sending PDF docs

[Jeff Smith]

I have clients using Quickbooks account sotware that
generate pdf docs. when they send the relevant pdf doc via
outlook 2000 to ANY external account (beit hotmail or any
other business account)the mail never arrives. If I send
any other pdf-the mail never arrives.If I send any other
attachement-the mail arrives. I have adobe reader on all
clients they al have full access to full V of outlook
2000. Its not even that the attachment gets stopped at teh
mail ot SMTP server and the mail continue's through. The
email just vanishes into some void. ANY clues or help
would be much appreciated.regards

 

[Rob Schneider]

Separate the issues. The issue is that PDF files (no matter how
created) are not getting through. It's also unrelated to having Adobe
Reader. It surely is a mystery, though.

Ideas:
1. rename the pdf doc to have another extension, e.g a.pdf to a.abc adn
then send.
2. Send the file to your own email address

3. Are you sending vika Quickbooks mail sending capability, or Outlook?

4. Use another email client to try, e.g. Outlook Express, Mozilla
(download for free from www.mozilla.org) to identify if it's the mail client

5. Use another SMTP server.


Hope this is useful to you. Let us know.

rms

 

[Jeff Smith]

Many thanks for your reply and help......
I have tried changing the extention and using other mail
clients-ie:the ones you mentioned and still I cannot get
it through. I even tried sending from my hotmail to my
company account and it never got through-the only way I
managed to send it too myself was to send it from my
hotmail to my hotmail.
very very bizarre........there are no rules or filters set
either..................
the only thing I can now try is another SMTP server I
think, & its not likely the powers that be will allow me
to do this......
I am totally bemused about this
J

 

[jeff]

the mails are sent from outlook not quickbooks

-----Original Message-----
Separate the issues. The issue is that PDF files (no matter how
created) are not getting through. It's also unrelated to having Adobe
Reader. It surely is a mystery, though.

Ideas:
1. rename the pdf doc to have another extension, e.g a.pdf to a.abc adn
then send. extensions is
going on. doing naughty
things to the desktop computer file content
(unlikely) or probablem with email client and attachments

2. Send the file to your own email address

3. Are you sending vika Quickbooks mail sending capability, or Outlook?

4. Use another email client to try, e.g. Outlook Express, Mozilla
(download for free from www.mozilla.org) to identify if it's the mail client

5. Use another SMTP server.


Hope this is useful to you. Let us know.

rms





.

 

[Arto Rantala]

I have clients using Quickbooks account sotware that
generate pdf docs. when they send the relevant pdf doc via
outlook 2000 to ANY external account (beit hotmail or any
other business account)the mail never arrives. If I send
any other pdf-the mail never arrives.If I send any other
attachement-the mail arrives. I have adobe reader on all
clients they al have full access to full V of outlook
2000. Its not even that the attachment gets stopped at teh
mail ot SMTP server and the mail continue's through. The
email just vanishes into some void. ANY clues or help
would be much appreciated.regards

To answer your question, allow me to quote one of the greatest villains in
motion picture history, Dr. Evil:

Zip It.

Ergo, compress the pdf into a zip file and see if it gets through that way.
You could even add a password to the zip to make it un-unzippable to
possible mail scanners.

 

[Guest]

I am also having a similar issue. However, I am having an
issue attaching PDF's and being able to forward them with
Outlook. I have no trouble with other file types, and
even more perplexing is I can open older messages that
have PDF's attached. Any suggestions?