Send e-mail on behalf of someone else

[Johan]

Can someone please give me the steps to setup the users of my helpdesk
account, so that when they send mail for the help desk it will appear as
follows: "Joe Soap on behalf of Help Desk"

 

[Diane Poremsky [MVP]]

Exchange server? Are they opening the Help desk account in their profile, as
a secondary mailbox? Make them delegates of the Help mailbox.

 

[Johan]

Yes they are opening the Help Desk account in their profile as secondary, and
they are delegates of the Help Mailbox, but I can't seem to get it to say
"Joe Soap on behalf of Help Desk"

 

[Diane Poremsky [MVP]]

Do they have send as permission for the help desk acct? Look in the AD.