SECURITY ALERT

[Guest]

i didn't have virus protection for about 24 hours and my computer got flooded
with spyware...i have cleaned it all up now, but there is still the little
"help and support" icon (a little question mark inside of a blue circle) on
my task bar. every 20 seconds or so a message pops up that my computer is
infected and has a vital error. also, my homepage is automatically set to a
site for downloading antispyware, i believe it's called syssecuritysite.com,
and i can not change it. does anyone recognize these symptoms as a virus or
am i just insane?

 

[Ben M. Schorr - MVP]

Aloha Hawaii425,

Well, at the least it sounds like you've got a browser hijack spyware infection.
What anti-spyware software are you using?

-Ben-
Ben M. Schorr - MVP
Roland Schorr & Tower
http://www.rolandschorr.com
Microsoft OneNote FAQ: http://www.factplace.com/onenotefaq.htm

 

[David H. Lipman]

From: "Hawaii425" <[email protected]>

| i didn't have virus protection for about 24 hours and my computer got flooded
| with spyware...i have cleaned it all up now, but there is still the little
| "help and support" icon (a little question mark inside of a blue circle) on
| my task bar. every 20 seconds or so a message pops up that my computer is
| infected and has a vital error. also, my homepage is automatically set to a
| site for downloading antispyware, i believe it's called syssecuritysite.com,
| and i can not change it. does anyone recognize these symptoms as a virus or
| am i just insane?
| --
| help is appreciated



Two part reply..

Perform Part 1 then perform Part 2.

If the first two parts don't work, perform the alternate section.

It is suggested that you execute each tool in Normal Mode then in Safe Mode.

If you are using any version of Sun Java that is prior to JRE Version 5.0,
then you are strongly urged to remove any/all versions that are prior to JRE/JSE
Version 5.0. There are vulnerabilities in them and they are actively being exploited.
This is most likely why you got infected with malware.

Therefore, it is highly suggested that if there are any prior versions of Sun Java
to Version 5 on the PC that they be removed and Sun Java JRE/JSE Version 5.0 Update 7
be installed ASAP.

Simple check, look under...
C:\Program Files\Java

The only folder under that folder should be the latest version...

C:\Program Files\Java\jre1.5.0_07


http://www.java.com/en/download/manual.jsp



Part 1
-----------

Use noahdfear's SmitFraud, SpyAxe, SpyFalcon, et. al., removal tool -- SmitRem.exe
http://noahdfear.geekstogo.com/click counter/click.php?id=1

http://www.bleepingcomputer.com/forums/topic43659.html


Part 2
-----------

Download SmitFraud.exe from the URL --
http://www.ik-cs.com/programs/virtools/SmitFraud.exe

Execute; SmitFraud.exe { Note: You must accept the default of C:\McAfee }
Choose; Unzip
Choose; Close

NOTE: You may have to disable your software FireWall or allow WGET.EXE to go through your
FireWall to enable WGET.EXE to download the needed McAfee related files.

Execute; c:\mcafee\clean.bat
{ or Double-click on 'Clean Link' in c:\mcafee }

A final report in HTML format called C:\mcafee\Normal_ScanReport.HTML or
C:\mcafee\Safe_ScanReport.HTML will be generated. At the end of the scan, it will be
displayed in your browser (Opera, FireFox or Internet Explorer). However, if you are using
WinXP, Win2K or Win2003 your system will be left in a state where you will have to manually
shutdown/reboot the PC. On Win9x/ME platforms the report will not be shown in your bowser
but your PC will automatically be shutdown. It is suggested that you move the report out of
c:\mcafee before performing another scan.

It would be best to scan in both Safe Mode and in Normal Mode and save a copy of the HTML
report for each session.


ALTERNATE:

Part 1
-----------

Secured2K's SpyAxe, PSGuard, Smitfraud, Sinnaka and Alemod removal tool.

http://secured2k.home.comcast.net/tools/AntiPuper.exe

http://forums.mcafeehelp.com/viewtopic.php?t=65072


Part 2
-----------

S!ri's SmitfraudFix
http://siri.urz.free.fr/Fix/SmitfraudFix_En.php


Please Copy and Paste the contents of the HTML Log files;
C:\mcafee\Normal_ScanReport.HTML & C:\mcafee\Safe_ScanReport.HTML in your reply.

* * * Please report back your results * * *

 

[Malke]

i didn't have virus protection for about 24 hours and my computer got
flooded with spyware...i have cleaned it all up now, but there is still
the little "help and support" icon (a little question mark inside of a
blue circle) on
my task bar. every 20 seconds or so a message pops up that my computer is
infected and has a vital error. also, my homepage is automatically set to
a site for downloading antispyware, i believe it's called
syssecuritysite.com,
and i can not change it. does anyone recognize these symptoms as a virus
or am i just insane?

Funny, I thought I already answered this question from you elsewhere. Oh
well. In any case, your computer is not clean.

Go through these general malware removal steps systematically -
http://www.elephantboycomputers.com/page2.html#Removing_Malware

Make sure you do all the preparatory work. You may need to run HijackThis
and post your log to one of the specialty forums listed at the above site
(not here, please).

If the procedures look too complex - and there is no shame in admitting this
isn't your cup of tea - take the machine to a professional computer repair
shop (not your local version of BigStoreUSA).

Malke