Send/Receive error - 3rd try

[Guest]

Hi,

After removing and reinstalling Outlook, the problem persists: Outlook gets
stuck when sending / receive, for no apparent reason. I reinstalled it,
deleted all acounts and created new ones, to no avail. Am I condemned to
reinstalling Windows?


Thanks
Luis

 

[Guest]

Are there any error messages and/or numbers?

 

[Guest]

hi, thanks for your reply. The error number is 8004210A.

 

[Guest]

Are you using Norton or McAfee for antivirus? Turn off scanning incoming and
outgoing email, this will not affect your security.

 

[Guest]

Kathleen, thanks. I am using Bitdefender, and did not make any changes in the
configuration prior to problem starting. I turned off "Real Time Protection",
but am afraid of incoming virus.

PS - no way. Even with V turned off problem persists.

 

[Guest]

I would turn that right back on. What you can check is your polling frequency
and make sure you don't have antivirus scanning your incoming and outgoing
mail.

 

[Guest]

Thanks. Bitdefeneder is back on. I found the way to stop scanning in and
outgoing e-mails, and also increased server timeouts - after reinstalling
Outlook they were quite short.


The outgoing message is still stuck, and there is no inbound traffic,
altough I know I have messages in the server, via a webmailer.

I started OL on safe mode, to delete the outgoing message, and performed
Send / receive, to no avail...

 

[Guest]

Sorry, I do not know if this helps: when I reinstalled OL, it did not create
a new Outlook.pst file. I had the old one renamed prior to installation, but
OL would not start and I had to give it back the normal name.

 

[Guest]

Try to deal with your stuck outgoing message first:

http://www.howto-outlook.com/faq/messagestuckinoutbox.htm

 

[Guest]

Kathleen, thanks, but I decide to reinstall everything, from Windows. I've
been trying to sort this out since wednesday.

I do not understand why even Repair option when reinstalling Windows did not
work!

Anyway, thanks for your assistance.

Luis