A
AlmightyJay
We are having problems getting the correct username to display on our
banner/separator pages. All of our workstations are running Windows
Vista and our print server is running Windows 2008. Here are the steps
to re-produce the issue:
1. User A logs into a Vista workstation
2. User A prints a job to a network printer (a printer test page is
sufficient enough to reproduce this problem). The separator page
correctly displays User A as the sender.
3. User B then "Switch Users" and logs into the same workstation (User
A is still logged in)
4. User B prints a job to a network printer. The separator page still
displays User A as the sender.
By troubleshooting further, here is what I have been able to
determine:
- This problem occurs on both Windows Vista and Windows 2008 Server.
Windows XP appears to be fine.
- This problem is not printer specific. I can re-produce this problem
by printing to various brands/models of printers (HP, Canon, etc)
- This problem is not separator file specific. I can choose any
separator file (.sep) and still reproduce the problem. The file we are
currently using is C:\Windows\system32\sysprint.sep
- Logging off User A makes no difference. Even if User A is fully
logged off the separator page for User B is still wrong.
- Re-starting the spooler service seems to temporarily fix the
problem. Once the PC is rebooted the problem re-appears.
- Using the Web Interface of the printer it appears that the username
is correct. The printer log correctly reports that the job was sent by
User B.
banner/separator pages. All of our workstations are running Windows
Vista and our print server is running Windows 2008. Here are the steps
to re-produce the issue:
1. User A logs into a Vista workstation
2. User A prints a job to a network printer (a printer test page is
sufficient enough to reproduce this problem). The separator page
correctly displays User A as the sender.
3. User B then "Switch Users" and logs into the same workstation (User
A is still logged in)
4. User B prints a job to a network printer. The separator page still
displays User A as the sender.
By troubleshooting further, here is what I have been able to
determine:
- This problem occurs on both Windows Vista and Windows 2008 Server.
Windows XP appears to be fine.
- This problem is not printer specific. I can re-produce this problem
by printing to various brands/models of printers (HP, Canon, etc)
- This problem is not separator file specific. I can choose any
separator file (.sep) and still reproduce the problem. The file we are
currently using is C:\Windows\system32\sysprint.sep
- Logging off User A makes no difference. Even if User A is fully
logged off the separator page for User B is still wrong.
- Re-starting the spooler service seems to temporarily fix the
problem. Once the PC is rebooted the problem re-appears.
- Using the Web Interface of the printer it appears that the username
is correct. The printer log correctly reports that the job was sent by
User B.