Send/ Receive Errors

[bheggie]

I get the following message on a pc running windows xp pro and outlook 2002;
'Sending and Receiving' reported error (0x800CCC0f)' 'The connection to the
server was interupted. If this problem continues, contact your Server
Administrator or Internet Service Provider (ISP).' If I do a manual send and
receive it works most of the time with few errors. If I set it up to
automaticlly check at 15 minutes it hangs evertime.

I have tried creating new profiles, deleting the srs file, turning off email
scanning in Trend Internet Security 2007, uninstalling Outlook 2002 and
reinstalling it, selective startup using msconfig, deleting winsock and
winsock2 in the registry, and reinstalling TCP/IP Protocals to no avail.

Any help will be greatly appreciated.

 

[K. Orland]

Have you read this information, provided by Microsoft:

http://support.microsoft.com/kb/813514

 

[bheggie]

Yes, I have read most of the articles pertaining to this error that Microsoft
has put out.

 

[K. Orland]

Did you try any or all of the solutions? Often antivirus is the culprit, you
can disable the integration with Outlook or ideally, uninstall and reinstall
but omit the configuration to actively scan incoming and outgoing email.

 

[bheggie]

Yes, I tried everthing they have suggested. I have completely removed the
antivirus program from that pc with no change. The ironic thing about this is
it has been working fine for several months when this error occured.

 

[K. Orland]

I would suggest the following:

Close Outlook. Create a new profile, don't copy the old one but make a new
one:

http://www.howto-outlook.com/faq/newprofile.htm

Post back to let me know if this helps or not.

 

[bheggie]

I have already tried deleting the profile thru the mail icon in control panel
and creating a new one. That did not help. Also today I have been trying a
new approach. I have turned off the automated send/receive and been doing it
manually and have discovered that on about the third time it does the same
thing. I have been waiting about 20 minutes each time to check.

 

[K. Orland]

Did you restart your PC inbetween removing the old profile and creating the
new one? Are you using a protection Suite such as Norton or McAfee that also
includes a firewall?

 

[bheggie]

Yes, I did restart the pc after creating the new profile. Yes, I use Trend
Internet Security 2007 which has a firewall but I have completely removed the
program from the system. I have also tried disabling Windows Firewall with no
change.

 

[K. Orland]

Check your Outlook Add Ins and Coms to see what's integrating with Outlook.

 

[bheggie]

No Add Ins and Coms are installed. The Trend Micro Internet Security
Anti-Spam was active but I uninstalled the program and it has been removed.

 

[K. Orland]

If you removed your security suite after creating a new profile, I would
delete the profile again and restart the PC. Then I would recreate the
profile.

You may also want to see if your PST has any corruption and scan it for
errors but you must do this while Outlook is closed. Use scanpst.exe to do
this. If it finds any errors during the scan, run it again until no further
errors are found and repaired.

 

[bheggie]

I deleted the security suite and restarted the pc before I created the new
profile. I ran the scanpst.exe and found no errors after it ran. Since I have
not said it before, thank you so much for all you help.

 

[K. Orland]

Is this the method you followed to create a new profile:

http://www.howto-outlook.com/faq/newprofile.htm

 

[bheggie]

Yes, I had found that link earlier in another post and printed it.

 

[Jake]

I have a similar error message. I can send a "new drafted message" which goes
to the outbox and when clicking on Send/Receive, the outbox message will send
okay but there is another mystery message that tries to send each time but
ends in an error message. This happens each and every time I send/receive in
Outlook (Teacher and Student edition 2003) Also if I were to uninstall this
program, will I lose all my email folders and emails within the folder,
should I back them all up and then uninstall and reinstall the program?

 

[K. Orland]

Jake perhaps you have a message stuck in your Outbox? Do you see one or not?
Also, if you uninstall Outlook as long as you keep a copy of your PST you'll
be good. This is the Outlook data file that holds your contacts, email,
calendar entries, etc.

bheggie, have you tried running a detect and repair from the Help Menu?

 

[bheggie]

Yes, I have ran the repair from the help menu.

Jake perhaps you have a message stuck in your Outbox? Do you see one or not?
Also, if you uninstall Outlook as long as you keep a copy of your PST you'll
be good. This is the Outlook data file that holds your contacts, email,
calendar entries, etc.

bheggie, have you tried running a detect and repair from the Help Menu?

 

[imillersun]

I am having similar problems. I have a new computer with xp installed. I
installed Outlook 2003 and am constantly getting "requesting data from the
server" messages. It also hangs up and I get error messages saying it can't
send. I use an outside source for our company e-mail and have 17 other
computers running the same configuration with no problem. Is there a setting
in XP or Outlook that I need to change?

 

[Brian Tillman]

I have a similar error message. I can send a "new drafted message"
which goes to the outbox and when clicking on Send/Receive, the
outbox message will send okay but there is another mystery message
that tries to send each time but ends in an error message.

Possibly a stuck read receipt. See if this helps:
http://www.howto-outlook.com/howto/deletereadreceipt.htm