Second Email (email 2) from email message not saving with contact

[Randy Hayes]

I recently upgraded to 2003 (from XP and prior from 2000, etc)

I see a partially working feature! Tell me if this is correct, or if I am
missing something here.

I typically have contacts with multiple email addresses (email, email 2,
email 3) and "display as"'s. In the past if I received an email from the
contact with an email that was not in the contact, I would dbl-click on the
email address, copy the address from the dialog that appeared. Open the
contact and then paste the new email into the proper email entry.

NOW, in 2003 it seems to automagically bring up the contact information.
And amazingly enough the email 2 entry is filled in with the email address
from the email that I started from...WOW, this is great.

The problem is, I save the contact and then re-open it and the information
is gone!

Am I missing something here?

Randy

 

[Russ Valentine [MVP-Outlook]]

Not here. Describe more completely what you are doing that seems
"automagically" to create a Contact Record for you. Double clicking an
e-mail address brings up the same properties dialog for the address that it
always has.

 

[Randy Hayes]

This has to be the strangest thing I have seen in Outlook (strange defined
toward end of this message).

Here is the setting leading up to this "issue"
- I have a contact, lets call him Bill Contact, that has an email
address set to (e-mail address removed).

Here is what happened.
- Bill Contact sent me an email from another email account (his work
account - for the record)

I wanted to add that to his contact as email 2
Here is exactly what I did.
- I double-clicked on his email address ([email protected]) in the
opened message. (in the past, that brought up a dialog of e-mail properties)

Here's what then happened:
- Outlook opened up the contact record for Bill Contact. AND in the
email 2 field there was his email that I had just double clicked on.
- In the email 1 field it still had the original (e-mail address removed)

I thought this was the sweetest thing I had seen yet. Here Outlook had
automatically done what I used to have to copy and paste and click around
for all in one little double-click.

But, then when I saved the contact record and brought it back up, it (email
2) was gone. I was able to double-click the email address endlessly and the
action would always be to bring up that record and fill in email 2. But,
never did it save it. The bad news was that I couldn't even bring up the
dialog to copy and paste from....needless to say I worked around it and put
out this origianl newsgroup message.

Now, the strange part. I just went back to duplicate the actions that I
described above...and to my shock...it now just brings up the e-mail
properties dialog like it did before.

So, it looked like for a while that Outlook 2003 finally knew what I wanted
to do when I double-clicked an email, but didn't know what I wanted to do
when I clicked save. Now it doesn't know any more. Strange! And now I
guess I can say "Not here" too!
It was like seeing a glimmer of a feature that I really liked, but then had
it taken away from me.

Not here. Describe more completely what you are doing that seems
"automagically" to create a Contact Record for you. Double clicking an
e-mail address brings up the same properties dialog for the address that it
always has.
--
Russ Valentine
[MVP-Outlook]

I recently upgraded to 2003 (from XP and prior from 2000, etc)

I see a partially working feature! Tell me if this is correct, or if I am
missing something here.

I typically have contacts with multiple email addresses (email, email 2,
email 3) and "display as"'s. In the past if I received an email from the
contact with an email that was not in the contact, I would dbl-click on the
email address, copy the address from the dialog that appeared. Open the
contact and then paste the new email into the proper email entry.

NOW, in 2003 it seems to automagically bring up the contact information.
And amazingly enough the email 2 entry is filled in with the email address
from the email that I started from...WOW, this is great.

The problem is, I save the contact and then re-open it and the information
is gone!

Am I missing something here?

Randy

 

[Russ Valentine [MVP-Outlook]]

Maybe it was just a preview of coming attractions.
Or the mushrooms you had for dinner last night.
I'll keep an eye out for anything similar, but I've sure never seen anything
like it.
--
Russ Valentine
[MVP-Outlook]

This has to be the strangest thing I have seen in Outlook (strange defined
toward end of this message).

Here is the setting leading up to this "issue"
- I have a contact, lets call him Bill Contact, that has an email
address set to (e-mail address removed).

Here is what happened.
- Bill Contact sent me an email from another email account (his work
account - for the record)

I wanted to add that to his contact as email 2
Here is exactly what I did.
- I double-clicked on his email address ([email protected]) in the
opened message. (in the past, that brought up a dialog of e-mail properties)

Here's what then happened:
- Outlook opened up the contact record for Bill Contact. AND in the
email 2 field there was his email that I had just double clicked on.
- In the email 1 field it still had the original (e-mail address removed)

I thought this was the sweetest thing I had seen yet. Here Outlook had
automatically done what I used to have to copy and paste and click around
for all in one little double-click.

But, then when I saved the contact record and brought it back up, it (email
2) was gone. I was able to double-click the email address endlessly and the
action would always be to bring up that record and fill in email 2. But,
never did it save it. The bad news was that I couldn't even bring up the
dialog to copy and paste from....needless to say I worked around it and put
out this origianl newsgroup message.

Now, the strange part. I just went back to duplicate the actions that I
described above...and to my shock...it now just brings up the e-mail
properties dialog like it did before.

So, it looked like for a while that Outlook 2003 finally knew what I wanted
to do when I double-clicked an email, but didn't know what I wanted to do
when I clicked save. Now it doesn't know any more. Strange! And now I
guess I can say "Not here" too!
It was like seeing a glimmer of a feature that I really liked, but then had
it taken away from me.

Not here. Describe more completely what you are doing that seems
"automagically" to create a Contact Record for you. Double clicking an
e-mail address brings up the same properties dialog for the address that it
always has.
--
Russ Valentine
[MVP-Outlook]

I recently upgraded to 2003 (from XP and prior from 2000, etc)

I see a partially working feature! Tell me if this is correct, or if

I
am

missing something here.

I typically have contacts with multiple email addresses (email, email 2,
email 3) and "display as"'s. In the past if I received an email from the
contact with an email that was not in the contact, I would dbl-click

on
the

email address, copy the address from the dialog that appeared. Open the
contact and then paste the new email into the proper email entry.

NOW, in 2003 it seems to automagically bring up the contact information.
And amazingly enough the email 2 entry is filled in with the email address
from the email that I started from...WOW, this is great.

The problem is, I save the contact and then re-open it and the information
is gone!

Am I missing something here?

Randy