Sending a document to print causes the Windows 2003 print queue of that printer to go offline

[Peeky]

Have a situation where sending a document (any) to print causes the
Windows 2003 print queue/printer of that printer to go offline. The
queue remains offline until the printer is power cycled. We can then
print a single job before the queue/printer goes offline again.

Was working fine, no changes made. We also have this printer and queue
on another server and we get the same problem. Funny though if the
printer is created on a Windows 2000 box the printer remains online
after a document has printed.

David

 

[Alan Morris [MSFT]]

Do any error pages print from the device?

What language are the drivers, Postscript, PCLXL, PCL5, PCL6?

Check the manufacturer site for updated firmware.

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no rights.

 

[Peeky]

No errors on the device and the print driver is PCL5c. I will check for
firmware but this is a huge multi function device - RICOH MX-2700N.

Do any error pages print from the device?

What language are the drivers, Postscript, PCLXL, PCL5, PCL6?

Check the manufacturer site for updated firmware.

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no rights.

Have a situation where sending a document (any) to print causes the
Windows 2003 print queue/printer of that printer to go offline. The
queue remains offline until the printer is power cycled. We can then
print a single job before the queue/printer goes offline again.

Was working fine, no changes made. We also have this printer and queue
on another server and we get the same problem. Funny though if the
printer is created on a Windows 2000 box the printer remains online
after a document has printed.

David

 

[Peeky]

I meant SHARP!

No errors on the device and the print driver is PCL5c. I will check for
firmware but this is a huge multi function device - RICOH MX-2700N.

Do any error pages print from the device?

What language are the drivers, Postscript, PCLXL, PCL5, PCL6?

Check the manufacturer site for updated firmware.

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no rights.

Have a situation where sending a document (any) to print causes the
Windows 2003 print queue/printer of that printer to go offline. The
queue remains offline until the printer is power cycled. We can then
print a single job before the queue/printer goes offline again.

Was working fine, no changes made. We also have this printer and queue
on another server and we get the same problem. Funny though if the
printer is created on a Windows 2000 box the printer remains online
after a document has printed.

David