Search an additional mailbox

[Mat]

Hi,

Running Exchange 2003 using Outlook 2007 on the clients.

One particular user has Windows XP with Outlook 2007, his main Exchange
account & an additional e-mail mailbox open of which he has full access to.

He has no problems with this additional mailbox other than searching it...

When he clicks on a folder that has a large amount of sub folders & then
types in his search critera in the search box & his return, it just comes
back & says nothing found in his "all mail items" this relates to his own
mailbox & not the additional one!

If i tweak the "Instant Search Pane" options to "When searching, show
results from : Only the currently selected folder" & click on a sub folder
in the additional mailbox & search, it works... But obviously you have to
know which folder the mail is in that you are looking for & with this
particular user he has no chance becuase he has that many sub-folders!

So... does anyone know how to get round searching additional mailboxes in
Outlook 2007 against Exchange 2003. I have tried this on a few PC's running
XP & Vista & have come up with the same results.

Any help would be muchly appreciated!

Many thanks in advance, Mat

 

[Diane Poremsky [MVP]]

it's a limitation of search. Try using windows desktop search on the
desktop - it finds messages in secondary mailboxes here.

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

Let's Really Fix Outlook 2010
http://forums.slipstick.com/forumdisplay.php?f=34

 

[Mat]

Hi Diane,

Thanks for the prompt reply.

When checking the settings on WDS 4.0 it seems that the additional mailbox
is greyed out.

Is there something that I need to enable?

Cheers

it's a limitation of search. Try using windows desktop search on the
desktop - it finds messages in secondary mailboxes here.

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

Let's Really Fix Outlook 2010
http://forums.slipstick.com/forumdisplay.php?f=34

Hi,

Running Exchange 2003 using Outlook 2007 on the clients.

One particular user has Windows XP with Outlook 2007, his main Exchange
account & an additional e-mail mailbox open of which he has full access
to.

He has no problems with this additional mailbox other than searching
it...

When he clicks on a folder that has a large amount of sub folders & then
types in his search critera in the search box & his return, it just comes
back & says nothing found in his "all mail items" this relates to his own
mailbox & not the additional one!

If i tweak the "Instant Search Pane" options to "When searching, show
results from : Only the currently selected folder" & click on a sub
folder in the additional mailbox & search, it works... But obviously you
have to know which folder the mail is in that you are looking for & with
this particular user he has no chance becuase he has that many
sub-folders!

So... does anyone know how to get round searching additional mailboxes
in Outlook 2007 against Exchange 2003. I have tried this on a few PC's
running XP & Vista & have come up with the same results.

Any help would be muchly appreciated!

Many thanks in advance, Mat

 

[Diane Poremsky [MVP]]

I don't know - I only know it works here and I didn't do anything to enable
it. Are you using cached mode?

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

Let's Really Fix Outlook 2010
http://forums.slipstick.com/forumdisplay.php?f=34

Hi Diane,

Thanks for the prompt reply.

When checking the settings on WDS 4.0 it seems that the additional mailbox
is greyed out.

Is there something that I need to enable?

Cheers

it's a limitation of search. Try using windows desktop search on the
desktop - it finds messages in secondary mailboxes here.

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

Let's Really Fix Outlook 2010
http://forums.slipstick.com/forumdisplay.php?f=34

Hi,

Running Exchange 2003 using Outlook 2007 on the clients.

One particular user has Windows XP with Outlook 2007, his main Exchange
account & an additional e-mail mailbox open of which he has full access
to.

He has no problems with this additional mailbox other than searching
it...

When he clicks on a folder that has a large amount of sub folders & then
types in his search critera in the search box & his return, it just
comes back & says nothing found in his "all mail items" this relates to
his own mailbox & not the additional one!

If i tweak the "Instant Search Pane" options to "When searching, show
results from : Only the currently selected folder" & click on a sub
folder in the additional mailbox & search, it works... But obviously you
have to know which folder the mail is in that you are looking for & with
this particular user he has no chance becuase he has that many
sub-folders!

So... does anyone know how to get round searching additional mailboxes
in Outlook 2007 against Exchange 2003. I have tried this on a few PC's
running XP & Vista & have come up with the same results.

Any help would be muchly appreciated!

Many thanks in advance, Mat