Scheduled tasks not working

[Brrnese]

I have a client who had a machine infected mainly with
spyware. He had let his norton expire, upgraded about a
month later and was unable to do a live update to update
hte virus definitions. I have the system cleaned now,
live update works, the spyware and adware have been
removed but I cannot turn Automatic Live Update on for
the Norton Antivirus 2004.

This apparently relates to the task scheduler which shows
it is started.

I have gotten error 0x80041315 task schedule service not
running and error 1720 the endpoint cannot be created.
In searching MS I found that the task scheduler depends
on RPC - but this is also running.

I have not tried uninstalling and reinstalling Norton -
however if the underlying problem is the task schedule
service then I assume that would not solve the problem.

Any help will be appreciated.

Kathie

 

[Carey Frisch [MVP]]

A "clean install" is your best choice at this point:

Clean Install Windows XP
http://www.michaelstevenstech.com/cleanxpinstall.html

[Courtesy of MS-MVP Michael Stevens]

--
Carey Frisch
Microsoft MVP
Windows XP - Shell/User

Be Smart! Protect your PC!
http://www.microsoft.com/security/protect/

---------------------------------------------------------------------------------------


|I have a client who had a machine infected mainly with
| spyware. He had let his norton expire, upgraded about a
| month later and was unable to do a live update to update
| hte virus definitions. I have the system cleaned now,
| live update works, the spyware and adware have been
| removed but I cannot turn Automatic Live Update on for
| the Norton Antivirus 2004.
|
| This apparently relates to the task scheduler which shows
| it is started.
|
| I have gotten error 0x80041315 task schedule service not
| running and error 1720 the endpoint cannot be created.
| In searching MS I found that the task scheduler depends
| on RPC - but this is also running.
|
| I have not tried uninstalling and reinstalling Norton -
| however if the underlying problem is the task schedule
| service then I assume that would not solve the problem.
|
| Any help will be appreciated.
|
| Kathie