The messaging interface has returned an unknown error


S

Scott Slade

I have just opened up a hotmail account and have downloaded 'Oulook
Connector' from the Microsoft website which enables synchronisation of my
hotmail mail to Outlook, however although the installation seemed fine I am
unable to create a new mail, send/receive or even view my email accounts.
These are the error messages I am getting:
New Mail:
The messaging interface has returned an unknown error. If the problem
persists, restart Outlook

Viewing Email Accounts:
Email Accounts - The operation failed due to a registry or installation
problem.Restart Outlook and try again. If the problem persists, please
reinstall

Send/Receive:
No message received nothing happens.

I have uninstalled the Outlook Connector and have re-installed the Outlook
programme onto my computer with no effect ?

Help Please !!

Scott
 
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S

Scott Slade

thanks for quick reply Diane,

I tried Office diagnostics (detect and repair)
I select Detect and Repair and it just keeps coming up with:
Please wait while Windows configures Microsoft Office Professional Edition
2003, Gathering required information.......

Once finished it comes up with
Microsoft Office Professional Edition 2003 Setup completed successfully
pressed ok and then nothing seems to happen

I haven't tried a new profile do you mean a new login account for the
computer ?


Diane Poremsky said:
Did you try a new profile?
Did you try office diagnostics (detect and repair)?

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

Let's Really Fix Outlook 2010
http://forums.slipstick.com/forumdisplay.php?f=34

Scott Slade said:
I have just opened up a hotmail account and have downloaded 'Oulook
Connector' from the Microsoft website which enables synchronisation of my
hotmail mail to Outlook, however although the installation seemed fine I
am
unable to create a new mail, send/receive or even view my email accounts.
These are the error messages I am getting:
New Mail:
The messaging interface has returned an unknown error. If the problem
persists, restart Outlook

Viewing Email Accounts:
Email Accounts - The operation failed due to a registry or installation
problem.Restart Outlook and try again. If the problem persists, please
reinstall

Send/Receive:
No message received nothing happens.

I have uninstalled the Outlook Connector and have re-installed the Outlook
programme onto my computer with no effect ?

Help Please !!

Scott
 
D

Diane Poremsky [MVP]

No, just a new outlook profile. Go to control panel, mail and make a new
profile- keep your current one for now.
--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

Let's Really Fix Outlook 2010
http://forums.slipstick.com/forumdisplay.php?f=34

Scott Slade said:
thanks for quick reply Diane,

I tried Office diagnostics (detect and repair)
I select Detect and Repair and it just keeps coming up with:
Please wait while Windows configures Microsoft Office Professional Edition
2003, Gathering required information.......

Once finished it comes up with
Microsoft Office Professional Edition 2003 Setup completed successfully
pressed ok and then nothing seems to happen

I haven't tried a new profile do you mean a new login account for the
computer ?


Diane Poremsky said:
Did you try a new profile?
Did you try office diagnostics (detect and repair)?

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

Let's Really Fix Outlook 2010
http://forums.slipstick.com/forumdisplay.php?f=34

Scott Slade said:
I have just opened up a hotmail account and have downloaded 'Oulook
Connector' from the Microsoft website which enables synchronisation of
my
hotmail mail to Outlook, however although the installation seemed fine
I
am
unable to create a new mail, send/receive or even view my email
accounts.
These are the error messages I am getting:
New Mail:
The messaging interface has returned an unknown error. If the problem
persists, restart Outlook

Viewing Email Accounts:
Email Accounts - The operation failed due to a registry or installation
problem.Restart Outlook and try again. If the problem persists, please
reinstall

Send/Receive:
No message received nothing happens.

I have uninstalled the Outlook Connector and have re-installed the
Outlook
programme onto my computer with no effect ?

Help Please !!

Scott
 
S

Scott Slade

Thankyou Diane, the new Outlook profile has been set up, imported my previous
..pst file and everything is working fine. Many thanks for your
time.regards.Scott

Diane Poremsky said:
No, just a new outlook profile. Go to control panel, mail and make a new
profile- keep your current one for now.
--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

Let's Really Fix Outlook 2010
http://forums.slipstick.com/forumdisplay.php?f=34

Scott Slade said:
thanks for quick reply Diane,

I tried Office diagnostics (detect and repair)
I select Detect and Repair and it just keeps coming up with:
Please wait while Windows configures Microsoft Office Professional Edition
2003, Gathering required information.......

Once finished it comes up with
Microsoft Office Professional Edition 2003 Setup completed successfully
pressed ok and then nothing seems to happen

I haven't tried a new profile do you mean a new login account for the
computer ?


Diane Poremsky said:
Did you try a new profile?
Did you try office diagnostics (detect and repair)?

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

Let's Really Fix Outlook 2010
http://forums.slipstick.com/forumdisplay.php?f=34

I have just opened up a hotmail account and have downloaded 'Oulook
Connector' from the Microsoft website which enables synchronisation of
my
hotmail mail to Outlook, however although the installation seemed fine
I
am
unable to create a new mail, send/receive or even view my email
accounts.
These are the error messages I am getting:
New Mail:
The messaging interface has returned an unknown error. If the problem
persists, restart Outlook

Viewing Email Accounts:
Email Accounts - The operation failed due to a registry or installation
problem.Restart Outlook and try again. If the problem persists, please
reinstall

Send/Receive:
No message received nothing happens.

I have uninstalled the Outlook Connector and have re-installed the
Outlook
programme onto my computer with no effect ?

Help Please !!

Scott
 
B

Brian Tillman [MVP - Outlook]

Thankyou Diane, the new Outlook profile has been set up, imported my
previous
.pst file and everything is working fine. Many thanks for your
time.regards.Scott

Importing always loses data. That's not a recommended way to transfer data
from one Outlook to another. Why didn't you simply add your existing PST to
the new profile, rather than creating a new PST?
 
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S

Scott Slade

Once the new profile had been set up, within Outlook I went to
File-Open-Outlook Data File and selected my .pst file that I had always used.
I didn't create a brand new .pst file and I probably used the incorrect term
of importing in my previous post. Is this how you would have resolved this ?
 
B

Brian Tillman [MVP - Outlook]

Once the new profile had been set up, within Outlook I went to
File-Open-Outlook Data File and selected my .pst file that I had always
used.
I didn't create a brand new .pst file and I probably used the incorrect term
of importing in my previous post. Is this how you would have resolved this ?

I would not call that importing. Importing is using File>Import and Export.
What you did is the correct way to add data to Outlook. I usually add PSTs to
Outlook from within the Mail applet in Control Panel before starting Outlook.
 
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