Send Fails but No Message!

  • Thread starter Thread starter ShasteBob
  • Start date Start date
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ShasteBob

Windows mail on Vista is failing to send mail, but mail item moves from
outbox to sent mail, and there is no message indicating failure. Outlook on
the other hand gives a fail to connect to SMTP server message. Why does
Windows mail fail to alert me to the fact that the mail never got sent??
 
Which antivirus are you running? Some of them are not very
compatible with Windows Mail.
 
ShasteBob said:
Windows mail on Vista is failing to send mail, but mail item moves from
outbox to sent mail, and there is no message indicating failure. Outlook
on
the other hand gives a fail to connect to SMTP server message. Why does
Windows mail fail to alert me to the fact that the mail never got sent??
Click to expand...

Your anti-virus is set to scan email, so it interposes a proxy between
WinMail and your SMTP server (also between the POP3 server and WinMail.
When the proxy receives the message it tells WinMail the message has been
received, but by the time the scanning is finished the server has timed out
and therefore never receives the message.

Email scanning should be turned off in any anti-virus. Also exclude EML
files from the scan. It provides no protection not provided by the regular
resident protection.
Besides that, McAfee and Norton are not compatible with Windows Mail and
Outlook Express and should be uninstalled. The latest version of Trend's
anti-virus seems to be causing problems too.
 
It's one of the three antivirus programs that cause problems in
Windows Mail the most often. The other two are McAfee
and Trend.

Just disabling part of all of the Norton antivirus program seldom
helps; you usually have to uninstall it instead. You then often
need to run this cleanup program to take care of what its
rather poor uninstall program leaves behind:

<http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2005033108162039>

You may even need to remove your email account under Windows
Mail, then restart Windows Mail and add the account again.

If this cures your problem, you may want a replacement antivirus
program that doesn't cause such problems in Windows Mail.
I recommend either avast! or AVG, either one with a custom
install where you tell it to leave out the parts that scan email.

http://www.avast.com/eng/avast_4_home.html

http://free.grisoft.com/ww.download?prd=afe
 
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