobs stuck in the print
spooler folder. We couldn't determine what initially caused them but there
were a couple in there from several months ago. I was able to delete them
from the C:\Windows\System32\Spool\Printers folder. Now its just a matter
of keeping an eye on the print spooler to make sure this doesn't happen
again.
 
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R

Raghavendra R [MSFT]

What kind of files are they? TIFF files or prn files or something else? Did
you confirm that the wrong report was indeed stuck in that folder?

Your answers will be appreciated.

--
Raghavendra R
Microsoft Printing, Imaging and Fax Team
This posting is provided "AS IS" with no warranties, and confers no rights.
Please do not send email directly to this alias. This alias is for newsgroup
purposes only.'
 

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