L
Lushington
I have a friend with XP Home sp3. The computer was infested with Windows
Protection Suite. This was removed with a combination of Malwarebytes
Anti-Malware and manual deletion (MBAM didn't get it all). There are no
relevant hits for "protection" or "suite" searching either with Windows
Explorer or regedit, but there are 2 leftover bits of odd behavior.
Task manager does not run. There is no error message, just nothing happens.
We have reset the registry keys but this didn't help. Using a copy of
taskmgr.exe from a clean machine also did not work.
Although there is an active and uptodate Symantec Antivirus Corporate
Edition installed, Windows Security Center still reports that "Windows
Protection Suite reports that it is up to date and virus scanning is on."
Uninstalling and reinstalling SAV CE is not an option; he doesn't have the
install media. I realize that he could just remove it entirely and install
something else, such as NOD32, but at the moment he's not willing to do so.
Similarly, the Task Manager issue probably is best dealt with by a clean
install. That too isn't a real option for him at the moment.
Short of reinstalling Windows and/or the antivirus app, any suggestions?
Protection Suite. This was removed with a combination of Malwarebytes
Anti-Malware and manual deletion (MBAM didn't get it all). There are no
relevant hits for "protection" or "suite" searching either with Windows
Explorer or regedit, but there are 2 leftover bits of odd behavior.
Task manager does not run. There is no error message, just nothing happens.
We have reset the registry keys but this didn't help. Using a copy of
taskmgr.exe from a clean machine also did not work.
Although there is an active and uptodate Symantec Antivirus Corporate
Edition installed, Windows Security Center still reports that "Windows
Protection Suite reports that it is up to date and virus scanning is on."
Uninstalling and reinstalling SAV CE is not an option; he doesn't have the
install media. I realize that he could just remove it entirely and install
something else, such as NOD32, but at the moment he's not willing to do so.
Similarly, the Task Manager issue probably is best dealt with by a clean
install. That too isn't a real option for him at the moment.
Short of reinstalling Windows and/or the antivirus app, any suggestions?