Screen goes black and keyboard freezes

[Mike E.]

My screen will suddenly go black and the keyboard will
also stop working, Ctrl-Alt-Delete will not restart
computer when this happens. I must turn the computer off,
then restart it. It will work again for awhile then this
happens again. I monitored the CPU temperature, it never
goes above 109 F (Intel Celeron). The voltage hovers
between 11.94 & 12 volts. I have had this computer for two
years. This problem started a few months ago. I was
running WINXP at that time, thought I had hard drive
problems, reformatted and installed WIN98. Still having
this problem. No new hardware has been added recently.

 

[Kelly]

Hi Mike,

Other than the power supply (dust, etc), I would suggest:

Go to Start/Run/Msinfo32/Hardware Resources, Components/Problem Devices and
Software Environment/Windows Error Reporting.

Go to Help and Support/Pick a Task (left side)/Use Tools to view.../(left
pane)My Computer Information/(right pane)View the status of my system
hardware and software/Hardware/Update and Troubleshooters.

How to Troubleshoot Hardware and Software Driver Problems
http://support.microsoft.com/default.aspx?scid=kb;en-us;Q322205

Try running the DirectX Tool: Start/Run/Dxdiag, Lower Hardware Acceleration
(Display/Settings/Advanced/Troubleshoot/Hardware Acceleration). Check
System Info for problematic issues: Start/Run/Msinfo32/Hardware Resources
and Components/Problem Devices and Software Environment/Windows Error
Reporting.